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vesnyder · 13 October 2021, 11:17 AM

I am depressed - my favorite SA - who I purchased three watches from over the past 24 months, has moved on. I dropped her an email this afternoon and received an automatic response that she no longer works there. I left a text on her mobile and have not heard back. I would like to get her input before I reach out to one of the other SA's but I want to make sure my history is taken into account when I ask for my next time piece. Any suggestions?

dannyp · 13 October 2021, 11:19 AM

Play dumb, call the store and ask for her, see if they say what she went and then see what happens.

LndLord · 13 October 2021, 11:21 AM

Find a new Ad and wish her the best on her next journey

Seddyspaghetti · 13 October 2021, 11:24 AM

That sucks.

PBJ1925 · 13 October 2021, 11:28 AM

My general experience is your records stay with the store, not the SA. I personally had no challenges when my SA moved on and the next one who took over the relationship knew exactly where I stood in terms of my next desired piece.

RealMadrid1988 · 13 October 2021, 11:31 AM

Maybe drop by in person and speak with the manager, explaining the situation and that you’d like to remain loyal to the store and would appreciate advice on how not to be disadvantaged going forward.

dawalsh · 13 October 2021, 11:37 AM

Quote:

Originally Posted by LndLord

Find a new Ad and wish her the best on her next journey

Why? His purchase record is with the store not that SA. To the OP, Ad will assign you a new SA (basically the first watch person you talk to) and they will treat you nicely same as past 24 months.

vipergts · 13 October 2021, 11:41 AM

i had this happen twice since i have been buying watches.

HideMyWalletPlease · 13 October 2021, 11:42 AM

Maybe she was weirded out by all the middle aged men begging to buy watches and no matter how many watches she gets them, they won’t stop bugging her, even though all of the watches look virtually the same.

jcatral14 · 13 October 2021, 12:00 PM

Quote:

Originally Posted by dannyp

Play dumb, call the store and ask for her, see if they say what she went and then see what happens.

This or go in and speak with the manager so he is aware. Best of luck.

This happened to me over at AP. Had a good rapport with the SA there and I am pretty sure I would have been allocated a 15202 then she left :-( New guy I got is nice but who knows if he'll pull through or not. In hindsight, I should have talked to the manager first.

ks58 · 13 October 2021, 12:15 PM

That sucks. Now you'll be joining the rest in getting a watch. Will only get tougher.

DESH · 13 October 2021, 12:44 PM

speak with the store director.

ArtNouveau · 13 October 2021, 01:04 PM

I have known my AD since 1997 and have followed him through four dealers since then, two of those are long gone. I personally believe SA’s have way more authority than folks around here give them credit for.
To the OP, I hope your SA at least returns your message to tell you where or what she is pursuing. I would also talk to your current AD’s manager to let them now you still want to be their client. Between the two possibilities I am sure you will get to keep your relationship going.

Flintstone · 13 October 2021, 01:21 PM

Marry her

Halifax Daytona UK · 13 October 2021, 03:33 PM

Stop stalking her

Cauhauna · 13 October 2021, 03:57 PM

Quote:

Originally Posted by HideMyWalletPlease

Maybe she was weirded out by all the middle aged men begging to buy watches and no matter how many watches she gets them, they won’t stop bugging her, even though all of the watches look virtually the same.

I chuckled

TimepieceRPP · 13 October 2021, 04:07 PM

Quote:

Originally Posted by vesnyder

I am depressed - my favorite SA - who I purchased three watches from over the past 24 months, has moved on. I dropped her an email this afternoon and received an automatic response that she no longer works there. I left a text on her mobile and have not heard back. I would like to get her input before I reach out to one of the other SA's but I want to make sure my history is taken into account when I ask for my next time piece. Any suggestions?

Sad to know that. At least you had received an automatic response. My SA left without any notice and I kept emailing during lockdown as I knew they would still reply emails. After 6 months I finally called the CS and confirmed she left 6 months ago. Wasting time to build so called relationship.

cerendigit · 13 October 2021, 04:24 PM

lol

Sent from my iPhone using Tapatalk

RolexSimon · 13 October 2021, 04:26 PM

Just deal with the owner - solves the problem.

JSolution · 13 October 2021, 04:31 PM

Quote:

Originally Posted by RolexSimon

Just deal with the owner - solves the problem.

Yea this is what I’ve always done - albeit to not much avail.

Harry-57 · 13 October 2021, 04:34 PM

The store will have your sales record.

People move about for all sorts of reasons. Family, health, money, career.

OrangeSport · 13 October 2021, 04:49 PM

You have her personal mobile number? That's just weird.

I guess she didn't text back because it's no longer her job.

S52 · 13 October 2021, 04:59 PM

Quote:

Originally Posted by OrangeSport

You have her personal mobile number? That's just weird.

I guess she didn't text back because it's no longer her job.

My SA gave me her personal cell # after i made my first purchase, and actually asked me to call or text her with advanced notice as she prefers to work on appointments to ensure she is available next time I planned on dropping in.

joli160 · 13 October 2021, 05:33 PM

Quote:

Originally Posted by Halifax Daytona UK

Stop stalking her

This

horseShu · 13 October 2021, 06:01 PM

wow, i guess this is a good lesson for everyone.
establish a relationship with an AD, not the retail staff only.

HL65 · 13 October 2021, 06:54 PM

Quote:

Originally Posted by rolexsimon

just deal with the owner - solves the problem.

x2

Tanalasta · 13 October 2021, 07:23 PM

Happens to many of us.

Worth the other associates or owner knowing who you are. If you’re a frequent visitor another SA will usually take you over.

Whether your history matters will depend on the store but in general, they should have your profile on record

Sent from my iPhone using Tapatalk

jimcameron · 13 October 2021, 07:31 PM

Quote:

Originally Posted by HideMyWalletPlease

Maybe she was weirded out by all the middle aged men begging to buy watches and no matter how many watches she gets them, they won’t stop bugging her, even though all of the watches look virtually the same.

Moondoggy · 13 October 2021, 08:13 PM

Quote:

Originally Posted by HideMyWalletPlease

Maybe she was weirded out by all the middle aged men begging to buy watches and no matter how many watches she gets them, they won’t stop bugging her, even though all of the watches look virtually the same.

Hahahahahaha

aczaja10 · 13 October 2021, 08:15 PM

Quote:

Originally Posted by Cauhauna

I chuckled

Me too

13 October 2021, 11:17 AM	#1
vesnyder "TRF" Member Join Date: Nov 2018 Real Name: Vance Location: North Coast Watch: GMT II Posts: 1,468	My Sales Associate Moved On I am depressed - my favorite SA - who I purchased three watches from over the past 24 months, has moved on. I dropped her an email this afternoon and received an automatic response that she no longer works there. I left a text on her mobile and have not heard back. I would like to get her input before I reach out to one of the other SA's but I want to make sure my history is taken into account when I ask for my next time piece. Any suggestions?

13 October 2021, 12:44 PM	#12
DESH "TRF" Member Join Date: Jul 2012 Real Name: Desh Location: in a car driving Watch: ing the numbers.. Posts: 1,216	speak with the store director. __________________ Instagram: wristkink

13 October 2021, 04:49 PM	#22
OrangeSport "TRF" Member Join Date: Oct 2011 Real Name: Jason Location: Essex, UK Watch: 14060M Posts: 2,943	You have her personal mobile number? That's just weird. I guess she didn't text back because it's no longer her job. __________________

13 October 2021, 11:19 AM	#2
dannyp Banned Join Date: Aug 2009 Location: usa Posts: 6,765	Play dumb, call the store and ask for her, see if they say what she went and then see what happens.

13 October 2021, 11:21 AM	#3
LndLord "TRF" Member Join Date: May 2017 Location: Long Island Posts: 521	Find a new Ad and wish her the best on her next journey

13 October 2021, 11:24 AM	#4
Seddyspaghetti "TRF" Member Join Date: Jun 2016 Location: Uranus Watch: 116500LN Posts: 4,630	That sucks.

13 October 2021, 11:28 AM	#5
PBJ1925 2024 Pledge Member Join Date: Nov 2020 Real Name: Jay Location: Bay Area, CA Watch: 326934 Posts: 2,258	My general experience is your records stay with the store, not the SA. I personally had no challenges when my SA moved on and the next one who took over the relationship knew exactly where I stood in terms of my next desired piece.

13 October 2021, 11:31 AM	#6
RealMadrid1988 "TRF" Member Join Date: Nov 2020 Location: NYC Watch: Daytona \| BLNR Posts: 610	Maybe drop by in person and speak with the manager, explaining the situation and that you’d like to remain loyal to the store and would appreciate advice on how not to be disadvantaged going forward.

13 October 2021, 11:41 AM	#8
vipergts "TRF" Member Join Date: Nov 2014 Location: PA Posts: 243	i had this happen twice since i have been buying watches.

13 October 2021, 11:42 AM	#9
HideMyWalletPlease "TRF" Member Join Date: Sep 2020 Location: Houston Posts: 1,090	Maybe she was weirded out by all the middle aged men begging to buy watches and no matter how many watches she gets them, they won’t stop bugging her, even though all of the watches look virtually the same.

13 October 2021, 12:15 PM	#11
ks58 Banned Join Date: Apr 2021 Location: United States Posts: 1,533	That sucks. Now you'll be joining the rest in getting a watch. Will only get tougher.

13 October 2021, 01:04 PM	#13
ArtNouveau 2024 Pledge Member Join Date: Jan 2013 Location: NWA, USA Watch: BLRO/Daytona/OP41s Posts: 5,018	I have known my AD since 1997 and have followed him through four dealers since then, two of those are long gone. I personally believe SA’s have way more authority than folks around here give them credit for. To the OP, I hope your SA at least returns your message to tell you where or what she is pursuing. I would also talk to your current AD’s manager to let them now you still want to be their client. Between the two possibilities I am sure you will get to keep your relationship going.

13 October 2021, 01:21 PM	#14
Flintstone "TRF" Member Join Date: Dec 2011 Location: New York Posts: 623	Marry her

13 October 2021, 03:33 PM	#15
Halifax Daytona UK "TRF" Member Join Date: Dec 2018 Location: North England Posts: 382	Stop stalking her

13 October 2021, 04:24 PM	#18
cerendigit "TRF" Member Join Date: Nov 2019 Location: Seattle Watch: Casio digital Posts: 1,076	lol Sent from my iPhone using Tapatalk

13 October 2021, 04:26 PM	#19
RolexSimon "TRF" Member Join Date: Aug 2020 Location: Australia Posts: 1,351	Just deal with the owner - solves the problem.

13 October 2021, 04:34 PM	#21
Harry-57 2024 Pledge Member Join Date: Apr 2018 Real Name: Harry Location: England Posts: 9,821	The store will have your sales record. People move about for all sorts of reasons. Family, health, money, career.

13 October 2021, 06:01 PM	#25
horseShu "TRF" Member Join Date: Aug 2017 Location: Dense Rainforest Watch: Aqua Terra Posts: 514	wow, i guess this is a good lesson for everyone. establish a relationship with an AD, not the retail staff only.

13 October 2021, 07:23 PM	#27
Tanalasta "TRF" Member Join Date: Aug 2013 Location: . Posts: 602	Happens to many of us. Worth the other associates or owner knowing who you are. If you’re a frequent visitor another SA will usually take you over. Whether your history matters will depend on the store but in general, they should have your profile on record Sent from my iPhone using Tapatalk

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