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I bought a used Hulk from them that came from Japan(no box or papers). The watch came after 2 failed previous purchases (one watch failed their inspection, another was not delivered by the owner) and very slow and intermittent email replies. It took several weeks but it came. There was visible damage to the side, the crown and a mis-match link. I complained and replaced the links myself then sent it to Rolex Beverly Hills for service. WR said some wear was expected and, after some haggling, they willfully sent me two links for free.
Rolex serviced the watch, replaced the crown and polished the Hulk wo issue ($820). So, after a long wait, poor communication and some minor issues I got a great watch at a better price.
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