Rolex Forums - Rolex Watch Forum - View Single Post - AP AD requesting to cancel my order after deposit and 13 month wait

blada4life · 28 July 2021, 07:17 PM

I put down a deposit on a blue dial 26331ST when they first reopened after covid. My brother did the same, but on the 27mm RO.

My order needed manager approval. After some back and forth they agreed to let me order the blue dial. I put a deposit down with my CC and was told to expect it somewhere in the 6-12 month range depending on the delivery schedule. At the time the chrono wasnt as popular so the premium wasn't nearly the same and the rep told me i was not that far down their list.

I was not pushy and followed up about once a month knowing I had to wait about 8 months. At the 8 month mark, my brother got the call for his 37mm and i thought i was good to go.

I spoke to my rep about 2 weeks ago and she made it seem like i was getting mine soon. All of a sudden, i got a call yesterday telling me they needed to cancel my order and refund my deposit, with some sh!tty explanation that doesnt make sense. i have also been given the run around to speak to the manager.

I am not sure what my options are here. The watch has significantly gained a premium over the past year. Has anyone been in this situation before? Any advice? Here is what i am thinking my possible options are, and none are very pretty, i just want the watch to own:

1. walk away and leave a bad review
2. threaten legal action to enforce agreement, or difference in current market price v. selling price
3. continue to push for the watch or something different (they sales rep for now refused this option)
4. file a complaint with AP (not sure if this would even make a difference).

keep in mind i have waited for over a year (about 13-14 months) with the promise of being able to buy the watch. there is literally no explanation other than they want to cancel the order. nothing was offered and i am getting the run around regarding speaking to the manager etc. its almost as if they got to my name finally and with the current market value, realized they didnt want to sell it to me. very bizarre, and after spending at most 1-2 minutes each time with me as to the ETA when i have inquired, the rep spent over 30 min pressuring me to accept cancellation, which i have for now refused.

28 July 2021, 07:17 PM	#1
blada4life "TRF" Member Join Date: Jan 2014 Location: USA Posts: 1,036	AP AD requesting to cancel my order after deposit and 13 month wait I put down a deposit on a blue dial 26331ST when they first reopened after covid. My brother did the same, but on the 27mm RO. My order needed manager approval. After some back and forth they agreed to let me order the blue dial. I put a deposit down with my CC and was told to expect it somewhere in the 6-12 month range depending on the delivery schedule. At the time the chrono wasnt as popular so the premium wasn't nearly the same and the rep told me i was not that far down their list. I was not pushy and followed up about once a month knowing I had to wait about 8 months. At the 8 month mark, my brother got the call for his 37mm and i thought i was good to go. I spoke to my rep about 2 weeks ago and she made it seem like i was getting mine soon. All of a sudden, i got a call yesterday telling me they needed to cancel my order and refund my deposit, with some sh!tty explanation that doesnt make sense. i have also been given the run around to speak to the manager. I am not sure what my options are here. The watch has significantly gained a premium over the past year. Has anyone been in this situation before? Any advice? Here is what i am thinking my possible options are, and none are very pretty, i just want the watch to own: 1. walk away and leave a bad review 2. threaten legal action to enforce agreement, or difference in current market price v. selling price 3. continue to push for the watch or something different (they sales rep for now refused this option) 4. file a complaint with AP (not sure if this would even make a difference). keep in mind i have waited for over a year (about 13-14 months) with the promise of being able to buy the watch. there is literally no explanation other than they want to cancel the order. nothing was offered and i am getting the run around regarding speaking to the manager etc. its almost as if they got to my name finally and with the current market value, realized they didnt want to sell it to me. very bizarre, and after spending at most 1-2 minutes each time with me as to the ETA when i have inquired, the rep spent over 30 min pressuring me to accept cancellation, which i have for now refused.