Quote:
Originally Posted by 3up2down
The wife bought me a GMT IIc for christmas and I had the AD size the band. They managed to jack up the screw head on my brand new watch. I am contemplating going straight to the dallas service center and having them replace the screw.
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Majority of the ADs in UK has no watchmaker working in store it just not cost effective. The last time that I knew there was a watchmaker in store was the branch of Watches of Switzerland on Bond Street in the early 90's.
The staff in the AD could have been there one week to manu years. Even the well experienced staff are good at selling and not the fine art of horology. They probably do not know the screws are glued in and that you need heat to loosen the glue before unscrewing, thus using too much force and result in damage screwhead.