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CPTAHAB · 19 November 2011, 10:30 AM

I have had my GMT Master II approximately 1.5 months and now it doesnt work!!!!
It wont keep a wind - at first I thought I wasnt winding it correct - and every AM it was stopped...I would wind and all good..
Then it wouldnt "start up" after I began winding, etc...I am soooo pissed...
- I bought brand new from an authorized Rolex dealer...

With that said, how to I use my warranty? Do I go to a local Rolex dealer? How long does it take for a turn around???

Thanks all!

sleddog · 19 November 2011, 10:32 AM

If there is a problem, take it back to the AD you purchased it from, and they should make it right!!!!

How many turns of the crown are you doing when winding?

CPTAHAB · 19 November 2011, 10:34 AM

Thanks - I live in Tampa - bought in the Caymans - will my local authorized dealer help?
I wind up as normal - I had a Submariner previously...thanks, I am just soooo pissed!

yannis · 19 November 2011, 10:37 AM

Sorry to hear about your troubles but an RSC should fix this for you since you are still covered by the warranty.

CPTAHAB · 19 November 2011, 10:39 AM

Thanks man! :)

sleddog · 19 November 2011, 10:41 AM

Quote:

Originally Posted by CPTAHAB

Thanks - I live in Tampa - bought in the Caymans - will my local authorized dealer help?
I wind up as normal - I had a Submariner previously...thanks, I am just soooo pissed!

Yes they will!

CPTAHAB · 19 November 2011, 10:45 AM

Thanks - curious - whats the general turn around time for repairs? Again, I am in Tampa,FL - not sure where they "ship it" to...

sleddog · 19 November 2011, 10:47 AM

New York or Dallas are the only two Rolex service centers in the USA that your watch would be sent to from your AD.
Turn around time I can't help you with sorry. Maybe another member with a recent service will chime in with a time frame!

Rikki · 19 November 2011, 11:34 PM

Call Rolex Dallas at 1-214-871-0500 ask for service dept. tell them your problem they will probably ship you a box or tell you how to ship because it is a warranty issue they will probably get right on it and should be 2 to 3 weeks best I can do Rikki ARRRGH

CPTAHAB · 21 November 2011, 09:54 AM

Thanks Rikki

CPTAHAB · 25 November 2011, 12:57 PM

Ok. GMT has been shipped from my local AD. They said to expect 3 week turn around. Sucks!!!!!

CPTAHAB · 26 November 2011, 11:14 AM

Miss my GMT. Confirmed it's at Rolex.

oneillba · 27 November 2011, 01:17 PM

Absence makes the heart grow fonder.

Lol-x · 27 November 2011, 10:55 PM

I'm sorry to hear about your plight

This is definitely not typical, the problem with your new watch that is.................

Please keep up posted on how you go and how things turn out for you.

Lol-x · 27 November 2011, 10:55 PM

I'm sorry to hear about your plight

This is definitely not typical, the problem with your new watch that is.................

Please keep up posted on how you go and how things turn out for you.

Elementa · 27 November 2011, 11:13 PM

I'd be interested to hear the nature of the issue. Can you post their findings (when you have them)?

CPTAHAB · 1 December 2011, 11:05 AM

Will do!

DCgator · 1 December 2011, 02:04 PM

It will all work out.

CPTAHAB · 31 December 2011, 11:11 PM

Sorry for the late report back. Watch is back and all is well! Simply needed an adjustment and lubrication. :)

SWIMPRUF · 1 January 2012, 12:31 AM

Good to hear.

19 November 2011, 10:30 AM	#1
CPTAHAB "TRF" Member Join Date: Nov 2011 Location: Tampa, FL Posts: 26	Maddddd!!!! I have had my GMT Master II approximately 1.5 months and now it doesnt work!!!! It wont keep a wind - at first I thought I wasnt winding it correct - and every AM it was stopped...I would wind and all good.. Then it wouldnt "start up" after I began winding, etc...I am soooo pissed... - I bought brand new from an authorized Rolex dealer... With that said, how to I use my warranty? Do I go to a local Rolex dealer? How long does it take for a turn around??? Thanks all!

19 November 2011, 10:32 AM	#2
sleddog TRF Moderator & 2024 DATE-JUST41 Patron Join Date: Jul 2007 Real Name: Rob Location: Nearby. Posts: 24,909	If there is a problem, take it back to the AD you purchased it from, and they should make it right!!!! How many turns of the crown are you doing when winding? __________________ He who wears a Rolex is always on time, even when late!! TRF's "After Dark" Bar & Nightclub Patron-Founding Member..

19 November 2011, 10:37 AM	#4
yannis "TRF" Member Join Date: Nov 2008 Real Name: Yannis Location: Europe Watch: maniac Posts: 9,070	Sorry to hear about your troubles but an RSC should fix this for you since you are still covered by the warranty. __________________ Rolex Submariner 116610LV \| Tudor 79220N DSSD MEMBERS - OWNERS CLUB

19 November 2011, 10:47 AM	#8
sleddog TRF Moderator & 2024 DATE-JUST41 Patron Join Date: Jul 2007 Real Name: Rob Location: Nearby. Posts: 24,909	New York or Dallas are the only two Rolex service centers in the USA that your watch would be sent to from your AD. Turn around time I can't help you with sorry. Maybe another member with a recent service will chime in with a time frame! __________________ He who wears a Rolex is always on time, even when late!! TRF's "After Dark" Bar & Nightclub Patron-Founding Member..

19 November 2011, 11:34 PM	#9
Rikki TechXpert Join Date: Jun 2009 Real Name: Rik Dietel Location: Seminole Fla Watch: 5512 s/s Sub Posts: 1,818	Call Rolex Dallas at 1-214-871-0500 ask for service dept. tell them your problem they will probably ship you a box or tell you how to ship because it is a warranty issue they will probably get right on it and should be 2 to 3 weeks best I can do Rikki ARRRGH __________________ Century 21 Certified watchmaker Omega Service Provider Trained Omega OWME Certified. Rolex Parts Account Holder.

19 November 2011, 10:34 AM	#3
CPTAHAB "TRF" Member Join Date: Nov 2011 Location: Tampa, FL Posts: 26	Thanks - I live in Tampa - bought in the Caymans - will my local authorized dealer help? I wind up as normal - I had a Submariner previously...thanks, I am just soooo pissed!

19 November 2011, 10:39 AM	#5
CPTAHAB "TRF" Member Join Date: Nov 2011 Location: Tampa, FL Posts: 26	Thanks man! :)

19 November 2011, 10:45 AM	#7
CPTAHAB "TRF" Member Join Date: Nov 2011 Location: Tampa, FL Posts: 26	Thanks - curious - whats the general turn around time for repairs? Again, I am in Tampa,FL - not sure where they "ship it" to...

21 November 2011, 09:54 AM	#10
CPTAHAB "TRF" Member Join Date: Nov 2011 Location: Tampa, FL Posts: 26	Thanks Rikki

25 November 2011, 12:57 PM	#11
CPTAHAB "TRF" Member Join Date: Nov 2011 Location: Tampa, FL Posts: 26	Ok. GMT has been shipped from my local AD. They said to expect 3 week turn around. Sucks!!!!!

26 November 2011, 11:14 AM	#12
CPTAHAB "TRF" Member Join Date: Nov 2011 Location: Tampa, FL Posts: 26	Miss my GMT. Confirmed it's at Rolex.

27 November 2011, 01:17 PM	#13
oneillba "TRF" Member Join Date: Apr 2008 Real Name: Brian Location: Hamilton, MI USA Watch: My beloved TT DJ Posts: 3,831	Absence makes the heart grow fonder. __________________ My Trusty TT DJ

27 November 2011, 10:55 PM	#14
Lol-x Facilitator Join Date: Nov 2005 Real Name: Steve Location: Omnipresent Posts: 33,287	I'm sorry to hear about your plight This is definitely not typical, the problem with your new watch that is................. Please keep up posted on how you go and how things turn out for you. __________________ *Most folks are about as happy as they make up their minds to be.* ~Abraham Lincoln Nothing compares to the simple pleasure of a bike ride. ~John F. Kennedy ROLEXploitation - yeah I'm a victim

27 November 2011, 11:13 PM	#16
Elementa "TRF" Member Join Date: Nov 2011 Location: Here and there Watch: Panerai, Rolex Posts: 289	I'd be interested to hear the nature of the issue. Can you post their findings (when you have them)?

1 December 2011, 11:05 AM	#17
CPTAHAB "TRF" Member Join Date: Nov 2011 Location: Tampa, FL Posts: 26	Will do!

1 December 2011, 02:04 PM	#18
DCgator "TRF" Member Join Date: Jul 2010 Location: PNW Watch: DS,BLNR,SubLV,DJ2 Posts: 8,123	It will all work out.

31 December 2011, 11:11 PM	#19
CPTAHAB "TRF" Member Join Date: Nov 2011 Location: Tampa, FL Posts: 26	Sorry for the late report back. Watch is back and all is well! Simply needed an adjustment and lubrication. :)

1 January 2012, 12:31 AM	#20
SWIMPRUF "TRF" Member Join Date: Mar 2011 Location: * Posts: 2,323	Good to hear. __________________ Member# 52,675 Est. 3/2011

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