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Your next step might be your credit card. But I would think either EBay or PayPal would have stepped up to the plate first and frankly I too would have started with EBay just to protect my buyer responsibility with them first. Frankly I might just contact EBay again just to make sure I was talking to someone who understood the problem before seeking satisfaction elsewhere.
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Retro-Grouch-Curmudgeons
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