Well, it's still damaged whether in or out of quotation marks. The level of damage is minimal but it's not a scuff or scrape.
Yes, you'll get credit for your old clasp when trading it in to replace. Your dealer can tell you the exact amount or you can call RUSA at 212-758-7700 and ask them for a price. As watchmaker said, the price you were quoted very well may have included the exchange already.
If your watch is insured (and I hope it is) then this may be covered under accidental damage.