I'd be looking in to the name on the account too, Sophia Goff. LinkedIn provides three profiles for that name, all in California.
I'd be doing everything possible, call the bank up and tell them the whole story. If they're no help at the branch level keep escalating. Maybe involve police in that jurisdiction...
Sophia Goff:
https://www.linkedin.com/in/sophia-g...%3ANAME_SEARCH
Best of luck, OP. Hope you're able to recover.