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19 April 2018, 09:17 PM
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#1 |
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"TRF" Member
Join Date: May 2017
Real Name: "H"
Location: England
Watch: ing Rainclouds
Posts: 1,437
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Explorer 114270, the search continues
I've not long finished a phone conversation with a person who was speaking on behalf of a watch dealer, The person in question seem to be quite helpful at first the became quite arrogant. (Customer Care.... Must try harder!)
I wanted to speak with the dealer as Id had no reply to my e-mail that related to some damage to one of the lugs on a 114270 Explorer. as soon as I mention the damage the attitude changed, "what do you expect they are second hand, they will come with damage!" taken aback by this I just asked that the dealer e-mailed so that we might discuss the matter further, the response was "oh well he's very busy at the moment!" So I left it at that, the watch in question is £3900, and Ive attached photos of the damage, nothing major but Id like it to be right other wise this would concern me in time to come. |
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19 April 2018, 11:08 PM
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#2 |
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"TRF" Member
Join Date: Dec 2007
Location: Phoenix
Posts: 203
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I would pass on this Exp. and look for one without damage and definitely from a different seller.
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19 April 2018, 11:10 PM
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#3 |
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2024 Pledge Member
Join Date: Jan 2009
Real Name: Chuck
Location: SW Florida
Watch: 16233,16610,214270
Posts: 11,189
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I would walk, that watch isn’t hard to come across.
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16233 Y Serial Datejust 16610 Z Serial Submariner 214270 Explorer 114300 Oyster Perpetual 76200 Tudor Date+Day |
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19 April 2018, 11:15 PM
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#4 |
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"TRF" Member
Join Date: Dec 2015
Location: Ohio
Watch: 214270
Posts: 111
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Return and move on.
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20 April 2018, 12:54 AM
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#5 |
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"TRF" Member
Join Date: Jan 2015
Location: UK
Posts: 1,262
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Return the watch an obtain a full refund, then purchase another Explorer there are plenty out there for sale, good luck, and please keep us updated on your progress.
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20 April 2018, 01:40 AM
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#6 | |
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"TRF" Member
Join Date: May 2017
Real Name: "H"
Location: England
Watch: ing Rainclouds
Posts: 1,437
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not purchased
Quote:
Please note Ive not bought said Explorer, this was one of many ? the dealer has, I feel it may be the poorest one that he has hence offering it up first, if this is his best then I wont be considering paying them a visit let alone purchasing any from them. which is a shame as I have a very nice 5513 that I bought from them a while back.  the search continues.
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20 April 2018, 06:47 AM
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#7 |
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"TRF" Member
Join Date: Jan 2017
Location: NYC
Posts: 1,944
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I'd skip the dealer altogether then. There are plenty out there that can be found with more reputable sources.
__________________
Current Rolex Submariner 126610LN || Cartier Tank Americaine |
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20 April 2018, 06:50 AM
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#8 |
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"TRF" Member
Join Date: Dec 2013
Location: Chicago
Watch: Subc AT 8500 CSO
Posts: 3,646
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Sounds like you already decided to move on, that would be my advice as well. Especially since you now see how they truly treat customers...
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