Witnessed an AD Blowing a Sale

[3130by1213]

Originally Posted by stockae92

without the photoo of the potential customer, its hard for me to say ... :D LOL

No.

[droptopman]

FUMBLE....odd scenario. Wonder what the salesperson was thinking. Were they guessing that the customer was transgender or just an extremely poor choice of words.

[Wesley Crusher]

Was the salesperson a native English speaker? If not, I can see this being an honest mistake.

[GSDLover]

I Don't believe this story.

[s14roller]

Maybe meant to say unisex...

[watchmework]

That's unfortunate if it's true.

[Lordofrolex]

I wouldn't have said either. If she picked up a YM2 and put it on i would of smiled and said it looks great. What a weird choice of words and a comment that didnt even need to be said. If the customer likes it than let the customer do what they want.

[faldoc]

Originally Posted by pillboy

i just threw my 36mm datejust away.

😂😂😂

[danbrew]

There are plenty of morons out there... here are four simple words that would have closed the sale...

"Wow. That looks great."

Thank you, thank you, I'll be here all week.

As an aside, I was in a new (to me) AD today. There were three or four smoken' hot beautiful sales women in the place, ranging from late twenties to their fifties. And a barely 20-something sales dude. Who comes over to the fifty-something middle aged guy wearing a Rolex to show him the watches? The sales dude.

That's an organization that doesn't understand the first thing about making a personal connection with their customers.

[CGarza9655]

Originally Posted by danbrew

There are plenty of morons out there... here are four simple words that would have closed the sale...

"Wow. That looks great."

Thank you, thank you, I'll be here all week.

As an aside, I was in a new (to me) AD today. There were three or four smoken' hot beautiful sales women in the place, ranging from large twenties to their fifties. And a barely 20-something sales dude. Who comes over to the fifty-something middle aged guy wearing a Rolex to show him the watches? The sales dude.

That's an organization that doesn't understand the first thing about making a personal connection with their customers.

Maybe people are less prone to stereotype so broadly and often incorrectly in modern society as opposed to back in the good ol' days you may remember. Not every man is going to prefer to be helped by a woman. I tend to avoid it personally because I can relate more easily and often develop excellent rapport with most salesman, being a salesman myself.

[Hairdude1]

Originally Posted by Dave-B

What a bizarre thing to say.

agree

[danbrew]

Originally Posted by CGarza9655

Maybe people are less prone to stereotype so broadly and often incorrectly in modern society as opposed to back in the good ol' days you may remember. Not every man is going to prefer to be helped by a woman. I tend to avoid it personally because I can relate more easily and often develop excellent rapport with most salesman, being a salesman myself.

The good old days, lol. That made me feel old. Lol. Good sales people do stereotype - not in the negative sense, and never anywhere but in their own mind, as the story in this thread illustrates. My point is that sales people always need to mentally size up their opportunities and make smart decisions that lead to a sale.

I'm sure that sales dude would have done super well (I'm being gracious) with some dude his own age, someone more modern and closer too his age. Yet there is a reason most ADs are staffed with beautiful women. Imho, of course.

Ultimately it cost 'em a sale. And while I don't have to be pandered to and feel the need for an obsequious sales rep, I do need to be sold. Also a lifelong sales professional.

[tig00s1783]

Wow that sucks

[Old Geezer]

I'd wager the salesperson doesn't even know what transgender means. I can't imagine any sales conversation context that would invoke using the term. Clearly the shopper took it as an insult.

[LuminousMaximus]

WEll, Hi there... I'm sorry are you packing...?

[actionkwj]

Originally Posted by danbrew

There are plenty of morons out there... here are four simple words that would have closed the sale...

"Wow. That looks great."

Thank you, thank you, I'll be here all week.

As an aside, I was in a new (to me) AD today. There were three or four smoken' hot beautiful sales women in the place, ranging from late twenties to their fifties. And a barely 20-something sales dude. Who comes over to the fifty-something middle aged guy wearing a Rolex to show him the watches? The sales dude.

That's an organization that doesn't understand the first thing about making a personal connection with their customers.

So. True!


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[Langnam]

Originally Posted by Danny83

Man Bristol put the whisky down

Lol. So true...


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[amh]

Nothing surprises me any more, therefore the story could totally be true. (See recent internal Google expose')

[BristolCavendish]

Perhaps the key is avoiding the use of certain descriptive adjectives that can either be misinterpreted or misconstrued.

Had he said, "It's a very popular [minus the adjective] style" he might have still had a prospective customer.

[BIGTEX]

Originally Posted by pillboy

I just threw my 36mm DateJust away.

[Seanken]

Nobody who understands selling would say that. How can any AD have someone on staff and unsupervised with no class?

[jschmidtdmd]

Originally Posted by BristolCavendish

Stopped by the local AD to pick-up a couple of spare watch pins and there was a young woman perusing 36mm Datejusts. As she was trying one on, the salesperson said, "It's a very popular transgender style." She immediately removed the watch and left the store leaving the sales rep somewhat dumbfounded.

What he could have said was, "It's a very popular unisex style." as his lack of proper wording ended-up costing him a potential sale.

wow- someone really "blew" it. I don't get it.

[jstan9]

Originally Posted by timeseek

It should not have mattered if the martians preferred that style. Sales should have just smiled, said it looks nice, or offered other choices if the Customer was unsure of that particular style. Why Sales labeled the watch is baffling. Any issue, regardless of the issue, will always have people that will support it, and those that are against it. Why knowingly isolate 1/2 of the purchase base. It makes no sense.

You hit this one on the head -- you're exactly right! I'm sure the salesperson learned a valuable lesson.

[ELITEVIDEOGAMES]

Bristol If you had a reality TV show I would watch it.

[Old Expat Beast]

You seem to have a thing about transgender people. A few months back we removed a thread you started about children and Transgender toilets, then sometime after that you posted this comment in another thread: https://www.rolexforums.com/showpost...4&postcount=17

This latest AD encounter, like many of your tales, seems highly unlikely to me.

[Joearch]

Originally Posted by teamkitty

I think the customer's response was more unfortunate than the seller's choice of words.

Could not agree more. Come on folks we are living in 2017.

[BristolCavendish]

Originally Posted by Old Expat Beast

You seem to have a thing about transgender people. A few months back we removed a thread you started about children and Transgender toilets, then sometime after that you posted this comment in another thread: https://www.rolexforums.com/showpost...4&postcount=17

This latest AD encounter, like many of your tales, seems highly unlikely to me.

I recall that particular deleted OP. It was about having to accompany my young daughter to a public restroom that was non-gender specific (as per the new laws) and she questioned me about an individual using the facilities.

That and the link you provided were just commentaries relating to the changing social climate. As far as transgender folks are concerned, I have no issue with them. To each his/her own.

On the other hand, some people attach a stigma to certain things which might explain why this particular customer was offended. Nowadays, many contemporary issues and scenarios come with built-in sensitivities all their own and it's getting harder to speak more freely on certain ones.

Which is OK with me. Maybe someday it will lead to a politer world.

[Smarties]

Wrong choice of word!

......Probably a rookie!

[Star Ferry]

Originally Posted by Syed117

Unless he had really had no idea what transgender means. Which I guess is possible.

Didn't someone once say that only two things are infinite: the universe and human stupidity

But this being a BC thread, I still don't believe this story

[Boaters]

That is to funny