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danyvw · 5 March 2020, 01:57 AM

On December/2019 I bought a brand new TT DJ41 Rosegold Model 126331 at Mayors in Miami, FL. This watch has a number 30 between Swiss Made at 6. After some search and reading TRF I realized that Rolex started to put a Crown between Swiss Made in 2018 which led me to believe that I bought a New Old Stock piece made sometime between 2016 and 2018. After a month I noticed the watch started to loose around 8 sec/day getting worse in the next weeks to the point it was losing 12 sec/day. I put the watch on a Timegrapher full wound and it showed only 225 degrees of Amplitude Dial Up and 210 degrees Crown Down. After 24 hours the Amplitude decreased to 210 degrees DU and 175 degrees CD.
With all this information I suspected the watch was one of the first production runs with the 3235 movement lubrication issues. Made a visit to my AD and they agreed to send the watch to the RSC.
At the same time I wrote an email to Rolex Geneva requesting more information about when they really change the dial on the DJ41. In that email I included my name, the Serial Number of my watch and the AD I bought it but no other info. Received an email from Rolex Geneva saying they forwarded my email to Rolex USA and the next day I got an email from Rolex USA saying: "We are in receipt of your email to our colleagues in Geneva. Please contact me at the number below and I will happy to help you". At that moment I didn't have the time to call them and the next day I received a call with a NY area code, answered and to my surprise was a Customer Service representative from Rolex USA. I explained her my concerns about having bought a NOS, she told me that my watch was a recent production BNIB piece, that Rolex could put different dials in the same model at any time without giving any notification. I used the opportunity to tell her that my watch was at the RSC, she took some time and told me the watch had been received at the Lititz Service Center in Philadelphia and that they would take care of it under warranty.
I would like to know what TRF members think about this.
1- Do you think is true that my watch is a recent production with a 30 number between Swiss Made instead of a Crown when all data found suggests the contrary?
2- How Rolex USA got my telephone number if I never gave it to them? To answer this, The only way I think they could do it was calling my AD asking for it. There is no way that all my personal info is linked to my watch's serial number and sent to Rolex when the warranty card is activated.
3- Even though my issue is not solved yet (and I hope it will) I'm impressed how Rolex handled my case. They answered my email from Geneva, forwarded it to Rolex USA and were able to take the time to find my telephone number and call me in order to answer my questions. Do you expect something like this from Rolex?

MikeyV · 5 March 2020, 02:54 AM

I have a DJ41 like yours, bought in June 2018. It has the 30 on the dial at 6 o'clock.

Mine had the same performance issues as yours, losing more and more time, and low amplitude.

It was fixed under warranty, ran good for 4 months, and now it's doing it again.
I hope you have better repair luck than me.

In any case, when it goes back, I hope they'll have more practice fixing this problem.
It sucks.

Rori · 5 March 2020, 02:59 AM

The good news here is that Rolex does listen to costumers contrary to what many think.

Sent from my iPhone using Tapatalk

JoseR · 5 March 2020, 04:53 AM

I got my Dj41 Nov. 2019 and it has the Rolex crown under the 6. I don't wear everyday but when I do it keeps great time. I think the problem was with the first new release in 2017 and Rolex is aware of it. Hopefully mine will not have the same problem. It's under warranty so you're good.

mulgogy · 5 March 2020, 05:14 AM

my 41 is an 18' and I have had no issues, 30 at the 6 o clock.. Running well within spec. I wear almost daily.

joli160 · 5 March 2020, 06:25 AM

Great service

Tools · 5 March 2020, 06:27 AM

1. The only information that you could have gathered is the typical myth and guesswork that you find on Forums.

2. Perhaps they used the phone book.

3. When I have sent letters to Rolex USA they called me up.

SearChart · 5 March 2020, 06:29 AM

Handled two BLRO today with the same amplitude issues... I feel like there's more coming in...

Nikrnic · 5 March 2020, 06:48 AM

That is an interesting chain of events on those follow ups from Rolex, I've never heard of that before. I odered my allocated DJ41 on 8-12-18 and recieved it on 9-12-18 crown at 6, so far no problem but I'll keep a closer eye on it. I'm sure now you'll get yours back running perfecto...

Sent from my SM-G970U using Tapatalk

danyvw · 5 March 2020, 07:44 AM

Quote:

Originally Posted by Tools

1. The only information that you could have gathered is the typical myth and guesswork that you find on Forums.

2. Perhaps they used the phone book.

3. When I have sent letters to Rolex USA they called me up.

1- Agree. That's what happened.
2- Very unlikely. Cell phones don't show up on phone books.
3- We had the same approach by Rolex

danyvw · 5 March 2020, 07:46 AM

Quote:

Originally Posted by SearChart

Handled two BLRO today with the same amplitude issues... I feel like there's more coming in...

Thanks Bas. Thanks to your thread I was able to identity the Amplitude issue.

danyvw · 5 March 2020, 07:49 AM

Quote:

Originally Posted by Nikrnic

That is an interesting chain of events on those follow ups from Rolex, I've never heard of that before. I odered my allocated DJ41 on 8-12-18 and recieved it on 9-12-18 crown at 6, so far no problem but I'll keep a closer eye on it. I'm sure now you'll get yours back running perfecto...

Sent from my SM-G970U using Tapatalk

Thanks Nikrnic.

abozz · 5 March 2020, 09:39 AM

That is why Rolex is Rolex, the best after service of all the industry.

Enviado desde mi SM-G975F mediante Tapatalk

Brian Page · 5 March 2020, 09:45 AM

Quote:

Originally Posted by SearChart

Handled two BLRO today with the same amplitude issues... I feel like there's more coming in...

Had this happen on my first blro

Sent from my SM-N975U1 using Tapatalk

MikeyV · 6 March 2020, 03:47 AM

Can anyone explain the exact problem and why it's not getting fixed correctly?
I hear about insufficient oiling on the seconds wheel pivot? Some issue with the epilame treatments? Dry palette fork?

It's like they're not understanding the root of the problem, remanufacturing them like when new, they work fine, send them out, only to dry up later.

Rolex is not stupid, I know they can and will fix this.

TswaneNguni · 6 March 2020, 05:46 AM

Quote:

Originally Posted by SearChart

Handled two BLRO today with the same amplitude issues... I feel like there's more coming in...

Long live the 3135 !!

TswaneNguni · 6 March 2020, 05:47 AM

Seems Rolex didnt do their testing well on the 3235 ??

Gerardus · 6 March 2020, 06:22 AM

Quote:

Originally Posted by TswaneNguni

Long live the 3135 !!

x2 (in fact my x4)

MikeyV · 6 March 2020, 09:30 AM

Quote:

Originally Posted by TswaneNguni

Seems Rolex didnt do their testing well on the 3235 ??

That's the thing.
You know they must have spent years (decades?) designing and testing the new movement.... Why are there problems now? It's not very different from the last movement, why can't they get it to work?

Most of them must work, so why did mine come back messed up again?

So frustrating.

danyvw · 13 June 2020, 08:13 PM

Update.
I got my watch back after almost 4 months waiting (due to the lockdown) The work was done at Lititz and because I sent the watch thru my AD the only thing I got was a paper from Lititz saying ,

We have the pleasure to confirm the delivery of your watch on which we have carried out the following service free of charge.
- Service compliment of Rolex
Service operations executed
- Check movement. Free of charge.

Put the watch on the timegrapher and now it shows an Amplitude of 278 DU after full wind which is a huge improvement compared to what it showed when I send it to them. I don't know what job they did on the 3235 caliber but now it seems to work better with just +3 sec gain during the first day of use.
The watch looks impeccable without any visible marks, dings or scratches. It came back in a green Rolex travel pouch.
It's so nice to enjoy again my beautiful timepiece!

abozz · 13 June 2020, 08:32 PM

That is why Rolex is Rolex.

Enviado desde mi SM-G975F mediante Tapatalk

lord91 · 13 June 2020, 08:32 PM

Quote:

Originally Posted by TswaneNguni

Long live the 3135 !!

Quote:

Originally Posted by Gerardus

x2 (in fact my x4)

No, what are you two on about, haven't you read the threads where ppl want the latest because it is an UPGRADE?!

OP, best of luck now that you've got your watch back, hopefully it got fixed for good!

danyvw · 13 June 2020, 09:35 PM

Quote:

Originally Posted by lord91

No, what are you two on about, haven't you read the threads where ppl want the latest because it is an UPGRADE?!

OP, best of luck now that you've got your watch back, hopefully it got fixed for good!

Thanks lord. Fingers crossed.

Tools · 14 June 2020, 04:12 AM

Quote:

Originally Posted by danyvw

. . .
Put the watch on the timegrapher and now it shows an Amplitude of 278 DU after full wind which is a huge improvement compared to what it showed when I send it to them. I don't know what job they did on the 3235 caliber but now it seems to work better with just +3 sec gain during the first day of use.
The watch looks impeccable without any visible marks, dings or scratches. It came back in a green Rolex travel pouch.
It's so nice to enjoy again my beautiful timepiece!

Sounds good.

Annan · 14 June 2020, 04:40 AM

Had a nearly identical experience with my DJ41 bought new in 2017. Long story short, it came back from Lititz in October 2018 and has been running well within specs since, actually anywhere between 0/+2 s/day.

JoseR · 14 June 2020, 05:47 AM

Good to hear you got the watch back and it's running smooth. Have to give Rolex credit for taking action and taking care of the problem and going to extra mile by getting your phone number and following up. That's important for me, good customer service. Good luck with your DJ41...

danyvw · 14 June 2020, 10:17 AM

Quote:

Originally Posted by Tools

Sounds good.

Quote:

Originally Posted by jrubero

Good to hear you got the watch back and it's running smooth. Have to give Rolex credit for taking action and taking care of the problem and going to extra mile by getting your phone number and following up. That's important for me, good customer service. Good luck with your DJ41...

Thanks!

Muxi · 14 June 2020, 12:00 PM

That story about Rolex having gotten your (mobile) number is something. Maybe they know all our numbers...

Uppercase · 14 June 2020, 02:12 PM

i specifically made sure i went for the one with the crown between swiss made for this reason.

i have a 41 dj blue

mtasquared · 14 June 2020, 02:33 PM

Well this thread was an eye opener, thanks for all the info. My DJ41 is a 2018 model and I noticed it was slow and not as accurate as my 31 year old Submariner! I am timing it right now against my atomic clock synced citizen and will check it in the a.m. Kind of bummed out.

5 March 2020, 01:57 AM	#1
danyvw "TRF" Member Join Date: Jan 2015 Location: USA Watch: Sub16610, DJ126331 Posts: 1,151	DJ41 manufacturing date, 3235 issues, Rolex answers. On December/2019 I bought a brand new TT DJ41 Rosegold Model 126331 at Mayors in Miami, FL. This watch has a number 30 between Swiss Made at 6. After some search and reading TRF I realized that Rolex started to put a Crown between Swiss Made in 2018 which led me to believe that I bought a New Old Stock piece made sometime between 2016 and 2018. After a month I noticed the watch started to loose around 8 sec/day getting worse in the next weeks to the point it was losing 12 sec/day. I put the watch on a Timegrapher full wound and it showed only 225 degrees of Amplitude Dial Up and 210 degrees Crown Down. After 24 hours the Amplitude decreased to 210 degrees DU and 175 degrees CD. With all this information I suspected the watch was one of the first production runs with the 3235 movement lubrication issues. Made a visit to my AD and they agreed to send the watch to the RSC. At the same time I wrote an email to Rolex Geneva requesting more information about when they really change the dial on the DJ41. In that email I included my name, the Serial Number of my watch and the AD I bought it but no other info. Received an email from Rolex Geneva saying they forwarded my email to Rolex USA and the next day I got an email from Rolex USA saying: "We are in receipt of your email to our colleagues in Geneva. Please contact me at the number below and I will happy to help you". At that moment I didn't have the time to call them and the next day I received a call with a NY area code, answered and to my surprise was a Customer Service representative from Rolex USA. I explained her my concerns about having bought a NOS, she told me that my watch was a recent production BNIB piece, that Rolex could put different dials in the same model at any time without giving any notification. I used the opportunity to tell her that my watch was at the RSC, she took some time and told me the watch had been received at the Lititz Service Center in Philadelphia and that they would take care of it under warranty. I would like to know what TRF members think about this. 1- Do you think is true that my watch is a recent production with a 30 number between Swiss Made instead of a Crown when all data found suggests the contrary? 2- How Rolex USA got my telephone number if I never gave it to them? To answer this, The only way I think they could do it was calling my AD asking for it. There is no way that all my personal info is linked to my watch's serial number and sent to Rolex when the warranty card is activated. 3- Even though my issue is not solved yet (and I hope it will) I'm impressed how Rolex handled my case. They answered my email from Geneva, forwarded it to Rolex USA and were able to take the time to find my telephone number and call me in order to answer my questions. Do you expect something like this from Rolex?

5 March 2020, 02:59 AM	#3
Rori "TRF" Member Join Date: Aug 2018 Location: Middle East Watch: Rolex / Tudor Posts: 3,590	The good news here is that Rolex does listen to costumers contrary to what many think. Sent from my iPhone using Tapatalk __________________ Good watches are made to tell time but some brands are obsessed to tell it in the most beautiful way possible.

5 March 2020, 04:53 AM	#4
JoseR "TRF" Member Join Date: Apr 2019 Location: Philly. Watch: Air King, Omega AT Posts: 2,164	I got my Dj41 Nov. 2019 and it has the Rolex crown under the 6. I don't wear everyday but when I do it keeps great time. I think the problem was with the first new release in 2017 and Rolex is aware of it. Hopefully mine will not have the same problem. It's under warranty so you're good. __________________ Air King 116900 Omega AT41 Gray Dial/Leather Oris Pointer Date Roberto Clemente LE

5 March 2020, 06:25 AM	#6
joli160 2024 ROLEX DATEJUST41 Pledge Member Join Date: Apr 2013 Location: NL Watch: Yachtmaster Posts: 14,458	Great service __________________ Day Date 18238, Yachtmaster 16622, Deepsea 116660, Submariner 116619, SkyD 326935, DJ 178271, DJ 69158, Yachtmaster 169622, GMT 116713LN, GMT 126711.

5 March 2020, 06:27 AM	#7
Tools TRF Moderator & 2024 DATE-JUST41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,172	1. The only information that you could have gathered is the typical myth and guesswork that you find on Forums. 2. Perhaps they used the phone book. 3. When I have sent letters to Rolex USA they called me up. __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

5 March 2020, 02:54 AM	#2
MikeyV "TRF" Member Join Date: Jul 2018 Real Name: Mike Location: N. California Watch: DateJust 41 TT Posts: 547	I have a DJ41 like yours, bought in June 2018. It has the 30 on the dial at 6 o'clock. Mine had the same performance issues as yours, losing more and more time, and low amplitude. It was fixed under warranty, ran good for 4 months, and now it's doing it again. I hope you have better repair luck than me. In any case, when it goes back, I hope they'll have more practice fixing this problem. It sucks.

5 March 2020, 05:14 AM	#5
mulgogy "TRF" Member Join Date: Apr 2018 Location: New England Watch: Rollies Posts: 224	my 41 is an 18' and I have had no issues, 30 at the 6 o clock.. Running well within spec. I wear almost daily.

5 March 2020, 06:48 AM	#9
Nikrnic "TRF" Member Join Date: May 2017 Real Name: Louis Nick Ric Location: Michigan, USA Watch: Blnr, Expll, Subs, Posts: 10,161	That is an interesting chain of events on those follow ups from Rolex, I've never heard of that before. I odered my allocated DJ41 on 8-12-18 and recieved it on 9-12-18 crown at 6, so far no problem but I'll keep a closer eye on it. I'm sure now you'll get yours back running perfecto... Sent from my SM-G970U using Tapatalk

5 March 2020, 09:39 AM	#13
abozz "TRF" Member Join Date: Sep 2013 Location: In my home. Watch: 116660, 126600 Posts: 2,905	That is why Rolex is Rolex, the best after service of all the industry. Enviado desde mi SM-G975F mediante Tapatalk

6 March 2020, 03:47 AM	#15
MikeyV "TRF" Member Join Date: Jul 2018 Real Name: Mike Location: N. California Watch: DateJust 41 TT Posts: 547	Can anyone explain the exact problem and why it's not getting fixed correctly? I hear about insufficient oiling on the seconds wheel pivot? Some issue with the epilame treatments? Dry palette fork? It's like they're not understanding the root of the problem, remanufacturing them like when new, they work fine, send them out, only to dry up later. Rolex is not stupid, I know they can and will fix this.

6 March 2020, 05:47 AM	#17
TswaneNguni "TRF" Member Join Date: Feb 2008 Real Name: Chris Location: . Watch: Daytonas/Subs/GMTs Posts: 12,609	Seems Rolex didnt do their testing well on the 3235 ??

13 June 2020, 08:13 PM	#20
danyvw "TRF" Member Join Date: Jan 2015 Location: USA Watch: Sub16610, DJ126331 Posts: 1,151	Update. I got my watch back after almost 4 months waiting (due to the lockdown) The work was done at Lititz and because I sent the watch thru my AD the only thing I got was a paper from Lititz saying , We have the pleasure to confirm the delivery of your watch on which we have carried out the following service free of charge. - Service compliment of Rolex Service operations executed - Check movement. Free of charge. Put the watch on the timegrapher and now it shows an Amplitude of 278 DU after full wind which is a huge improvement compared to what it showed when I send it to them. I don't know what job they did on the 3235 caliber but now it seems to work better with just +3 sec gain during the first day of use. The watch looks impeccable without any visible marks, dings or scratches. It came back in a green Rolex travel pouch. It's so nice to enjoy again my beautiful timepiece!

13 June 2020, 08:32 PM	#21
abozz "TRF" Member Join Date: Sep 2013 Location: In my home. Watch: 116660, 126600 Posts: 2,905	That is why Rolex is Rolex. Enviado desde mi SM-G975F mediante Tapatalk

14 June 2020, 04:40 AM	#25
Annan "TRF" Member Join Date: Jun 2011 Real Name: Ron Location: Arizona, USA Watch: 116233 Posts: 3,177	Had a nearly identical experience with my DJ41 bought new in 2017. Long story short, it came back from Lititz in October 2018 and has been running well within specs since, actually anywhere between 0/+2 s/day. __________________ *so many Rolexes.....so little time*

14 June 2020, 05:47 AM	#26
JoseR "TRF" Member Join Date: Apr 2019 Location: Philly. Watch: Air King, Omega AT Posts: 2,164	Good to hear you got the watch back and it's running smooth. Have to give Rolex credit for taking action and taking care of the problem and going to extra mile by getting your phone number and following up. That's important for me, good customer service. Good luck with your DJ41... __________________ Air King 116900 Omega AT41 Gray Dial/Leather Oris Pointer Date Roberto Clemente LE

14 June 2020, 12:00 PM	#28
Muxi "TRF" Member Join Date: May 2018 Location: Philippines Posts: 1,823	That story about Rolex having gotten your (mobile) number is something. Maybe they know all our numbers...

14 June 2020, 02:12 PM	#29
Uppercase Banned Join Date: Jun 2020 Location: Cali Posts: 31	i specifically made sure i went for the one with the crown between swiss made for this reason. i have a 41 dj blue

14 June 2020, 02:33 PM	#30
mtasquared "TRF" Member Join Date: Oct 2011 Location: usa Watch: 1989 Submariner Posts: 166	Well this thread was an eye opener, thanks for all the info. My DJ41 is a 2018 model and I noticed it was slow and not as accurate as my 31 year old Submariner! I am timing it right now against my atomic clock synced citizen and will check it in the a.m. Kind of bummed out. __________________ Stay thirsty, my friends.

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