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Hi Guys,
I'm new here and after some advice please.
I have a Submariner that is around 3.5 years old. A few months ago it started to lose time (a couple of minutes over a few weeks) not the biggest deal in the world until a few weeks ago when the watch stopped completely.
I went back to my local AD and asked them to send the watch back to Rolex to get fixed under the warranty, no problem. However today I got an unfortunate phone call from the dealer stating Rolex have advised the watch wont be fixed under warranty as it has a dent in the case and I will have to pay out for a full service to get the watch fixed.
Rolex claim that the movement inside may have stopped working due to shock damage caused by a knock or drop (hence the dent on the side of the case)
I wore my Submariner everyday so it did get scratched and knocked against things but to say the movement has stopped due to shock damage I believe is more of an excuse to get me to pay out for a service.
On the Rolex website it states;
Rolex watches have to pass more than 20 different drop tests before their launch. The most severe homologation test is the bélier, tellingly named after the ram. This exclusive shock-testing equipment submits the watch to an impact equivalent to 5,000 G – hundreds of times more than a car crash test. Yet the watch has to remain unharmed and fully functional afterwards, maintaining the highest real-life standards of accuracy and appearance befitting of a Rolex.
I would be truly shocked if they are tested this hard and yet somehow I have damaged the watch without even realising it.
Has anyone experienced anything similar to this before? Any advice would be greatly appreciated
Kind Regards
Tom
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