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Old 12 January 2017, 08:55 AM   #58
texex91
"TRF" Member
 
Join Date: May 2007
Location: .
Posts: 17,898
Quote:
Originally Posted by superstarmar View Post
The storms and inclement weather may have affected the
package ... it's been rough
Oh I get weather--no issues (besides frustration).

What I don't get is a logistics company cannot tell me where the **** my package is. Is it in CA? Is it in Memphis hub? Is it headed to Memphis today? Am I getting it tomorrow by 8:30am? Etc....I know it's probably too much to ask. I'm past the 'customer support' folks at this point. I'm with the 'Trace' group. They may want to go back for re-training or re-name their group IF they cannot TRACE a package. And the icing on the cake is the story changes EVERY time I talk to them.

Quote:
Originally Posted by benlee View Post
A courier company that cannot delivers. I know how frustrating it is Paul as I have been through many similiar cases in the past. One can vomit blood dealing with customer service staff because most of the time they just do not want to give any firm answer to avoid any accountability. I hope you wiĺl get this sorted out and have your new watch very soon.
Thank you Ben. As long as the thing isn't lost, that's really all I care about at this point.


Damn I better like this watch


Alright off soapbox, I promise...
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