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12 November 2024, 12:25 AM | #91 | |
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Quote:
Those I know in the UK are very used to getting their new hi fi kit delivered and set up by the dealer at no charge. Here in the States, that is far less common. |
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12 November 2024, 12:29 AM | #92 | |
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The AD doesn’t care about us
Quote:
Yes I’m sure they do, and I guess the cost of that is already built into the price. A high end Hifi appears very low end if not set up correctly. The kind of customer service mentioned by the person starting this thread is practically unheard of in the UK, especially for a wedding anniversary. I think that can been seen by how people from different sides of the pond have reacted to the thread. I honestly thought it was a joke when I first read it… Sent from my iPhone using Tapatalk |
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12 November 2024, 01:42 AM | #93 | |
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Anyways 27th anniversary is an amazing milestone, congratulations! Tbh, whether you get reached out by SA is most likely due to any particular SA and whether his/her calendar is synced to the AD system. I agree with Kats post about reminding them. One thing is that people do tend to expect certain reciprocal favor after spending (a lot of) money at a store. However because it was really just a transaction so it depends on whether that translates to any reaction is determined by whether the SA happened to remember. Just remind them that you will not be spending money with them if they don't show some "love" to you. You'll be surprised how crappy some CRM software are and how many stores don't use them. My Rolex AD still uses paper. I never had anything from the Patek AD after buying an expensive piece either but I don't really expect them to because they are just someone I buy stuff from not my friend nor my family. |
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12 November 2024, 02:06 AM | #94 | |
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Quote:
Granted this auto SA has direct access to porsche, bmw, audi, vw, ... and exotics outside his direct network. |
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12 November 2024, 02:30 AM | #95 |
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You’re just not VIP. You probably spent a lot, but others spent more.
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12 November 2024, 02:45 AM | #96 |
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Rolex just has too much demand to give attention to anyone IMO. If you are so stinking rich, why wouldn't you just buy one on the grey market anyways? That's what one of the AD's implied to me when I inquired about how people get Panda's. At least he was honest.
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12 November 2024, 02:56 AM | #97 |
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Seems a bit sad & hollow to hope for recognition of life's milestones from basically strangers at a luxury store. I would've thought that's what family and friends are for. If a person seeks fulfillment from buying "things" then that won't end well imho. Sure a Rolex is nice, but again it's just a watch. Regardless, great service always comes down to the individual rather than something mandated, basically taking pride in your job. Good luck.
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12 November 2024, 03:14 AM | #98 | |
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I didn’t know how to put it as eloquently as you did, but this is how I feel about this thread. It also smacks of self-importance. |
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13 November 2024, 08:12 AM | #99 |
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Rolex or the AD?
To Rolex, a VIP is someone named Federer or better. To the AD, who knows? But really, I don’t get spending all that money at the AD just to get preferential service for a Rolex. I’m pretty sure the OP could have spent the GDP of a lesser country and bought grey. Just IMHO
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13 November 2024, 09:41 AM | #100 | |
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So I get why someone would want a watch for a special event 100%. It's the AD having control over who gets what and for what purpose that causes a buyer to explain the situation to the AD. I'm sure everyone would prefer to not share any personal business with a watch sales person if they didn't have to. For me personally, it's been cringy having to kiss ass with an AD to try and get a watch (stopping in every month or two, etc.). But that's where we are at right now.... |
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13 November 2024, 10:06 AM | #101 | |
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I did wonder if the original post was a joke and didn’t take it too seriously tbh but on reflection it’s a little creepy expecting people that want your money to be wishing you all the best for any milestone. |
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13 November 2024, 10:11 AM | #102 |
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I would never expect anyone other than close friends and family to remember any of my own personal milestones. Any if I don't get a nod from them, I probably won't get bent out of shape either. As long as the AD is respectful, and straight with me, that's all I expect from them. Nothing more.
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13 November 2024, 10:18 AM | #103 |
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I'm sorry for the disappointment.
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13 November 2024, 11:00 AM | #104 | |
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I'm sooo looking forward to Rolex getting their additional production going and the market being a bit more normal. Having worked retail, when you can't ensure getting that hot item for the holidays... some people lose their sh--... mind. Can we all agree the AD would surely enjoy the additional sales, fulfill 99% of everyone's desire. They have overhead, staff to pay, the ever-higher power bill, higher insurance rates... it ain't just your 'cost of living' that has been going up. Imagine WoS stock value increase if they could sell every Rolex on their waiting lists. A Rolex For Everyone's Holiday Wishes 2024. PS: Retailers must implement AI to get the most from their customer database. Each morning your salesperson gets a list of bdays, anniversaries, etc, with integrated access to each one's past purchase, want list, etc.
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__________________ ----> TAMPA Meetup In December 2024 <---- https://www.rolexforums.com/showthread.php?p=13450519 Love timepieces and want to become a Watchmaker? Rolex has a sensational school. www.RolexWatchmakingTrainingCenter.com/ Sent from my Etch A Sketch using String Theory. |
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14 November 2024, 04:48 AM | #105 | |
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They can’t all be drug dealers laundering their profits. Unless, of course, they are Grey dealers…. |
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14 November 2024, 06:00 AM | #106 | |
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Go grey when a special date comes
Quote:
Last edited by Lol-x; 30 November 2024 at 06:02 PM.. Reason: profanity |
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14 November 2024, 06:14 AM | #107 |
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According to OP "spend history exceeds a small country’s gross domestic product".
Looking at the country with the lowest GDP (Tuvalu - 0.07 Billion), OP should be a VVVIP at his AD and treated better than family :D |
14 November 2024, 06:16 AM | #108 |
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In my experience it has more to do with individual than the company. They can be using a current CRM package, or a Filofax. I have witnessed as a manager and a consumer the influence a highly motivated individual can have.
Sent from my iPhone using Tapatalk
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14 November 2024, 06:36 AM | #109 | |
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C.R.E.A.M.
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__________________ ----> TAMPA Meetup In December 2024 <---- https://www.rolexforums.com/showthread.php?p=13450519 Love timepieces and want to become a Watchmaker? Rolex has a sensational school. www.RolexWatchmakingTrainingCenter.com/ Sent from my Etch A Sketch using String Theory. |
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14 November 2024, 09:18 AM | #110 |
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Consider a slightly older Rolex from a respected specialist like Eric Wind of Wind Vintage
in Florida. You will have a Rolex that most do not have, in many cases not polished but original...and your AD will be surprised if not shocked and ask: where did you get that that rare Rolex? To which you can honestly reply: not here. |
14 November 2024, 11:51 AM | #111 |
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Vintage is where it’s at, screw new Rolex. All the watches worth owning were made years ago IMHO.
I have a nice Rolex dealer near me that wouldn’t ever try to sell me anything other than a watch I wanted but that is rare, plus I live in a small area. Sent from my iPhone using Tapatalk Pro |
14 November 2024, 11:55 AM | #112 |
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This doesn't bother me because I don't in fact care about the AD.
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14 November 2024, 12:35 PM | #113 |
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I don't like it when anyone calls me on birthday, aniv, holidays etc.. Save me the structured sentiment. I wind up in several inane conversations with people feigning interest in my occasion. yawn
What's the AD going to say? "Happy Anniversary, we still don't have the watch you want, bye!" |
14 November 2024, 01:02 PM | #114 | |
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Quote:
Are you referring to white gold blue dial? Sent from my iPhone using Tapatalk |
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14 November 2024, 01:10 PM | #115 |
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The AD doesn’t care about us
Here’s the email response I received when I recently checked in regarding the status of a desired watch.
“Sorry (Name). No movement on our end. We are simply overwhelmed with requests from customers like yourself.” By the way, no “Best regards, (his name)” at the end. I have trouble with “customers like yourself” … so much for treating people as if they are special. Sent from my iPhone using Tapatalk |
14 November 2024, 01:14 PM | #116 |
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That said, I went to another location of sane AD (near my company HQ) and had the best experience I’ve ever had (just wonderful) and I didn’t even buy anything, but left feeling completely valued with nothing too much for the SA to accommodate.
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14 November 2024, 04:45 PM | #117 |
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Since we're talking about AD's, it kills me when my SA brings out the $15K-$25K necklace/bracelet out when I bring my wife in, expecting me to snap it up when they can't even get me a GMT-II for over 2 years (any model). My wife has a ton of jewerly, and I don't have very many watches.. but if I was granted a nice watch, my wife would be getting something of significance there to "even things out". But if if they think I'm dropping $25K on a necklace or whatever after telling me I'm not worth a watch (by their actions), they're crazy.
I'm taking that $25K to the grey market and getting a black face SS Daytona or adding a few grand and getting a white face 11650! I've seen too many cases where people have spent a lot of money at at an AD and still didn't get anything. |
14 November 2024, 05:00 PM | #118 | |
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Think of all your personal information they have on you and who they sell it to, or what they do with it. Crazy that we part with such valuable data in the hope of obtaining something ‘rare’. We live in the information/data age remember - it’s more valuable than we all realise. Sounds to me the Hermes was the right call, and you need a Cartier for yourself |
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14 November 2024, 06:02 PM | #119 |
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I don't honestly think it matters, maybe your anniversary/birthdays area important to you and that is your right. But honestly, unless I become friends with my AD and I mean friends friends then I do not expect them to call me to congratulate me on anything like that.
The Rolex AD I visit for example will give me a small gift if I stop by close to a holiday, but they won't send me a gift out of the blue. Again, you may think this is necessary and thats cool but I don't see why these surface level interactions have any meaning. I think if they would have gotten you every watch you wanted you would not care about this as much. |
17 November 2024, 01:36 AM | #120 |
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