The Rolex Forums   The Rolex Watch

ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX


Go Back   Rolex Forums - Rolex Watch Forum > Other (non-Rolex) Watch Topics > Panerai Discussion Forum

Reply
 
Thread Tools Display Modes
Old 4 July 2014, 07:19 PM   #1
jojosnr
"TRF" Member
 
Join Date: Jul 2012
Location: Timbuktu
Posts: 251
Quick Strap Release Button popped out ....

from my 352. Anyone else experienced this ?

Sent it in thru the boutique. the watch is less than 6 months old.
jojosnr is offline   Reply With Quote
Old 4 July 2014, 07:24 PM   #2
Cru Jones
2020 HARRODS SGE Pledge Member
 
Cru Jones's Avatar
 
Join Date: Mar 2010
Location: Paris, France
Posts: 29,653
sorry to hear! hope it's resolved quickly. i would assume that's covered by the warranty. please report back whether they had to replace the entire case.
Cru Jones is online now   Reply With Quote
Old 5 July 2014, 12:27 PM   #3
jojosnr
"TRF" Member
 
Join Date: Jul 2012
Location: Timbuktu
Posts: 251
just got a note from boutique that it's under warranty and takes 2 weeks to repair. did not mention anything about case replacement. will update when I get the watch back.
jojosnr is offline   Reply With Quote
Old 5 July 2014, 01:56 PM   #4
Auto16610
"TRF" Member
 
Auto16610's Avatar
 
Join Date: Apr 2010
Real Name: Scott
Location: Santa Cruz, CA
Watch: BB58
Posts: 874
Yikes!

Did it happen all by itself or during a strap change? How often do you change straps?
Auto16610 is offline   Reply With Quote
Old 5 July 2014, 03:17 PM   #5
mborkow
"TRF" Member
 
Join Date: Oct 2007
Location: san francisco
Watch: gmt2c pam372
Posts: 843
If you get that watch back in just two weeks that would be the fastest turnaround time I've ever heard of from Panerai
mborkow is offline   Reply With Quote
Old 5 July 2014, 09:13 PM   #6
Travelller
2020 Pledge Member
 
Travelller's Avatar
 
Join Date: Jul 2012
Location: VIE
Watch: my sig. ;)
Posts: 2,620
@OP, sorry to hear it. Better that than the poor guy who's "button" jammed in the closed position (and he didn't even have a strap mounted...). They had to replace his case and (despite being under warranty) even "suggested" he pay for it...

Quote:
Originally Posted by mborkow View Post
If you get that watch back in just two weeks that would be the fastest turnaround time I've ever heard of from Panerai
Agreed! Perhaps the button's "tab" (for lack of a better word) broke off and so they just have to pop a new one in... ? That would be a quick fix, making two weeks a definite possibility...

__________________
Traveller - Genève * Melbourne * Miami * Wien
Omega 357250 SM300 ST
Panerai 111 217 233
Rolex 16600 126600
Seiko SBGA125 SBDX001 SLA017 SLA025 SLA033
Tudor 5B GMT
Travelller is offline   Reply With Quote
Old 6 July 2014, 12:03 AM   #7
jojosnr
"TRF" Member
 
Join Date: Jul 2012
Location: Timbuktu
Posts: 251
Yes, during strap change. Not very often, as I only use the bracelet and an Asso.

Quote:
Originally Posted by Auto16610 View Post
Did it happen all by itself or during a strap change? How often do you change straps?
jojosnr is offline   Reply With Quote
Old 6 July 2014, 01:46 AM   #8
kilyung
"TRF" Member
 
kilyung's Avatar
 
Join Date: Jul 2009
Location: Cave
Watch: Sundial
Posts: 33,542
I still don't know what I like better, the convenience of the quick release or simplicity of a screw.
kilyung is offline   Reply With Quote
Old 7 July 2014, 05:44 AM   #9
B. Doggy
"TRF" Member
 
B. Doggy's Avatar
 
Join Date: Aug 2008
Real Name: Bryan
Location: Oregon
Posts: 7,404
Quote:
Originally Posted by kilyung View Post
I still don't know what I like better, the convenience of the quick release or simplicity of a screw.

I've gone rounds on this as well. In the end, the simplicity of the screw won out. If I'm not mistaken, if/when the quick change mechanism goes bad, you're looking at a case replacement.
B. Doggy is offline   Reply With Quote
Old 20 July 2014, 12:14 AM   #10
jojosnr
"TRF" Member
 
Join Date: Jul 2012
Location: Timbuktu
Posts: 251
Just received a note that my 352 is ready for collection tomorrow. Looking forward to it and will update on the outcome again. No charge and in less than the 3 weeks lead time quoted.
jojosnr is offline   Reply With Quote
Old 20 July 2014, 05:56 AM   #11
Mystro
2020 Pledge Member
 
Mystro's Avatar
 
Join Date: Dec 2009
Location: Central Pa.
Posts: 8,477
I change straps "ALOT". I adore the quick release system. It seems like a much more secure way to attach a strap, especially with tubes in the straps. I think the Panerai total system (qrs, tubes, screw on buckle) is way ahead of the old way. Spring bars can fail and screws can loosen.
It makes my other more conventional systems seem slow and cumbersome. I would rather have the "QRS" serviced every 10 years if needed than go back to screws or spring bars.
Mystro is offline   Reply With Quote
Old 20 July 2014, 07:06 AM   #12
Cru Jones
2020 HARRODS SGE Pledge Member
 
Cru Jones's Avatar
 
Join Date: Mar 2010
Location: Paris, France
Posts: 29,653
Quote:
Originally Posted by Mystro View Post
I change straps "ALOT". I adore the quick release system. It seems like a much more secure way to attach a strap, especially with tubes in the straps. I think the Panerai total system (qrs, tubes, screw on buckle) is way ahead of the old way. Spring bars can fail and screws can loosen.
It makes my other more conventional systems seem slow and cumbersome. I would rather have the "QRS" serviced every 10 years if needed than go back to screws or spring bars.

There's a lot to like about the quick release, but, the "service" of which you speak is almost always a case replacement, which is $€$€$€....
Cru Jones is online now   Reply With Quote
Old 20 July 2014, 07:31 AM   #13
Mystro
2020 Pledge Member
 
Mystro's Avatar
 
Join Date: Dec 2009
Location: Central Pa.
Posts: 8,477
I doubt it will ever need any service. Its a pretty simple system so failure shouldn't be worth worrying about.




Quote:
Originally Posted by Cru Jones View Post
There's a lot to like about the quick release, but, the "service" of which you speak is almost always a case replacement, which is $€$€$€....
Mystro is offline   Reply With Quote
Old 20 July 2014, 02:33 PM   #14
jojosnr
"TRF" Member
 
Join Date: Jul 2012
Location: Timbuktu
Posts: 251
Just got my 352 back. Yes, the local guys could do the repair, and i am very happy with the guys at the boutique who helped with the handling. Spurred me to buy a rubber strap and was surprised that it comes in brown tone. Match my tobacco dial perfectly.
jojosnr is offline   Reply With Quote
Old 20 July 2014, 02:36 PM   #15
jojosnr
"TRF" Member
 
Join Date: Jul 2012
Location: Timbuktu
Posts: 251
That said, i am now a bit worried on the reliability of the whole quick strap change system.
jojosnr is offline   Reply With Quote
Old 20 July 2014, 05:13 PM   #16
Cru Jones
2020 HARRODS SGE Pledge Member
 
Cru Jones's Avatar
 
Join Date: Mar 2010
Location: Paris, France
Posts: 29,653
Glad it worked out!

If you could post some pix of the 352 on brown rubber, that would be cool. Thanks.
Cru Jones is online now   Reply With Quote
Old 20 July 2014, 06:27 PM   #17
jojosnr
"TRF" Member
 
Join Date: Jul 2012
Location: Timbuktu
Posts: 251
ha ha.... looks like I spoke too soon. brought it home, try to change into the new rubber and guess what...... it popped out again. ������������������

haizzzzzzzzzz.......... guess the pix has to wait.
jojosnr is offline   Reply With Quote
Old 27 July 2014, 02:27 AM   #18
jhcam8
"TRF" Member
 
jhcam8's Avatar
 
Join Date: May 2011
Real Name: Jim
Location: SE MI, USA
Watch: Sub C
Posts: 2,071
Weird - I've changed many a strap with no probs, as have many.
jhcam8 is offline   Reply With Quote
Old 27 July 2014, 03:08 AM   #19
MrJ320
"TRF" Member
 
MrJ320's Avatar
 
Join Date: Jun 2010
Real Name: James
Location: Toronto
Watch: IG: @j.project
Posts: 2,194
Quote:
Originally Posted by jojosnr View Post
ha ha.... looks like I spoke too soon. brought it home, try to change into the new rubber and guess what...... it popped out again. ������������������

haizzzzzzzzzz.......... guess the pix has to wait.
Sorry to hear, hopefully they get it right and fix it properly this time around. I love the quick change system and never had issues, but I have seen a few posts of the button popping out over the years, so seems to be a pretty rare occurrence.

Hope you get your watch back soon!
MrJ320 is offline   Reply With Quote
Old 27 July 2014, 04:10 AM   #20
AngryApe
"TRF" Member
 
AngryApe's Avatar
 
Join Date: May 2014
Real Name: Beau Wilson
Location: Buford, GA
Posts: 81
Very cool that they could handle it locally. I'm still a fan of the tiny screwdriver change system but quick change is appealing.
AngryApe is offline   Reply With Quote
Old 29 July 2014, 05:33 AM   #21
stockae92
"TRF" Member
 
stockae92's Avatar
 
Join Date: Oct 2009
Location: Socal
Posts: 4,010
sorry to hear that, i hope they will get it fixed the second time around.

i heard about similar story and they ended up with a new case. :(

i am sticking to my luminor case with screws ...
__________________
135
├┼┼╕
246 R
stockae92 is offline   Reply With Quote
Old 29 July 2014, 12:24 PM   #22
jojosnr
"TRF" Member
 
Join Date: Jul 2012
Location: Timbuktu
Posts: 251
Its going back to the motherland, and will take about 6 months.




Quote:
Originally Posted by jojosnr View Post
ha ha.... looks like I spoke too soon. brought it home, try to change into the new rubber and guess what...... it popped out again. ������������������

haizzzzzzzzzz.......... guess the pix has to wait.
jojosnr is offline   Reply With Quote
Old 29 July 2014, 01:06 PM   #23
mborkow
"TRF" Member
 
Join Date: Oct 2007
Location: san francisco
Watch: gmt2c pam372
Posts: 843
WTF...they should give you a new case and call it a day: terrible customer service.
mborkow is offline   Reply With Quote
Old 30 July 2014, 11:45 PM   #24
Rachdanon
"TRF" Member
 
Rachdanon's Avatar
 
Join Date: Mar 2012
Location: Singapore
Posts: 266
^going back to motherland for popping back in or change of case?
Rachdanon is offline   Reply With Quote
Old 30 July 2014, 11:53 PM   #25
Cru Jones
2020 HARRODS SGE Pledge Member
 
Cru Jones's Avatar
 
Join Date: Mar 2010
Location: Paris, France
Posts: 29,653
Quote:
Originally Posted by Rachdanon View Post
^going back to motherland for popping back in or change of case?

x2.....considering the only fix is supposed to be a case replacement (which doesn't take long), it would be interesting to know what will take 6 months....
Cru Jones is online now   Reply With Quote
Old 31 July 2014, 12:51 PM   #26
mborkow
"TRF" Member
 
Join Date: Oct 2007
Location: san francisco
Watch: gmt2c pam372
Posts: 843
I'm cynical by nature but this sounds to me like the beginning of a stall tactic which will be followed by a phony excuse for why they won't warranty this repair.
mborkow is offline   Reply With Quote
Old 31 July 2014, 03:33 PM   #27
jojosnr
"TRF" Member
 
Join Date: Jul 2012
Location: Timbuktu
Posts: 251
As of now, I am not sure how they will do the repair. i hav heard of case replacement and/or just pop back in. I hope they will replace the case with a refined design, or else I worry the problem will come back again.


Quote:
Originally Posted by Rachdanon View Post
^going back to motherland for popping back in or change of case?
jojosnr is offline   Reply With Quote
Old 31 July 2014, 03:37 PM   #28
jojosnr
"TRF" Member
 
Join Date: Jul 2012
Location: Timbuktu
Posts: 251
So far, the watch is under warranty. I have not been told otherwise. I have also asked if my warranty will be extended after I get the watch back in six months time.

This really sucks big time, and I hope the guys at OP monitors this thread and do the right thing not just for me, but also for others with similar problems.


Quote:
Originally Posted by mborkow View Post
I'm cynical by nature but this sounds to me like the beginning of a stall tactic which will be followed by a phony excuse for why they won't warranty this repair.
jojosnr is offline   Reply With Quote
Old 1 August 2014, 08:25 AM   #29
mborkow
"TRF" Member
 
Join Date: Oct 2007
Location: san francisco
Watch: gmt2c pam372
Posts: 843
The thing that would make me nervous in your shoes (and again, I'm cynical) is that Panerai comes back and says they won't cover this repair because it was the result of abuse/misuse rather than defect. I hope I am wrong and that my fears are misplaced. I'm already at a point where I have reservations about further PAM purchases (as much as I love my 372) because of QC and CS. If this repair is not honored it would confirm the worst, IMO.
mborkow is offline   Reply With Quote
Old 1 August 2014, 11:21 AM   #30
jojosnr
"TRF" Member
 
Join Date: Jul 2012
Location: Timbuktu
Posts: 251
I hear you, and I hope it would not come to that.

Quote:
Originally Posted by mborkow View Post
The thing that would make me nervous in your shoes (and again, I'm cynical) is that Panerai comes back and says they won't cover this repair because it was the result of abuse/misuse rather than defect. I hope I am wrong and that my fears are misplaced. I'm already at a point where I have reservations about further PAM purchases (as much as I love my 372) because of QC and CS. If this repair is not honored it would confirm the worst, IMO.
jojosnr is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


*Banners Of The Month*
This space is provided to horological resources.





Copyright ©2004-2020, The Rolex Forums. All Rights Reserved.

ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX

Rolex is a registered trademark of ROLEX USA. The Rolex Forums is not affiliated with ROLEX USA in any way.