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legend502 · 15 April 2016, 03:48 AM

Hello All,

Only place I can turn to vent on "first world problems" :)

I purchased my first Rolex, less than a year ago and was losing significant amount of time; like hours or would just stop randomly. I would wear it everyday and wind on weekends.

I took it back to my AD and they sent it back to dallas under warranty. Its been gone for 4 weeks and when I called today it looks like it may be another few weeks. Does it typically take this long? Like can I get a spare? Anything else I can do? Is there a way to escalate?

Thanks in advance......

iliketime · 15 April 2016, 03:49 AM

Quote:

Originally Posted by legend502

Hello All,

Only place I can turn to vent on "first world problems" :)

I purchased my first Rolex, less than a year ago and was losing significant amount of time; like hours or would just stop randomly. I would wear it everyday and wind on weekends.

I took it back to my AD and they sent it back to dallas under warranty. Its been gone for 4 weeks and when I called today it looks like it may be another few weeks. Does it typically take this long? Like can I get a spare? Anything else I can do? Is there a way to escalate?

Thanks in advance......

like a rental?

tigerpac · 15 April 2016, 03:56 AM

Cartier does (or at least did) service 'loaners.' Rolex does not. Hopefully they get it sorted out soon for you though - good luck!

mrricks · 15 April 2016, 04:05 AM

As I mentioned in another post, that's part of the rolex "mystique"

herts9 · 15 April 2016, 04:09 AM

figure on 6 weeks...but i'm sure you're as impatient as I would be! it'll be worthwhile when it comes back working like it should.

RichM · 15 April 2016, 04:11 AM

Sometimes 6 to 8 weeks. They don't seem to be in a rush.

aayates · 15 April 2016, 04:31 AM

Better than 6-8 months for a patek...

perryj · 15 April 2016, 04:51 AM

Should be back anyday, Dallas will make it 100% you'll be pleased.

Maiden · 15 April 2016, 05:38 AM

This is why you need at least two!

sco · 15 April 2016, 05:49 AM

I've waited months for Omega warranty work. It will be worth the wait...

Daytona88 · 15 April 2016, 06:16 AM

Quote:

Originally Posted by nresetar

This is why you need at least two!

this...seriously. And we will help you pick it out

Token74 · 15 April 2016, 06:18 AM

Quote:

Originally Posted by nresetar

This is why you need at least two!

It's the only option available to us.

AK797 · 15 April 2016, 06:40 AM

Quote:

Originally Posted by legend502

Does it typically take this long? Like can I get a spare? Anything else I can do? Is there a way to escalate?

Thanks in advance......

Yes I would burn cities to the ground! Ok, was just watching a GoT trailer.

ITony · 15 April 2016, 06:50 AM

I have taken a few pieces to the Dallas center. Usually, about 2 to 4 week turn time. They do a great job...been worth the wait in my case.

Ticknaway · 15 April 2016, 07:25 AM

Two nice watches is the way to go!!!

FTX I · 15 April 2016, 07:29 AM

Hang in there. You'll have it back soon.

joejoe1225 · 15 April 2016, 07:36 AM

Hang tough. It will be back and better than ever.

Peterandwatches · 15 April 2016, 07:38 AM

Now is a good time to add a Batman GMT.

Patton250 · 15 April 2016, 07:40 AM

Quote:

Originally Posted by perryj

Should be back anyday, Dallas will make it 100% you'll be pleased.

What he said.

I had to send mine in and it came back perfect. I totaly understand how you feel. You will have it soon. Welcome to the forum. If you hang out long enough here you will never have that problem again because you will own 10 Rolex's.

Welcome!!!

legend502 · 15 April 2016, 09:48 AM

You all are great. Yes I definitely need another one. I was thinking about the two tone, Date-just fluted bezel; its a classic!

I'll be patient you just get used to looking down and your wrist and smiling :)

Tdmong · 15 April 2016, 09:58 AM

Wishful thinking... What if... The AD or RSC gives customers a "loaner" watch while ours are in the shop? Luxury auto dealerships do that. So why not luxury watch dealers too?

Touring · 15 April 2016, 10:15 AM

Quote:

Originally Posted by Tdmong

Wishful thinking... What if... The AD or RSC gives customers a "loaner" watch while ours are in the shop? Luxury auto dealerships do that. So why not luxury watch dealers too?

Hublot does.

legend502 · 15 April 2016, 10:15 AM

So I called Dallas and asked about that; if you are local they give you a Tudor to wear until your watch is fixed.

But again this is only for locals

JimSnyder · 15 April 2016, 12:08 PM

You will get it back better then new, just be patient

fskywalker · 15 April 2016, 12:27 PM

Quote:

Originally Posted by daytona88

this...seriously. And we will help you pick it out

x2

Dyim · 15 April 2016, 12:58 PM

Quote:

Originally Posted by legend502

You all are great. Yes I definitely need another one. I was thinking about the two tone, Date-just fluted bezel; its a classic!

I'll be patient you just get used to looking down and your wrist and smiling :)

Now you are talking. Hang around here long enough and you'll own more than one.

15 April 2016, 03:48 AM	#1
legend502 "TRF" Member Join Date: Aug 2015 Location: sacramento Posts: 17	Frustrated!! Rolex Submariner 114060 Hello All, Only place I can turn to vent on "first world problems" :) I purchased my first Rolex, less than a year ago and was losing significant amount of time; like hours or would just stop randomly. I would wear it everyday and wind on weekends. I took it back to my AD and they sent it back to dallas under warranty. Its been gone for 4 weeks and when I called today it looks like it may be another few weeks. Does it typically take this long? Like can I get a spare? Anything else I can do? Is there a way to escalate? Thanks in advance......

15 April 2016, 04:11 AM	#6
RichM 2024 ROLEX DATEJUST41 Pledge Member Join Date: Mar 2015 Real Name: Richie Location: "Nowhere Man" Watch: out now,take care! Posts: 28,547	Sometimes 6 to 8 weeks. They don't seem to be in a rush. __________________ "I love to work at nothing all day" TRF #139960

15 April 2016, 04:51 AM	#8
perryj "TRF" Member Join Date: Mar 2008 Location: USA Watch: Rolex, Swatch Posts: 952	Should be back anyday, Dallas will make it 100% you'll be pleased. __________________ Rolex Datejust 16200 current Rolex Ceramic Submariner Date sold Rolex Submariner 14060 sold Rolex Explorer I and II both sold Rolex Datejust 16233 and 16234 sold

15 April 2016, 07:36 AM	#17
joejoe1225 "TRF" Member Join Date: Apr 2013 Real Name: Joe Location: USA Watch: ROLEX Posts: 1,928	Hang tough. It will be back and better than ever. __________________

15 April 2016, 12:08 PM	#24
JimSnyder "TRF" Member Join Date: Feb 2007 Real Name: Jim Snyder Location: Ohio Watch: Ask me later..... Posts: 7,712	You will get it back better then new, just be patient __________________ "You ain't lived, 'til you've had your tires rotated by a red-headed women."

15 April 2016, 03:56 AM	#3
tigerpac "TRF" Member Join Date: Sep 2012 Location: Hoboken, NJ Posts: 652	Cartier does (or at least did) service 'loaners.' Rolex does not. Hopefully they get it sorted out soon for you though - good luck!

15 April 2016, 04:05 AM	#4
mrricks "TRF" Member Join Date: Mar 2016 Location: Abu Dhabi, UAE/AZ Watch: Yachtmaster Posts: 675	As I mentioned in another post, that's part of the rolex "mystique"

15 April 2016, 04:09 AM	#5
herts9 "TRF" Member Join Date: Jan 2016 Real Name: Brian Location: Cincinnati Watch: 116610LN Posts: 2,022	figure on 6 weeks...but i'm sure you're as impatient as I would be! it'll be worthwhile when it comes back working like it should.

15 April 2016, 04:31 AM	#7
aayates "TRF" Member Join Date: Jun 2015 Location: atlanta, GA, USA Posts: 913	Better than 6-8 months for a patek...

15 April 2016, 05:38 AM	#9
Maiden "TRF" Member Join Date: Oct 2014 Location: Canada Posts: 3,650	This is why you need at least two!

15 April 2016, 05:49 AM	#10
sco "TRF" Member Join Date: Dec 2013 Location: Chicago Watch: Subc AT 8500 CSO Posts: 3,646	I've waited months for Omega warranty work. It will be worth the wait...

15 April 2016, 06:50 AM	#14
ITony "TRF" Member Join Date: Apr 2016 Location: Colleyville, TX Watch: Daytona, DJ, WWW Posts: 67	I have taken a few pieces to the Dallas center. Usually, about 2 to 4 week turn time. They do a great job...been worth the wait in my case.

15 April 2016, 07:25 AM	#15
Ticknaway "TRF" Member Join Date: Aug 2015 Real Name: Dave Location: USA Watch: Rolex Posts: 1,028	Two nice watches is the way to go!!!

15 April 2016, 07:29 AM	#16
FTX I "TRF" Member Join Date: Feb 2013 Real Name: Flavio Location: N/A Posts: 14,654	Hang in there. You'll have it back soon.

15 April 2016, 07:38 AM	#18
Peterandwatches "TRF" Member Join Date: Apr 2015 Location: WA Watch: 5167/15400/Sub/JLC Posts: 1,023	Now is a good time to add a Batman GMT.

15 April 2016, 09:48 AM	#20
legend502 "TRF" Member Join Date: Aug 2015 Location: sacramento Posts: 17	You all are great. Yes I definitely need another one. I was thinking about the two tone, Date-just fluted bezel; its a classic! I'll be patient you just get used to looking down and your wrist and smiling :)

15 April 2016, 09:58 AM	#21
Tdmong "TRF" Member Join Date: Jan 2016 Real Name: Ty Location: New York Watch: BLNR Posts: 17	Wishful thinking... What if... The AD or RSC gives customers a "loaner" watch while ours are in the shop? Luxury auto dealerships do that. So why not luxury watch dealers too?

15 April 2016, 10:15 AM	#23
legend502 "TRF" Member Join Date: Aug 2015 Location: sacramento Posts: 17	So I called Dallas and asked about that; if you are local they give you a Tudor to wear until your watch is fixed. But again this is only for locals

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