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I wouldn't give up on Chrono's support so fast, especially if you've followed their shipping instructions. It's not a good sign that the buyer is not cooperating with you or responding to you. If I was him and keen on receiving the watch (as expected for a new watch purchase), I would be showing some effort atleast by going to the courier's outlet and querying the delivery. How about you visit the courier for more info and advise? Im sure they faced similar issues in the past.
I am currently in the middle of a watch sale via Chrono. The delivery is delayed and the buyer was asking me for updates, turns out that it was held in customs his end because they need to send him papers to sign first. I had to provide the courier with an alternative phone number of the buyer as supposedly "he wasn't responding".
The next day, they got in touch with him , he's happier, and the shipment is moving again.
The point is sometimes both parties have to do some following up.
I know its stressful for you now but try to be calm and hopefully it will be sorted.
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