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Originally Posted by Marciano490
Just had an awful encounter with her today. Was passing the store so popped in to explain in person that I would not be taking the RG skeleton after she'd emailed me the day before. I told her I felt a bit manipulated given she said I'd have to pay full price because it was the only one they'd receive that year only to get later calls from other staff saying they had 4 arriving in December. It also bothered me - after being asked to place a deposit - to have them offer me a watch someone else had put a deposit on if I came in to purchase then and there.
She was very glib and unapologetic and after that asked if I wanted to try it on one more time. Then she stonewalled me on information about SIHH even though other saleswomen had shown me pictures.
I'm moving away from AP in general and this will hasten the transition. That and the awful resale lately.
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Quote:
Originally Posted by AMehta87
Never had a good experience with them. In 2013 I went in to get the bracelet sized on a Royal Oak Chrono I had just bought and was treated like a peasant because I didn't buy it from them and "must have bought it from an unauthorized source or stolen watch if it was less than retail" I had bought it from Wempe, gave them an earful. Piss poor service but polar opposite to the quality of the Beverly Hills boutique.
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Quote:
Originally Posted by FAC126
The older saleswoman there, Manuela, refused to speak to me about my few-months-old 15202 and accused me of intentionally damaging the crown to make her day more difficult. Ha. Since Jonny left, I've found the newer gentleman Keeno quite helpful and pleasant. Just beware Manuela, who I hope is having a better day today than when she last berated me :)
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My goodness... AP management should really hear about this.
Very unacceptable behaviour from AP boutique in New York.