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CoachRolexRyan · 8 July 2011, 11:14 AM

I have a little issue with my new 320. One of the quick change buttons is defected. It looks like the inner ring was a little hacked up at the factory. It works fine except the bar has a little more wiggle room. The button stays a little recessed in the ring for those of you who are familiar,when it should be sitting flushed. Like I said it works and the only thing Im concerned about is that because its not releasing all the way up like its supposed to it may ruin in the future due to wear and tear. And if that happens while you're walking down the street your watch will fall to the ground and get damaged. I really don't want to send my watch in or get another one. The watch is so far perfect and keeping great time. What would you do?

dddrees · 8 July 2011, 11:27 AM

Are you reffering to the deloyant clasp? If so you shouldn't have to send the whole watch in, and maybe they can arrange a for something differently. Anyway if you just purchased the watch recently I would go back to my AD and express my concerns if nothing else.

Can you take a PIC and post to show us exactly what you are talking about?

monty` · 8 July 2011, 11:43 AM

Quote:

Originally Posted by dddrees

Are you reffering to the deloyant clasp?

i think he is referring to the quick change strap buttons (versus screw-in type).
.
OP - personally i couldn't live with this slight imperfection, but that's me. did you buy it from an AD? i would get it exchanged, repaired at the least.

Watchdog · 8 July 2011, 11:48 AM

I would not be happy.

dddrees · 8 July 2011, 12:00 PM

Quote:

Originally Posted by monty`

i think he is referring to the quick change strap buttons (versus screw-in type).
.
OP - personally i couldn't live with this slight imperfection, but that's me. did you buy it from an AD? i would get it exchanged, repaired at the least.

Ah my bad, I wondered if that might be it later after posting. I forgot about this option. I would take it to my AD and get it addressed. Hopefully an exchange or a reasonable compromise could be reached, but a defective part isn't something I would want to live with.

Shade · 8 July 2011, 01:00 PM

You should take it to your ad and point out the issue. I would be worried if the lug pin would suddenly fall out and have the watch come loose. The quick strap change system is nice, though less safe than screw in. However I still do prefer the quick change buttons as opposed to screw ins.

leeye · 8 July 2011, 06:40 PM

the quick release pin strap changing system is a brilliant idea by Panerai.

given that the pin is the only security between your watch and strap, i would want it to be working perfectly. it's a spring loaded mechanism and pressed fit into the lug. it could be the button/spring is sticky and not releasing all the way. if you have an air gun available, i would remove the pin and try to blow out any dirt from within. if it fails the only choice is to send it back to the service center. if found faulty, most probably they will have to replace the entire case.

CoachRolexRyan · 8 July 2011, 07:51 PM

Thanks everyone. I'll probably just send it in to OP. It's not worth taking any chances of the watch falling off! I'll keep you posted.

CoachRolexRyan · 8 July 2011, 08:03 PM

Quote:

Originally Posted by monty`

i think he is referring to the quick change strap buttons (versus screw-in type).
.
OP - personally i couldn't live with this slight imperfection, but that's me. did you buy it from an AD? i would get it exchanged, repaired at the least.

I bought it online brand new from a dealer with an excellent reputation.
I already put a call in to him and will call him today to see how we'll proceed further. Thanks for your response, I really was stuck on this one!

dddrees · 8 July 2011, 09:50 PM

Quote:

Originally Posted by CoachRolexRyan

I bought it online brand new from a dealer with an excellent reputation.
I already put a call in to him and will call him today to see how we'll proceed further. Thanks for your response, I really was stuck on this one!

Hope you get it sorted out, please keep us posted.

B. Doggy · 9 July 2011, 02:22 AM

I'd send it in if it's under warranty. If it stops working outside of warranty you're looking at a new case and those are several grand!

mfer · 9 July 2011, 04:23 AM

Quote:

Originally Posted by B. Doggy

I'd send it in if it's under warranty. If it stops working outside of warranty you're looking at a new case and those are several grand!

He's right. They can't just fix the button, the replace the case. Get it fixed now for free!!!!!

Cru Jones · 9 July 2011, 05:00 AM

Are there any diagrams showing how the system works? Crazy that the whole case has to be replaced.....at least, from what I can tell (based on lack of posts), the system is usually quite reliable and problems, if they do surface, happen early (as in, a manufacturing defect).

At least, I hope that's the case (no pun intended).

leeye · 9 July 2011, 02:14 PM

this is what i can dig up.

mike · 9 July 2011, 11:52 PM

Quote:

Originally Posted by B. Doggy

I'd send it in if it's under warranty. If it stops working outside of warranty you're looking at a new case and those are several grand!

Yep. Major cost to replace. Send it in.

8 July 2011, 11:14 AM	#1
CoachRolexRyan "TRF" Member Join Date: Jan 2011 Real Name: Coach Location: Boston Watch: Rolex Deep Sea Posts: 1,297	Quick change system defect... I have a little issue with my new 320. One of the quick change buttons is defected. It looks like the inner ring was a little hacked up at the factory. It works fine except the bar has a little more wiggle room. The button stays a little recessed in the ring for those of you who are familiar,when it should be sitting flushed. Like I said it works and the only thing Im concerned about is that because its not releasing all the way up like its supposed to it may ruin in the future due to wear and tear. And if that happens while you're walking down the street your watch will fall to the ground and get damaged. I really don't want to send my watch in or get another one. The watch is so far perfect and keeping great time. What would you do?

8 July 2011, 11:27 AM	#2
dddrees "TRF" Member Join Date: May 2010 Real Name: Dan Location: USA Watch: This N That Posts: 34,251	Are you reffering to the deloyant clasp? If so you shouldn't have to send the whole watch in, and maybe they can arrange a for something differently. Anyway if you just purchased the watch recently I would go back to my AD and express my concerns if nothing else. Can you take a PIC and post to show us exactly what you are talking about? __________________ When it captures your imagination, that's when you know you have found your passion. Loyal Foot Soldier of The Nylon Nation. Card Carrying Member of the Global Association of Retro-Grouch-Curmudgeons

8 July 2011, 01:00 PM	#6
Shade "TRF" Member Join Date: Jan 2010 Real Name: Norman Location: Jakarta Watch: All of 'em.. Posts: 2,926	You should take it to your ad and point out the issue. I would be worried if the lug pin would suddenly fall out and have the watch come loose. The quick strap change system is nice, though less safe than screw in. However I still do prefer the quick change buttons as opposed to screw ins. __________________ My collections.. Plus PAM 233, 232, 249 & PAM 417.

8 July 2011, 06:40 PM	#7
leeye "TRF" Member Join Date: Aug 2009 Real Name: Lee Location: Singapore Watch: Too many...... Posts: 689	the quick release pin strap changing system is a brilliant idea by Panerai. given that the pin is the only security between your watch and strap, i would want it to be working perfectly. it's a spring loaded mechanism and pressed fit into the lug. it could be the button/spring is sticky and not releasing all the way. if you have an air gun available, i would remove the pin and try to blow out any dirt from within. if it fails the only choice is to send it back to the service center. if found faulty, most probably they will have to replace the entire case. __________________ Lee, Singapore - Shanghai Submersibles - PAM 64, 87, 187, 243, 382 Luminor - PAM 366, 367, 372, 390, 420 Radiomir - PAM 410

9 July 2011, 02:22 AM	#11
B. Doggy "TRF" Member Join Date: Aug 2008 Real Name: Bryan Location: Oregon Posts: 7,399	I'd send it in if it's under warranty. If it stops working outside of warranty you're looking at a new case and those are several grand! __________________ Rolex / Panerai / Omega

8 July 2011, 11:48 AM	#4
Watchdog "TRF" Member Join Date: Feb 2009 Real Name: Junkyard Dog Location: The Doghouse Watch: I can't tell time Posts: 6,730	I would not be happy.

8 July 2011, 07:51 PM	#8
CoachRolexRyan "TRF" Member Join Date: Jan 2011 Real Name: Coach Location: Boston Watch: Rolex Deep Sea Posts: 1,297	Thanks everyone. I'll probably just send it in to OP. It's not worth taking any chances of the watch falling off! I'll keep you posted.

9 July 2011, 05:00 AM	#13
Cru Jones 2024 ROLEX DATEJUST41 Pledge Member Join Date: Mar 2010 Location: Paris, France Posts: 34,573	Are there any diagrams showing how the system works? Crazy that the whole case has to be replaced.....at least, from what I can tell (based on lack of posts), the system is usually quite reliable and problems, if they do surface, happen early (as in, a manufacturing defect). At least, I hope that's the case (no pun intended).

9 July 2011, 02:14 PM	#14
leeye "TRF" Member Join Date: Aug 2009 Real Name: Lee Location: Singapore Watch: Too many...... Posts: 689	this is what i can dig up. __________________ Lee, Singapore - Shanghai Submersibles - PAM 64, 87, 187, 243, 382 Luminor - PAM 366, 367, 372, 390, 420 Radiomir - PAM 410

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