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I would not set the expectation of a new watch from Harrods. They will take the watch and have it serviced and it will return running properly. As far as getting a new watch that no one has handled next time, that is not as easy as said. Unless the AD is going to hold the watch for you upon arrival ,more than likely, it will hit the display case or be in the safe and pulled out to show other customers. Inspect any item you buy but as a new watch person do not give in to a lot of what you read from other relatively new watch people who typically have very strong opinions but very little experience. Things happen, watches break. Panerai is a good company and operating out of a multi-billon dollar watch group. It will get sourted out.
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