My personal experience has been different than what had been reported. I have owned Panerai watches for almost 20 years and while I am not a fan of the marketing, LE/SE, loss of value and some other issues, I have never had a problem with service. I have also owned several IWC's and have had a good experience with the one service I have needed. My JLC ownership was limited to one model that never needed a service. I think the tendency is to report issues with brands and service. I also think that as watch fans our expectations are some what different than the reality we are faced with and this causes frustration and anger in most of us. I think Harrod's and Panerai will make it right.
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