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NYC6 · 11 September 2011, 05:33 AM

Purchased my Submariner ND COSC 2 1/2 years ago from Tourneau. Checked the accuracy this month and its running 8 seconds fast according to my calculations. Brought the watch in to see what they said. My salesman was there and was very helpful. Brought the watch in the back and checked it. Said it was fast almost 10 secs day! He demagnatized it and he said it still 8 sec fast.

My 2 year Rolex warranty has recently expired he said but told me Tourneau offers an additional 1 year on top of Rolex's. He said they dont send it to Rolex NYC but to their own watch repair service center in LIC( Long Island City) for the service.

Does anyone have any experience with them or any of their service centers? I would much rather prefer the Sub go to Rolex(but not willing to fork over hundreds of dollars to do it) but Im thinking it should be safe to trust them with the correction. Any comments appreciated.
thanks.

RolexYM · 11 September 2011, 06:55 AM

I would call RSC to see of they will regulate your watch for free, even out of warranty. Worth a try.

NYC6 · 11 September 2011, 10:16 AM

That might be worth a shot. thanks.

Anybody have exp with Tourneau service?

chiko323 · 11 September 2011, 10:32 AM

Tourneau service center is good, thing is, I was told by a tourneau salesperson that they do not work on rolexes in the service center but send the watches to RSC...

kyle L · 11 September 2011, 10:52 AM

Quote:

Originally Posted by NYC6

That might be worth a shot. thanks.

Anybody have exp with Tourneau service?

My dad had his Cartier Tank battery changed many years ago, it cost him a hundred dollars and on top of that they left scratches on the back and they didn't even put the gasket back correctly. Maybe things have changed though...

rr-nyc · 11 September 2011, 11:11 AM

I've had Tourneau service my Breitling and they did a great job. Others I know, haven't had the same kind of experience.

NYC6 · 11 September 2011, 11:34 AM

Quote:

Originally Posted by chiko323

Tourneau service center is good, thing is, I was told by a tourneau salesperson that they do not work on rolexes in the service center but send the watches to RSC...

I was told today that they do.

Quote:

Originally Posted by kyle L

My dad had his Cartier Tank battery changed many years ago, it cost him a hundred dollars and on top of that they left scratches on the back and they didn't even put the gasket back correctly. Maybe things have changed though...

I hope so also.

Quote:

Originally Posted by rr-nyc

I've had Tourneau service my Breitling and they did a great job. Others I know, haven't had the same kind of experience.

thanks

NYC6 · 12 September 2011, 04:33 AM

update- Dropped the watch off at the AD. Did all the paperwork. Asked them to regulate, lubricate as needed and pressure test. Said it will take a couple of weeks. Tried on a GMT and DJII. Decisions, decisions.lol.

Will let you know how the service went when I get it back. Thanks foe the replys.

Passionata · 12 September 2011, 04:42 AM

Regulation takes 50seconds ,PT and other 60,hard to understand what they will make for weeks

NYC6 · 12 September 2011, 10:10 AM

not really. shipping back and forth and they're not sitting around with nothing to do waiting for my Sub to come in so they can work on it like a F1 pit crew.
They likely do thousands of watches there every week.
How long does it take to get service completed at RSC? Weeks if not months, read about it here all the time. Really dont know what you're getting at anyway.

gwalker · 12 September 2011, 11:07 AM

You are close to the RSC. The regulation takes 5 min and they would probably do it for a lot less than you think (if not free.) Its not like its will require a service so give them a call and check it out. Good Luck!

43builder · 12 September 2011, 11:45 AM

i have had a bad experience with their service center. they quoted me 3 weeks and it took two months! also, when the watch came back, it was more broken than when it left! they fixed it at least on the spot.

43builder · 12 September 2011, 11:46 AM

however, this was for a breitling, not a rolex.

jyyanks · 12 September 2011, 11:47 AM

Good Luck and let us know how you make out.

GradyPhilpott · 12 September 2011, 11:50 AM

Find someone who can do it locally while you wait or at least in a few days at most.

Why ship a watch for a simple regulation?

NYC6 · 12 September 2011, 01:13 PM

Watch was sent out today. Its a done deal. They're also going to do a full service/lubrication, check seals and all and pressure test. I know its earlier than what Rolex recommends but I'll take it, especially for free. If they screw anything up they will regret it.
I'll post up when its returned.

NYC6 · 12 September 2011, 01:16 PM

Quote:

Originally Posted by 43builder

i have had a bad experience with their service center. they quoted me 3 weeks and it took two months! also, when the watch came back, it was more broken than when it left! they fixed it at least on the spot.

how was it more broken when you got it back?

43builder · 12 September 2011, 01:24 PM

Quote:

Originally Posted by NYC6

how was it more broken when you got it back?

i sent in the watch for it to be polished and have the watch re calibrated because it was running abut a 4 to 6 seconds slow per day. when i got the watch back, it was loosing about 8-10 a day

NYC6 · 12 September 2011, 01:28 PM

OK, thanks. We'll see how it goes.

43builder · 12 September 2011, 01:32 PM

i dont think you'll have an issue. i was just the one out of 1000 that got unlucky. i just thought id share my story. good luck and please post some pics when you get it back!

NYC6 · 12 September 2011, 10:59 PM

will do

NYC6 · 10 October 2011, 08:29 AM

As I said, checking back in with update.

Tourneau got the watch back to me in 3 weeks time. They regulated it to less than +1 second a day from the +8-10 it was running.
No damage to exterior of watch. I asked them to make sure they pressure tested it as Im a diver and dont want any issues at depth. They said they did. No charges, all covered under their extended warranty. Im very pleased with the service done.

dddrees · 10 October 2011, 08:32 AM

Glad to hear that you received such good service.

drtooth73 · 10 October 2011, 08:34 AM

nice, glad to hear you have a very positive outcome

z32turbo · 10 October 2011, 09:17 AM

Sounds great. Glad it came back better than ever.

NYC6 · 10 October 2011, 09:53 AM

It actually is better. When I bought it new it was 2-2.5 seconds fast a day. They cut that by more than half. I'll be very happy if it stays that way for some years.

wluk · 10 October 2011, 10:08 AM

I had my rolex serviced with them before when it was still under warranty. They shipped to rolex for that service though. My wife's Cartier Tank had replaced batteries a couple times from them. Since we bought the watch from them, they offer life time battery replacement service. I am too lazy to get down to the store, I just change the battery myself now.

siewmaiwatch · 10 October 2011, 10:15 AM

Glad to know all went well.

Actsulb · 10 October 2011, 11:20 AM

I had my Rolex serviced at Tourneau's and they shipped my watch to their service center. This was a few years ago and they did a great job. No problems at all.

43builder · 10 October 2011, 11:40 AM

great to hear it all went well!

11 September 2011, 05:33 AM	#1
NYC6 "TRF" Member Join Date: Mar 2009 Real Name: Dennis Location: L.I./N.Y. Watch: SUBMARINER 14060M Posts: 2,769	Tourneau Service Center Purchased my Submariner ND COSC 2 1/2 years ago from Tourneau. Checked the accuracy this month and its running 8 seconds fast according to my calculations. Brought the watch in to see what they said. My salesman was there and was very helpful. Brought the watch in the back and checked it. Said it was fast almost 10 secs day! He demagnatized it and he said it still 8 sec fast. My 2 year Rolex warranty has recently expired he said but told me Tourneau offers an additional 1 year on top of Rolex's. He said they dont send it to Rolex NYC but to their own watch repair service center in LIC( Long Island City) for the service. Does anyone have any experience with them or any of their service centers? I would much rather prefer the Sub go to Rolex(but not willing to fork over hundreds of dollars to do it) but Im thinking it should be safe to trust them with the correction. Any comments appreciated. thanks.

12 September 2011, 04:42 AM	#9
Passionata "TRF" Member Join Date: Mar 2011 Location: N/A Watch: the girls Posts: 7,095	Regulation takes 50seconds ,PT and other 60,hard to understand what they will make for weeks __________________ Best George "Also remember that feet don't get fat and a watch will always speak volumes." Robert Johnston --------------------- newhttps://youtu.be/EljAF-uddhE new http://youtu.be/ZmpLoO1Q8eQ IG @passionata1

12 September 2011, 11:45 AM	#12
43builder "TRF" Member Join Date: Nov 2008 Real Name: Patrick Location: Cleveland/NoVA Watch: 116528 YG Daytona Posts: 808	i have had a bad experience with their service center. they quoted me 3 weeks and it took two months! also, when the watch came back, it was more broken than when it left! they fixed it at least on the spot. __________________ Patrick Lewis Rolex Daytona 18K YG (M97 Serial) Rolex SS DAYTONA (On Order...it'll be a while) Omega Vintage 1970's 617 Movement

12 September 2011, 11:46 AM	#13
43builder "TRF" Member Join Date: Nov 2008 Real Name: Patrick Location: Cleveland/NoVA Watch: 116528 YG Daytona Posts: 808	however, this was for a breitling, not a rolex. __________________ Patrick Lewis Rolex Daytona 18K YG (M97 Serial) Rolex SS DAYTONA (On Order...it'll be a while) Omega Vintage 1970's 617 Movement

12 September 2011, 11:50 AM	#15
GradyPhilpott 2024 ROLEX DATEJUST41 Pledge Member Join Date: Sep 2008 Location: New Mexico Watch: 116710 BLNR Posts: 34,353	Find someone who can do it locally while you wait or at least in a few days at most. Why ship a watch for a simple regulation? __________________ JJ Inaugural TRF $50 Watch Challenge Winner

11 September 2011, 06:55 AM	#2
RolexYM Banned Join Date: Jul 2011 Location: TX Watch: TOG + Yachmaster Posts: 202	I would call RSC to see of they will regulate your watch for free, even out of warranty. Worth a try.

11 September 2011, 10:16 AM	#3
NYC6 "TRF" Member Join Date: Mar 2009 Real Name: Dennis Location: L.I./N.Y. Watch: SUBMARINER 14060M Posts: 2,769	That might be worth a shot. thanks. Anybody have exp with Tourneau service?

11 September 2011, 10:32 AM	#4
chiko323 "TRF" Member Join Date: Jul 2009 Location: MA Watch: AP & Rolex Posts: 953	Tourneau service center is good, thing is, I was told by a tourneau salesperson that they do not work on rolexes in the service center but send the watches to RSC...

11 September 2011, 11:11 AM	#6
rr-nyc Liar & Ratbag Join Date: Nov 2009 Real Name: Renato Location: NYC / Miami Beach Watch: Rolex Daytona Posts: 5,344	I've had Tourneau service my Breitling and they did a great job. Others I know, haven't had the same kind of experience.

12 September 2011, 04:33 AM	#8
NYC6 "TRF" Member Join Date: Mar 2009 Real Name: Dennis Location: L.I./N.Y. Watch: SUBMARINER 14060M Posts: 2,769	update- Dropped the watch off at the AD. Did all the paperwork. Asked them to regulate, lubricate as needed and pressure test. Said it will take a couple of weeks. Tried on a GMT and DJII. Decisions, decisions.lol. Will let you know how the service went when I get it back. Thanks foe the replys.

12 September 2011, 10:10 AM	#10
NYC6 "TRF" Member Join Date: Mar 2009 Real Name: Dennis Location: L.I./N.Y. Watch: SUBMARINER 14060M Posts: 2,769	not really. shipping back and forth and they're not sitting around with nothing to do waiting for my Sub to come in so they can work on it like a F1 pit crew. They likely do thousands of watches there every week. How long does it take to get service completed at RSC? Weeks if not months, read about it here all the time. Really dont know what you're getting at anyway.

12 September 2011, 11:07 AM	#11
gwalker "TRF" Member Join Date: Jul 2011 Real Name: Gunter Location: AL/NJ Watch: DSSD; 116610LN Posts: 5,509	You are close to the RSC. The regulation takes 5 min and they would probably do it for a lot less than you think (if not free.) Its not like its will require a service so give them a call and check it out. Good Luck!

12 September 2011, 11:47 AM	#14
jyyanks "TRF" Member Join Date: Aug 2011 Location: NYC Posts: 105	Good Luck and let us know how you make out.

12 September 2011, 01:13 PM	#16
NYC6 "TRF" Member Join Date: Mar 2009 Real Name: Dennis Location: L.I./N.Y. Watch: SUBMARINER 14060M Posts: 2,769	Watch was sent out today. Its a done deal. They're also going to do a full service/lubrication, check seals and all and pressure test. I know its earlier than what Rolex recommends but I'll take it, especially for free. If they screw anything up they will regret it. I'll post up when its returned.

12 September 2011, 01:28 PM	#19
NYC6 "TRF" Member Join Date: Mar 2009 Real Name: Dennis Location: L.I./N.Y. Watch: SUBMARINER 14060M Posts: 2,769	OK, thanks. We'll see how it goes.

12 September 2011, 01:32 PM	#20
43builder "TRF" Member Join Date: Nov 2008 Real Name: Patrick Location: Cleveland/NoVA Watch: 116528 YG Daytona Posts: 808	i dont think you'll have an issue. i was just the one out of 1000 that got unlucky. i just thought id share my story. good luck and please post some pics when you get it back! __________________ Patrick Lewis Rolex Daytona 18K YG (M97 Serial) Rolex SS DAYTONA (On Order...it'll be a while) Omega Vintage 1970's 617 Movement

12 September 2011, 10:59 PM	#21
NYC6 "TRF" Member Join Date: Mar 2009 Real Name: Dennis Location: L.I./N.Y. Watch: SUBMARINER 14060M Posts: 2,769	will do

10 October 2011, 08:29 AM	#22
NYC6 "TRF" Member Join Date: Mar 2009 Real Name: Dennis Location: L.I./N.Y. Watch: SUBMARINER 14060M Posts: 2,769	As I said, checking back in with update. Tourneau got the watch back to me in 3 weeks time. They regulated it to less than +1 second a day from the +8-10 it was running. No damage to exterior of watch. I asked them to make sure they pressure tested it as Im a diver and dont want any issues at depth. They said they did. No charges, all covered under their extended warranty. Im very pleased with the service done.

10 October 2011, 08:32 AM	#23
dddrees "TRF" Member Join Date: May 2010 Real Name: Dan Location: USA Watch: This N That Posts: 34,251	Glad to hear that you received such good service. __________________ When it captures your imagination, that's when you know you have found your passion. Loyal Foot Soldier of The Nylon Nation. Card Carrying Member of the Global Association of Retro-Grouch-Curmudgeons

10 October 2011, 08:34 AM	#24
drtooth73 Banned Join Date: Feb 2009 Real Name: W. Stutman Location: Motor City Watch: TT GMT IIC Posts: 2,223	nice, glad to hear you have a very positive outcome

10 October 2011, 09:17 AM	#25
z32turbo "TRF" Member Join Date: Apr 2009 Location: Sea Level Watch: Varies Posts: 6,877	Sounds great. Glad it came back better than ever. __________________ Instagram @z32turbo

10 October 2011, 09:53 AM	#26
NYC6 "TRF" Member Join Date: Mar 2009 Real Name: Dennis Location: L.I./N.Y. Watch: SUBMARINER 14060M Posts: 2,769	It actually is better. When I bought it new it was 2-2.5 seconds fast a day. They cut that by more than half. I'll be very happy if it stays that way for some years.

10 October 2011, 10:08 AM	#27
wluk "TRF" Member Join Date: Oct 2011 Location: Buffalo, NY Posts: 86	I had my rolex serviced with them before when it was still under warranty. They shipped to rolex for that service though. My wife's Cartier Tank had replaced batteries a couple times from them. Since we bought the watch from them, they offer life time battery replacement service. I am too lazy to get down to the store, I just change the battery myself now.

10 October 2011, 10:15 AM	#28
siewmaiwatch "TRF" Member Join Date: Aug 2011 Location: Macau Watch: 16610LV 14060m Posts: 399	Glad to know all went well.

10 October 2011, 11:20 AM	#29
Actsulb 2024 Pledge Member Join Date: Sep 2011 Real Name: Ali Location: California Watch: GMT II (Coke) Posts: 1,746	I had my Rolex serviced at Tourneau's and they shipped my watch to their service center. This was a few years ago and they did a great job. No problems at all. __________________ A Crown for Every Achievement

10 October 2011, 11:40 AM	#30
43builder "TRF" Member Join Date: Nov 2008 Real Name: Patrick Location: Cleveland/NoVA Watch: 116528 YG Daytona Posts: 808	great to hear it all went well! __________________ Patrick Lewis Rolex Daytona 18K YG (M97 Serial) Rolex SS DAYTONA (On Order...it'll be a while) Omega Vintage 1970's 617 Movement

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