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I'd recommend that in the future, any watch or other prized possessions be photographed before work is done, then inspected with a representative of the company upon return. In the absence of that, it is impossible to determine when the scratch occurred. Since there may be some blame to go around, if I were the Jeweler, I'd give you a free polish, or agree to give you a new clasp at my cost, you install it yourself or at another jeweler.
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