[aa909]

Originally Posted by yyzpam

IF you had sold the OP a NEW watch and he wore it and then contacted you after to return....you may have a point. You sold him a previously worn USED watch.....so unless he materially changed its condition, him wearing it a few times should make NO difference to the value. You bringing up the value of a new watch is irrelevant (you did not sell him a new watch).

You described the watch very poorly and have yet to remedy the situation and have now let an easily resolved issue grow into something that will hurt your future business. I would call your handling of the issue shortsighted. Everyone is entitled to do business in any matter they see fit. Just as I am entitled to spend my money with people I feel comfortable with. There is nothing about how you have handled this issue that makes me feel comfortable.