^
Huh?!
What exactly has the OP been unlucky with?
Why is the service having to be repeated?
Call a spade a spade, and stop tiptoing around the fact that it’s a spade!
It’s a £20K+ watch that has now managed to shit itself twice... should the OP doff his cap, bow his head, and apologise for troubling them?
Who do you think deserves the right to be more pissed off.. him or the staff whom part of the profits he’s given AP has granted them their employment opportunity?
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