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aurenas · 21 April 2022, 02:04 AM

Hey there,

Not too long ago the flip lock broke on my explorer. I was wondering if this would be covered under Rolex warranty (the watch is 1.5 years old)? If no, maybe someone had similar issue and bought a new clasp from Rolex? If yes how much does it cost?

Thank you

Solo118 · 21 April 2022, 02:15 AM

Did you lose it?

If it is at all meaningful, a SS Daytona I had back in 2015 had a similar issue but I lost the fliplock. Rolex charged me $280 for the piece. I did not need a full clasp, and I do not think you do either as they are 2 separate parts

aurenas · 21 April 2022, 02:20 AM

Unfortunately i lost it. $280 doesn’t sound that bad, i was expecting to pay something in 1k range. Good to know, thanks man!

hutch300 · 21 April 2022, 02:27 AM

How did it happen? I would guess this is not as its wear and tear.

drrd · 21 April 2022, 02:38 AM

That's an Oysterlock clasp. I think Rolex just call that missing bit a safety catch.

Fliplock is the diver extension on the previous Deep-Sea models.

904VT · 21 April 2022, 02:45 AM

Should be covered under warranty imo. Probably $1500 for an entirely new clasp. I would be surprised if more than a few hundred dollars though for the Saftey Lock that fell off of yours if that can simply be replaced on its own.

Tools · 21 April 2022, 03:40 AM

Damage is not a warranty issue, unless you could prove that the lock was lost because of a manufacturing defect.

aurenas · 27 April 2022, 04:32 AM

Just wanted to give you guys an update. Rolex Canada charged me $300 for a new safety lock. They had this part in stock and it only took 20mins for them to change it

Solo118 · 27 April 2022, 05:52 AM

Quote:

Originally Posted by aurenas

Just wanted to give you guys an update. Rolex Canada charged me $300 for a new safety lock. They had this part in stock and it only took 20mins for them to change it

Not bad, at least you are now good to go

Little machines · 27 April 2022, 10:07 PM

Great !!

brandrea · 27 April 2022, 10:28 PM

Quote:

Originally Posted by aurenas

Just wanted to give you guys an update. Rolex Canada charged me $300 for a new safety lock. They had this part in stock and it only took 20mins for them to change it

Glad to hear.

RSC Toronto has always been a pleasure to deal with and visit for me

21 April 2022, 02:04 AM	#1
aurenas "TRF" Member Join Date: Feb 2018 Location: Toronto Posts: 252	New Rolex clasp replacement cost Hey there, Not too long ago the flip lock broke on my explorer. I was wondering if this would be covered under Rolex warranty (the watch is 1.5 years old)? If no, maybe someone had similar issue and bought a new clasp from Rolex? If yes how much does it cost? Thank you __________________ Your only limit is YOU Instagram watchauren

21 April 2022, 02:20 AM	#3
aurenas "TRF" Member Join Date: Feb 2018 Location: Toronto Posts: 252	Unfortunately i lost it. $280 doesn’t sound that bad, i was expecting to pay something in 1k range. Good to know, thanks man! __________________ Your only limit is YOU Instagram watchauren

21 April 2022, 03:40 AM	#7
Tools TRF Moderator & 2024 DATE-JUST41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,262	Damage is not a warranty issue, unless you could prove that the lock was lost because of a manufacturing defect. __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

27 April 2022, 04:32 AM	#8
aurenas "TRF" Member Join Date: Feb 2018 Location: Toronto Posts: 252	Just wanted to give you guys an update. Rolex Canada charged me $300 for a new safety lock. They had this part in stock and it only took 20mins for them to change it __________________ Your only limit is YOU Instagram watchauren

21 April 2022, 02:15 AM	#2
Solo118 "TRF" Member Join Date: Jan 2007 Location: USA Watch: Daytona Posts: 6,068	Did you lose it? If it is at all meaningful, a SS Daytona I had back in 2015 had a similar issue but I lost the fliplock. Rolex charged me $280 for the piece. I did not need a full clasp, and I do not think you do either as they are 2 separate parts

21 April 2022, 02:27 AM	#4
hutch300 2024 Pledge Member Join Date: Jun 2016 Real Name: Jeff Location: PNW Posts: 1,359	How did it happen? I would guess this is not as its wear and tear.

21 April 2022, 02:38 AM	#5
drrd "TRF" Member Join Date: Jul 2019 Real Name: rd Location: uk Posts: 1,455	That's an Oysterlock clasp. I think Rolex just call that missing bit a safety catch. Fliplock is the diver extension on the previous Deep-Sea models.

21 April 2022, 02:45 AM	#6
904VT "TRF" Member Join Date: Jun 2016 Location: USA Watch: All Rolex Posts: 6,982	Should be covered under warranty imo. Probably $1500 for an entirely new clasp. I would be surprised if more than a few hundred dollars though for the Saftey Lock that fell off of yours if that can simply be replaced on its own.

27 April 2022, 10:07 PM	#10
Little machines "TRF" Member Join Date: Feb 2019 Real Name: Joseph Location: USA Posts: 2,515	Great !!

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