[Stan Cooper]

Steve, I flew on Southwest from Oakland to Albuquerque for Thanksgiving with my sister and her family. The trip was uneventful, but the return flight had a stopover in San Diego, continuing on the same airplane to Oakland. After landing in San Diego, we were told that we'd have to deplane and go to a different gate for the remaining leg to Oakland on a different plane. Argghh! The flight landed at Oakand on time and without incident, but my checked baggage didn't show up on the baggage claim carousel. Argghh!

I went to the Southwest baggage claim desk with my claim check, and was told my baggage had been loaded on the wrong plane in Albuquerque and was in Burbank! Argghh!!!

It was delivered by courier the next afternoon with sincere apologies for any inconvenience. Next year, I'll just fly my little two seater. It'll take a bit longer, but my baggage won't get lost.