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Old 7 November 2019, 06:30 AM   #171
ocwatching
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Join Date: Jan 2009
Real Name: Phil
Location: CA
Posts: 5,372
wow...just piss poor customer service...
watch...they docked you the restocking fee...

please keep us updated..

Quote:
Originally Posted by streetfish View Post
Sorry for the late update guys, I haven’t heard anything from the company until I reached out as to what the status was.

“Our records indicate that your return was completed and a refund check was issued in accordance with our company policies on October 25, 2019.

Please note the check was sent via US Mail and can take 7-10 business days to arrive. Please let us know if you have any further questions or concerns.”

Haven’t heard anything aside from this... not sure whether the check is the Full amount, or minus the “restock fee of 10%”.

Will update the forum once the check arrives...

What’s surprising is I never received any calls or notifications from them regarding the watch arriving, the condition of whether it’s polished or not, or how they wanted to move forward...

I’m just waiting for the check to arrive at this point...


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