Rolex Forums - Rolex Watch Forum - View Single Post - Insanely bad Customer Service

Speed · 11 January 2017, 07:37 AM

Latest update...

My friend speaks to Panerai directly.

Turns out the movement is faulty! Texas does not have a replacement ...still a bit puzzling. But apparently neither does Switzerland. They have to reproduce the movement - which will take 4 weeks. The watch then gets sent back to Texas for QA - god help us - and then to the AD.

Still some funkyness IMO...but clearly the dial / hands business was not the real story.

Lesson here is avoid going through an AD...especially if you didn't buy the watch there.

11 January 2017, 07:37 AM	#18
Speed "TRF" Member Join Date: Aug 2009 Location: USA Posts: 19,695	Insanely bad Customer Service - Friend's 312 Hour Marker Issue Latest update... My friend speaks to Panerai directly. Turns out the movement is faulty! Texas does not have a replacement ...still a bit puzzling. But apparently neither does Switzerland. They have to reproduce the movement - which will take 4 weeks. The watch then gets sent back to Texas for QA - god help us - and then to the AD. Still some funkyness IMO...but clearly the dial / hands business was not the real story. Lesson here is avoid going through an AD...especially if you didn't buy the watch there.