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#1 |
"TRF" Member
Join Date: May 2019
Location: NYC
Posts: 34
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CEO of AP Meeting
Hey TRF - thank you so much for your feedback on another thread about my experience buying a 15450 a few weeks ago. Through a recommendation on here I reached out to their HQ and they are working on making the situation better. One follow up is I am meeting the new US CEO on Monday. Outside of discussing what happened to me and how to make the customer experience better, any other topics you'd recommend or I'm happy to inquire/pass feedback on?
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#2 |
Banned
Join Date: Aug 2006
Location: usa
Posts: 1,601
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take a look at some of the recent experiences members have been having at US Boutiques, NYC in particular!
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#3 |
"TRF" Member
Join Date: May 2019
Location: NYC
Posts: 34
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#4 |
"TRF" Member
Join Date: Jul 2018
Location: new york
Posts: 372
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Please let the CEO replace the store manager,lol
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#5 |
"TRF" Member
Join Date: Jun 2018
Location: NY, NY
Watch: 15500Blue&26470IO
Posts: 107
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#6 |
"TRF" Member
Join Date: Jul 2014
Location: Miami Beach
Posts: 440
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Tell him Miami boutique store in Bal Harbour is first class!
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#7 |
2024 Pledge Member
Join Date: Oct 2015
Real Name: Brett
Location: Florida
Watch: 5205R
Posts: 5,160
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Sometimes it is. I go there about five times a year and I would say four out of five visits are pretty good. I hate getting to that mall from I 95. I wish they would move that boutique to the design district in Miami.
__________________
Morality does not derive from consensus. It only comes from one place. Pride goes before destruction, and haughtiness before a fall. Often times unbelief is disguised as wisdom Instagram - patton250 |
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#8 |
Banned
Join Date: Aug 2006
Location: usa
Posts: 1,601
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#9 |
"TRF" Member
Join Date: Jul 2018
Location: Los Angeles
Posts: 113
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Can you also let them know that I paid for a 15450 Blue Dial back in Jan 2018 from a well known AD in Los Angeles County and I have yet to receive my watch??
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#10 |
Banned
Join Date: Aug 2006
Location: usa
Posts: 1,601
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#11 |
"TRF" Member
Join Date: Mar 2016
Location: Pennsylvania
Posts: 810
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#12 |
Banned
Join Date: Sep 2018
Location: California
Posts: 802
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Can you ask him if he has any plans to open a boutique around San Francisco. We need one around here!
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#13 |
Banned
Join Date: Aug 2006
Location: usa
Posts: 1,601
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#14 |
"TRF" Member
Join Date: Aug 2017
Location: Bay Area
Watch: AP/PP/PAM/Rolex
Posts: 308
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#15 |
"TRF" Member
Join Date: Jun 2011
Location: Texas
Posts: 4,863
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Tell him to bring back 39mm Royal Oaks.
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#16 |
"TRF" Member
Join Date: Nov 2011
Location: Paris
Posts: 3,557
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Glad all got sorted out or will be.
What happened to the old CEO? Did you still talk to him or contacted him, since he got you the watch. Very cool of him. |
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#17 | |
"TRF" Member
Join Date: May 2019
Location: NYC
Posts: 34
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Quote:
Not sure TBH, I think he got let go but I'm not sure. Will be sure to address the sentiment of treatment to customers at boutiques. |
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#18 |
"TRF" Member
Join Date: Apr 2015
Location: Hong Kong
Posts: 295
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#19 |
"TRF" Member
Join Date: Jun 2011
Location: Texas
Posts: 4,863
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#20 |
2024 Pledge Member
Join Date: Nov 2012
Location: USA
Watch: addiction issues
Posts: 37,027
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Tell him to bring back the ceramic diver with a new colorway lol
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#21 |
2024 Pledge Member
Join Date: Jul 2010
Location: USA
Posts: 3,921
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Good to hear they took your experience seriously. Way to go
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#22 |
"TRF" Member
Join Date: Sep 2015
Real Name: Mike
Location: Socal
Watch: AP/PP/Rolex
Posts: 1,842
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Let him know that the Beverlly Hills boutique is horrible..
__________________
PP 5205G-013/ PP 5212A / AP 15416CE /26574 st QP/ AP 50th 16202st /AP 15500st Black / AP 26405CE / AP 77350CE / AP 15551st / AP 67540sk /Daytona C White/Rolex SS BLRO / Rolex Sub Green / Rolex Explorer II/ Rolex DJ Blue |
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#23 |
"TRF" Member
Join Date: Jun 2019
Location: Singapore
Watch: Rolex, AP, PP
Posts: 41
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+1. I had a super bad experience at the boutique. I went in to try different pieces but they treated me as if I can't afford one. I also asked if I can put my name down for the 15500/15202 but was told that I can't do so. I went to the boutique in Switzerland and the Sales rep told me that they have to take your name if you reside in the US. I just don't bother to go there anymore.
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#24 | |
"TRF" Member
Join Date: Jul 2013
Real Name: Sal
Location: Las Vegas
Watch: Patek/Rolex/GS
Posts: 1,096
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Quote:
Bal Harbour in Miami, by contrast, is terrific |
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#25 | |
"TRF" Member
Join Date: Jun 2013
Location: Here
Posts: 4,548
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Quote:
Funny how some of these sales associates treat their customers like they can’t afford their product. Regardless of the fact that the majority of the employees can’t afford what they are selling lol. Sent from my iPhone using Tapatalk |
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#26 |
"TRF" Member
Join Date: Sep 2015
Real Name: Mike
Location: Socal
Watch: AP/PP/Rolex
Posts: 1,842
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+1. It's comical.
__________________
PP 5205G-013/ PP 5212A / AP 15416CE /26574 st QP/ AP 50th 16202st /AP 15500st Black / AP 26405CE / AP 77350CE / AP 15551st / AP 67540sk /Daytona C White/Rolex SS BLRO / Rolex Sub Green / Rolex Explorer II/ Rolex DJ Blue |
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#27 | |
2024 Pledge Member
Join Date: Jul 2010
Location: USA
Posts: 3,921
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Quote:
I'm guessing that it's a lack of staff training and accountability. If they want to improve the boutique experience, that would be a good place to start. For those that complain about bad experiences, don't allow the sales rep to treat you how you don't want to be treated ![]() ![]() |
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#28 |
2024 Pledge Member
Join Date: Feb 2010
Real Name: Neil
Location: UK
Watch: ing ships roll in
Posts: 59,305
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Yes, was always an amazing trick that designer gear boutique staff pulled off to make their far wealthier customers feel insecure and intimidated on entering their store.
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#29 | |
"TRF" Member
Join Date: Jun 2013
Location: Here
Posts: 4,548
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Quote:
Funny, i just had this happen in a tumi store recently. Not that i would consider tumi to be in a price range of AP, but it’s not inexpensive luggage either. I am getting a new bag for international travel and i was in the local tumi store in my mall. I have a lot of tumi gear and i have purchased a ton from this particular store, i don’t know this particular sales rep i dealt with however. Long story short, i saw their was a sale going on, i asked about said sale, the rep told me to flip over the tags to look at prices. I was asking about a particular bag and dimensions of the bag, with zero people in the store, the rep would hardly talk to me. I actually started laughing at one point when i asked a question and she said “ uh huh” as she completely ignored me. I just happen to be wearing shorts, a t shirt, backwards hat and flip flops. I have a tattoo sleeve and i am fairly young. The judgement was immediately noticed. So, what can we do? Well for one, never buy from that rep. If i needed a bag right then and there i would have bought it online and apple paid on my phone in front of her. She was that bad. I’ve never written an actual complaint about someone, but this was the closest I’ve come. I’ve had it happen at various ADs in the past, i think its just the state of the business currently. More buyers than product means the sales reps don’t need to try anymore. It happened to me in SF when i was asking about a white gold Daytona in the case. I was in the city for a huge tech conference and this lady could care less that i wanted to see the Daytona. In a city like San Francisco, their are tech millionaires everywhere. Punting people looking at 30k watches is a bad move. Full disclosure, I’m not one of those tech millionaires lol. Sent from my iPhone using Tapatalk |
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#30 |
"TRF" Member
Join Date: Apr 2017
Location: Los Angeles
Posts: 146
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Please tell him that the Beverly Hills shop is also terrible!
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