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Years ago I bought an Omega bracelet from them. When it arrived it was the wrong one. I called and the person I spoke with confirmed the model number I ordered and agreed that they sent me the wrong one. They exchanged it for the right one, but made me pay to ship back the wrong bracelet they sent to me by mistake. It wasn’t much money, but that’s just bad business. I haven’t shopped on their site or bought anything from them since.
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