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I've bought a couple of pairs of Oakley sunglasses from them. One was perfectly fine, but one pair was a metal frame casual pair. When it arrived, the frames were a bit crooked and when you sat it down, one side was up in the air. I sent a photo and asked them to swap them and got a pretty negative response of she couldn't see any damage in the photo, but if I wanted to ship them they would evaluate. If they determined there wasn't damage, I would have to pay to ship them again. I decided it wasn't worth chasing it down and possibly paying shipping fees twice and made the adjustments myself.
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