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roley798 · 11 January 2011, 08:06 PM

hello TRF members. Unfortunately, my first post here has to be a negative one. Before I post the borderline criminal acts achieved by a local AD in san Diego, I would like to inform you that as I am no watch expert, I have a general knowledge of watches, their movements, and Rolex. About seven months ago I purchased my first datejust. Less then a month later I noticed several problems: +8 sec. A day, date change was inconsistent, and the minute hand would not be consistent with the marker, making it difficult to tell the actual time. So I take my watch to the AD in fashion valley.4 weeks later it is returned, but with DEEP scratches on the caseback and bracelet. When confronted, the matchmaker stated that these are normal, and no matter what Rolex can not repair the watch without scratching it. Immediately I informed the store manager, and he quickly apologized, while the matchmaker continued to try to prove his point. After waiting the required 4 weeks, the watch is returned with a new caseback... and new scratches. This time my watch is -1 sec. A day. So after arguing w/ the store manager for several days, he agrees to make an exchange. As I am ready to take the new watch home, he pulls out a contract he made, which has no affiliation w/ Ben bridge, saying that I cannot return the watch and my warranty is void. After refusing to sign this piece of garbage he then offered a refund. After all of this I accept, only to have him change his mind about the refund minutes later saying that I will have to take him to court. At this time he is in possession of my watch, and money. This is by far the worst customer service I have experienced, and wish it upon no one. If you are ever in the SD area, avoid the Ben bridge in fashion valley at all cost!!!

Puffy · 11 January 2011, 08:11 PM

welcome mate

wow what a nasty nasty first experience with the great Rolex brand

"scratches are normal", my arse!! what a load of toss

are you looking at purchasing another Rolex? if so I'd check out some of the sellers on here, eg Tony @ JustRolexes is based in SD and he's a solid dude

GolfPunk · 11 January 2011, 08:11 PM

Quote:

Originally Posted by roley798

hello TRF members. Unfortunately, my first post here has to be a negative one. Before I post the borderline criminal acts achieved by a local AD in san Diego, I would like to inform you that as I am no watch expert, I have a general knowledge of watches, their movements, and Rolex. About seven months ago I purchased my first datejust. Less then a month later I noticed several problems: +8 sec. A day, date change was inconsistent, and the minute hand would not be consistent with the marker, making it difficult to tell the actual time. So I take my watch to the AD in fashion valley.4 weeks later it is returned, but with DEEP scratches on the caseback and bracelet. When confronted, the matchmaker stated that these are normal, and no matter what Rolex can not repair the watch without scratching it. Immediately I informed the store manager, and he quickly apologized, while the matchmaker continued to try to prove his point. After waiting the required 4 weeks, the watch is returned with a new caseback... and new scratches. This time my watch is -1 sec. A day. So after arguing w/ the store manager for several days, he agrees to make an exchange. As I am ready to take the new watch home, he pulls out a contract he made, which has no affiliation w/ Ben bridge, saying that I cannot return the watch and my warranty is void. After refusing to sign this piece of garbage he then offered a refund. After all of this I accept, only to have him change his mind about the refund minutes later saying that I will have to take him to court. At this time he is in possession of my watch, and money. This is by far the worst customer service I have experienced, and wish it upon no one. If you are ever in the SD area, avoid the Ben bridge in fashion valley at all cost!!!

If thats true, its unacceptable and you should contct Rolex directly immediately.

The GMT Master · 11 January 2011, 08:11 PM

Shocking behaviour, sorry you had to go through that. I always prefer to send a watch back to Rolex themselves under warranty, no way should it be coming back with scratches if you're using the right tools.

PhilM · 11 January 2011, 08:15 PM

Dam that's appalling behavior, it's definitelyworth writting a complaint to Rolex

roley798 · 11 January 2011, 08:17 PM

Very true. And I am in the process of contacting Rolex, as the last incident just happened recently. Any additional info/ suggestions as to who I should speak with at Rolex or similar experiences would be greatly appreciated.

bayerische · 11 January 2011, 08:41 PM

Did you pay for the watch with a credit card? If so I would call my Cc company...

So the store has your watch that you have payed for? Would he have given you the watch back? Or did you leave it there?

Aaron Faber email blast anyone?

roley798 · 11 January 2011, 08:43 PM

@ the GMT master, I have reason to believe that their "watchmaker" is the reason my watch was scratched. His demeanor, and the way he was handling other watches would suggest that. I have always heard great things about the way Rolex handles their watches.

Nicko · 11 January 2011, 08:44 PM

Horrible, simply horrible. Are you out the watch and the money? Is he refusing to give either one back to you? Wow, sounds like a BBB and RUSA complaint to me. Welcome to the forum.

The GMT Master · 11 January 2011, 08:45 PM

Quote:

Originally Posted by roley798

@ the GMT master, I have reason to believe that their "watchmaker" is the reason my watch was scratched. His demeanor, and the way he was handling other watches would suggest that. I have always heard great things about the way Rolex handles their watches.

That was the impression I got too, not that it's any consolation! Get in contact with Rolex, and they'll sort it out, they know how to treat their customers right

Nicko · 11 January 2011, 08:45 PM

Quote:

Originally Posted by bayerische

Aaron Faber email blast anyone?

Once we can confirm this, this sounds like a great idea.

roley798 · 11 January 2011, 08:49 PM

@ bayerische, unfortunately I paid cash. He said he would return the watch, only if I signed his contract which stated it would void my warranty, and " certify that there are absolutely no defects with the watch", Which I did not do. So he currently has the full amount I paid and the watch.

bayerische · 11 January 2011, 08:53 PM

Quote:

Originally Posted by Nicko

Once we can confirm this, this sounds like a great idea.

Absolutely,

Nicko · 11 January 2011, 08:55 PM

Quote:

Originally Posted by roley798

@ bayerische, unfortunately I paid cash. He said he would return the watch, only if I signed his contract which stated it would void my warranty, and " certify that there are absolutely no defects with the watch", Which I did not do. So he currently has the full amount I paid and the watch.

What a load of bullcrap. This AD sounds like a first class putz who needs his a$$ beat. So you're saying he has your money and watch?

roley798 · 11 January 2011, 09:15 PM

@ nicko, yes, that's right. To clarify it a bit, he said I can sign the contract and take the watch, or see him in court. I currently do not have the watch or money. And he deserves one more then you could imagine. Please elaborate on this Aaron faber email blast...

roley798 · 11 January 2011, 09:25 PM

@ puffy, I will purchase another Rolex. Not sure if I will buy new or used this time. Thank you for the info, and thank you all for the advice and comments.

bayerische · 11 January 2011, 09:30 PM

Quote:

Originally Posted by roley798

@ bayerische, unfortunately I paid cash. He said he would return the watch, only if I signed his contract which stated it would void my warranty, and " certify that there are absolutely no defects with the watch", Which I did not do. So he currently has the full amount I paid and the watch.

Report it stolen? Could that work?

seand442 · 11 January 2011, 09:32 PM

Call the cops out. If you paid for a good, then you receive that good. Very simple. If he refuses to give you the watch or refund your money, you have a legitimate beef. If it were $5, so what. Several thousand, you bet your arse I'm pulling out all the stops to get my money back and tell Ben Bridge where he can stick his contract.

roley798 · 11 January 2011, 10:02 PM

Contacting sdpd will be my last resort. My only concern with contacting them is that they may not understand that his new contract voids my warranty, and the officer could possibly claim that he is offering me the watch, and buy his b.s. I should have a definite answer and will post the outcome later today. Are there any other authorized dealers that you would recommend? What would be available used in the 6k range here?

Cru Jones · 11 January 2011, 10:36 PM

I am a little confused....The watch was under Rolex warranty and the AD sent it to his own watchmaker? AD's have that option/can take that initiative?

TempoKing · 11 January 2011, 10:36 PM

Did you call BB/HQ with your complain..?

Headquarters Location
PO Box 1908, Seattle, WA 98111-1908, United States
(206)448-8800, (206)448-7456 fax, http://www.benbridge.com

johnbeth · 11 January 2011, 10:43 PM

If the AD has the watch, then please correct me if im wrong, the AD has stolen property in their possession as it does not belong to them. I would call the police and also the credit card company and make the ADs life a living hell!

Toxicant · 11 January 2011, 10:53 PM

I fail to see how a contract with them will void your warranty. The warranty is between Rolex and the buyer.

I'd sign the paper and get the watch and then worry about the toilet paper they had you sign later.

There is no way based on the information you have provided that an AD can void the warranty on a new Rolex watch.

Good luck

roley798 · 11 January 2011, 10:55 PM

@ tempoking, have not contacted bbb or hq yet, it is almost 5am here, but I do plan on contacting both of them. Thank you for the info Provided.

@ cru Jones, the watch maker at Ben bridge claimed to have sent the watch to Rolex, and said that Rolex repaired the watch, but neither him or the store manager could tell me where they sent it. The watch is indeed under warranty.

@johnbeth, I may be wrong here, but I have dealt with many sdpd officers due to my work, and most of them here would tend to buy whatever the store manager is telling them, just because of his position. BTW, this store manager has been very manipulative, and has lied to me, so what would stop him from telling the cop lies? As I would love to see a guy like him loose his job, my main focus is just getting a refund.

roley798 · 11 January 2011, 11:07 PM

@toxicant, thank you for the support. Although the warranty is between the buyer and Rolex, I would have signed a paper that would allow him to not be liable for any wrong doing on his part. Meaning that if the watch stopped the next day, my signature would state that I "certify that it is in perfect working order" and "can not return the watch". Didn't seem like a smart move to me.

Cru Jones · 11 January 2011, 11:16 PM

Quote:

Originally Posted by roley798

@ cru Jones, the watch maker at Ben bridge claimed to have sent the watch to Rolex, and said that Rolex repaired the watch, but neither him or the store manager could tell me where they sent it. The watch is indeed under warranty.

Hmmmm....well, then, where's the paperwork? And, there are a limited number of service centers in the U.S. (Dallas? NYC? Others?), so, if it was sent to an RSC, it shouldn't be hard to track down the info.

Seems like Rolex USA should be notified ASAP. As well as BB HQ.

So strange....

TRW · 11 January 2011, 11:22 PM

Call Rolex USA and Demand that they get Involved.The Same goes with BB Corporate.And every Spare Minute that You have,Picket the Front of the AD with a Sign with Youre Displeasure.Hope it works out for You

Captainz · 11 January 2011, 11:30 PM

TO: THE MANAGER OF THIS AD!!!
YOUR STORE IS A NIGHTMARE,ITS DISGUSTING, AND ITS FRAUDULANT. THIS IS NOT THE FIRST TIME I HAVE HEARD THIS FROM YOUR PARTICULAR STORE, EXPLAIN YOUR ACTIONS AND MORE IMPORTANTLY EXPLAIN THE REASON YOU HAVE THIS SO CALLED ARROGANT INEPT WATCHMAKER""" MONSTER """WORKING ON ROLEXES

I know these guys read the web-boards. This Ben Bridge store needs an attitude and employee change.

Please, from now on, send your watches to ROLEX if they are under warranty. Cut the middle man out. Ben Bridge likes to BS its clients into thinking that their watchmakers are competent.

roley798 · 11 January 2011, 11:31 PM

@ cry jones, do you mean the bogus contract? It was 1 page typed on a piece of computer paper. It had no affiliation with Ben bridge, and he would not offer a copy of it, since I did not sign it. The store manager stated that "I think we sent it to Rolex ny, but I am not sure." And believe me, this whole experience is just as strange for me. But I guarantee Rolex and the bbb will be informed.

tfduff723 · 11 January 2011, 11:34 PM

Quote:

Originally Posted by GolfPunk

If thats true, its unacceptable and you should contct Rolex directly immediately.

Absolutely unnacceptable and I agree you should contact Rolex USA immediately. Over the years I have purchased five Rolex watches from ADs and all of those experiences have been very positive. Everything that AD told you is total garbage.

Oh... and welcome to TRF!

11 January 2011, 08:06 PM	#1
roley798 "TRF" Member Join Date: Nov 2010 Location: CA Posts: 66	A.d. Nightmare! hello TRF members. Unfortunately, my first post here has to be a negative one. Before I post the borderline criminal acts achieved by a local AD in san Diego, I would like to inform you that as I am no watch expert, I have a general knowledge of watches, their movements, and Rolex. About seven months ago I purchased my first datejust. Less then a month later I noticed several problems: +8 sec. A day, date change was inconsistent, and the minute hand would not be consistent with the marker, making it difficult to tell the actual time. So I take my watch to the AD in fashion valley.4 weeks later it is returned, but with DEEP scratches on the caseback and bracelet. When confronted, the matchmaker stated that these are normal, and no matter what Rolex can not repair the watch without scratching it. Immediately I informed the store manager, and he quickly apologized, while the matchmaker continued to try to prove his point. After waiting the required 4 weeks, the watch is returned with a new caseback... and new scratches. This time my watch is -1 sec. A day. So after arguing w/ the store manager for several days, he agrees to make an exchange. As I am ready to take the new watch home, he pulls out a contract he made, which has no affiliation w/ Ben bridge, saying that I cannot return the watch and my warranty is void. After refusing to sign this piece of garbage he then offered a refund. After all of this I accept, only to have him change his mind about the refund minutes later saying that I will have to take him to court. At this time he is in possession of my watch, and money. This is by far the worst customer service I have experienced, and wish it upon no one. If you are ever in the SD area, avoid the Ben bridge in fashion valley at all cost!!!

11 January 2011, 08:11 PM	#2
Puffy "TRF" Member Join Date: Oct 2009 Location: Here and there Posts: 12,485	welcome mate wow what a nasty nasty first experience with the great Rolex brand "scratches are normal", my arse!! what a load of toss are you looking at purchasing another Rolex? if so I'd check out some of the sellers on here, eg Tony @ JustRolexes is based in SD and he's a solid dude __________________ Fine Quality is Long Remembered After the Pain of Spending Money is Forgotten

11 January 2011, 08:41 PM	#7
bayerische "TRF" Member Join Date: Nov 2009 Real Name: Andreas Location: Margaritaville Watch: Smurf Posts: 19,879	Did you pay for the watch with a credit card? If so I would call my Cc company... So the store has your watch that you have payed for? Would he have given you the watch back? Or did you leave it there? Aaron Faber email blast anyone? __________________ Yeah, well, you know, that's just, like, your opinion, man.

11 January 2011, 09:32 PM	#18
seand442 "TRF" Member Join Date: Apr 2007 Location: Earth Watch: 116610 Posts: 3,455	Call the cops out. If you paid for a good, then you receive that good. Very simple. If he refuses to give you the watch or refund your money, you have a legitimate beef. If it were $5, so what. Several thousand, you bet your arse I'm pulling out all the stops to get my money back and tell Ben Bridge where he can stick his contract. __________________ NEVER ARGUE WITH AN IDIOT. FIRST THEY WILL DRAG YOU DOWN TO THEIR LEVEL. THEN, THEY WILL BEAT YOU WITH EXPERIENCE.

11 January 2011, 10:53 PM	#23
Toxicant "TRF" Member Join Date: Mar 2008 Real Name: Ron Location: Maine, USA Posts: 370	I fail to see how a contract with them will void your warranty. The warranty is between Rolex and the buyer. I'd sign the paper and get the watch and then worry about the toilet paper they had you sign later. There is no way based on the information you have provided that an AD can void the warranty on a new Rolex watch. Good luck __________________ Time is precious, regulate it with class.

11 January 2011, 08:11 PM	#4
The GMT Master "TRF" Member Join Date: Jul 2008 Real Name: Chris Location: England Posts: 8,149	Shocking behaviour, sorry you had to go through that. I always prefer to send a watch back to Rolex themselves under warranty, no way should it be coming back with scratches if you're using the right tools.

11 January 2011, 08:15 PM	#5
PhilM "TRF" Member Join Date: Nov 2007 Real Name: Phil Location: London Watch: Sea-Dweller Posts: 1,765	Dam that's appalling behavior, it's definitelyworth writting a complaint to Rolex

11 January 2011, 08:17 PM	#6
roley798 "TRF" Member Join Date: Nov 2010 Location: CA Posts: 66	Very true. And I am in the process of contacting Rolex, as the last incident just happened recently. Any additional info/ suggestions as to who I should speak with at Rolex or similar experiences would be greatly appreciated.

11 January 2011, 08:43 PM	#8
roley798 "TRF" Member Join Date: Nov 2010 Location: CA Posts: 66	@ the GMT master, I have reason to believe that their "watchmaker" is the reason my watch was scratched. His demeanor, and the way he was handling other watches would suggest that. I have always heard great things about the way Rolex handles their watches.

11 January 2011, 08:44 PM	#9
Nicko Banned Join Date: Aug 2009 Location: Not here anymore Posts: 4,787	Horrible, simply horrible. Are you out the watch and the money? Is he refusing to give either one back to you? Wow, sounds like a BBB and RUSA complaint to me. Welcome to the forum.

11 January 2011, 08:49 PM	#12
roley798 "TRF" Member Join Date: Nov 2010 Location: CA Posts: 66	@ bayerische, unfortunately I paid cash. He said he would return the watch, only if I signed his contract which stated it would void my warranty, and " certify that there are absolutely no defects with the watch", Which I did not do. So he currently has the full amount I paid and the watch.

11 January 2011, 09:15 PM	#15
roley798 "TRF" Member Join Date: Nov 2010 Location: CA Posts: 66	@ nicko, yes, that's right. To clarify it a bit, he said I can sign the contract and take the watch, or see him in court. I currently do not have the watch or money. And he deserves one more then you could imagine. Please elaborate on this Aaron faber email blast...

11 January 2011, 09:25 PM	#16
roley798 "TRF" Member Join Date: Nov 2010 Location: CA Posts: 66	@ puffy, I will purchase another Rolex. Not sure if I will buy new or used this time. Thank you for the info, and thank you all for the advice and comments.

11 January 2011, 10:02 PM	#19
roley798 "TRF" Member Join Date: Nov 2010 Location: CA Posts: 66	Contacting sdpd will be my last resort. My only concern with contacting them is that they may not understand that his new contract voids my warranty, and the officer could possibly claim that he is offering me the watch, and buy his b.s. I should have a definite answer and will post the outcome later today. Are there any other authorized dealers that you would recommend? What would be available used in the 6k range here?

11 January 2011, 10:36 PM	#20
Cru Jones 2024 ROLEX DATEJUST41 Pledge Member Join Date: Mar 2010 Location: Paris, France Posts: 34,583	I am a little confused....The watch was under Rolex warranty and the AD sent it to his own watchmaker? AD's have that option/can take that initiative?

11 January 2011, 10:36 PM	#21
TempoKing Banned Join Date: Jan 2008 Real Name: Anastasios Location: Athens Greece Watch: Rolex GMT 1675 Posts: 8,497	Did you call BB/HQ with your complain..? Headquarters Location PO Box 1908, Seattle, WA 98111-1908, United States (206)448-8800, (206)448-7456 fax, http://www.benbridge.com

11 January 2011, 10:43 PM	#22
johnbeth "TRF" Member Join Date: Jul 2010 Real Name: John Location: Australia Watch: Depends on mood. Posts: 9,536	If the AD has the watch, then please correct me if im wrong, the AD has stolen property in their possession as it does not belong to them. I would call the police and also the credit card company and make the ADs life a living hell!

11 January 2011, 10:55 PM	#24
roley798 "TRF" Member Join Date: Nov 2010 Location: CA Posts: 66	@ tempoking, have not contacted bbb or hq yet, it is almost 5am here, but I do plan on contacting both of them. Thank you for the info Provided. @ cru Jones, the watch maker at Ben bridge claimed to have sent the watch to Rolex, and said that Rolex repaired the watch, but neither him or the store manager could tell me where they sent it. The watch is indeed under warranty. @johnbeth, I may be wrong here, but I have dealt with many sdpd officers due to my work, and most of them here would tend to buy whatever the store manager is telling them, just because of his position. BTW, this store manager has been very manipulative, and has lied to me, so what would stop him from telling the cop lies? As I would love to see a guy like him loose his job, my main focus is just getting a refund.

11 January 2011, 11:07 PM	#25
roley798 "TRF" Member Join Date: Nov 2010 Location: CA Posts: 66	@toxicant, thank you for the support. Although the warranty is between the buyer and Rolex, I would have signed a paper that would allow him to not be liable for any wrong doing on his part. Meaning that if the watch stopped the next day, my signature would state that I "certify that it is in perfect working order" and "can not return the watch". Didn't seem like a smart move to me.

11 January 2011, 11:22 PM	#27
TRW Banned Join Date: Apr 2010 Real Name: Tim Location: tennessee Watch: 16623 YM Posts: 3,630	Call Rolex USA and Demand that they get Involved.The Same goes with BB Corporate.And every Spare Minute that You have,Picket the Front of the AD with a Sign with Youre Displeasure.Hope it works out for You

11 January 2011, 11:30 PM	#28
Captainz "TRF" Member Join Date: Mar 2010 Real Name: Aldo Location: Left Coast Watch: All of them Posts: 879	TO: THE MANAGER OF THIS AD!!! YOUR STORE IS A NIGHTMARE,ITS DISGUSTING, AND ITS FRAUDULANT. THIS IS NOT THE FIRST TIME I HAVE HEARD THIS FROM YOUR PARTICULAR STORE, EXPLAIN YOUR ACTIONS AND MORE IMPORTANTLY EXPLAIN THE REASON YOU HAVE THIS SO CALLED ARROGANT INEPT WATCHMAKER""" MONSTER """WORKING ON ROLEXES I know these guys read the web-boards. This Ben Bridge store needs an attitude and employee change. Please, from now on, send your watches to ROLEX if they are under warranty. Cut the middle man out. Ben Bridge likes to BS its clients into thinking that their watchmakers are competent. __________________ "The Rolex Sickness is Great, when your support group is TRF!" -CZ

11 January 2011, 11:31 PM	#29
roley798 "TRF" Member Join Date: Nov 2010 Location: CA Posts: 66	@ cry jones, do you mean the bogus contract? It was 1 page typed on a piece of computer paper. It had no affiliation with Ben bridge, and he would not offer a copy of it, since I did not sign it. The store manager stated that "I think we sent it to Rolex ny, but I am not sure." And believe me, this whole experience is just as strange for me. But I guarantee Rolex and the bbb will be informed.

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