Quote:
Originally Posted by watchmaker
Your expectations are unrealistic; everyone makes mistakes! Anyone who claims they never have or guarantees they never will is a liar (any profession, I’m not just talking watchmakers).
Price/value has no relationship to the probability of errors.
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While I agree with you, absolutely.... that everyone is human and sometimes isn't at their best, .... may I also remind you that accepting their error is much easier in some professions than in others.
As an eye surgeon, ... I don't get a lot of leeway, as you might imagine. EVERYONE wants, and expects, absolute perfection. That's why I spend a LOT of time setting up appropriate expectations BEFORE we start. That's the secret to having a 35 year practice of happy patients.
I'm drawing the analogy here to say that if I hand over a $15K watch to someone, I expect them to be a professional, and clearly communicate with me what they can do, and what they CANNOT do, and set my expectations to an appropriate level.
I've stayed out of this discussion, but I too was slightly disappointed in Rolliwork's level of quality with a couple of things. (Examples on request, but not necessary for this post). I was also very happy with a couple of other items, so ... it's mixed.
I DO agree that their communication isn't the best. It's hard to get Michael Hui on the phone, and his assistants are not the most knowledgeable. I suspect things will continue to improve as his business matures, but it's a new service, and he's going through growing pains as the demand explodes.
Will use him again, but .... I "get" the complaints above.