I have I was in an ADs store when one "fell out" The rep said this happens Rolex covered everything. The AD said another customer had this happen. The AD gave a loaner Sub to thed customer while the GMT was over nighted to Rolex and fix two days later. Rolex or the AD I don't know who gave the customer a cool flat Rolex note pad and Rolex green plastic pen. I thought that was great customer service loaner watches.
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Always working...by choice
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