Annoyed with AD

[ROBERT1183]

That's definitely a poor way to conduct business. It still baffles me that Rolex in the long term sees all this as a good business plan to carry your brand for the next 20yrs plus. The actual enthusiasts that want your product are rudely turned away and told no you cant have it. Yet every grey has every popular model and multiples at that. Leading you to explore and purchase other brands. I understand wanting it to be exclusive but is it really. I can just go grey and get whatever for a premium.

[DC116710LN]

Awful. I'm surprised they haven't lost their license.

[samuel019]

Wow. I'd be soooooo pi**ed but at the same time coming from an A D with that reputation cant be to surprising I guess.

As far as what I'd do? As many have stated find another with a great S A and start a relationship. Get there cell if you can etc etc and start building a friendship.

That sounds like a lot to do just to be able to spend thousands of dollars but that is the Rolex way/world today.

[dannyp]

Originally Posted by rusty-schackelford

If anyone has any recommendation for a good AD in chicagoland ( I am in the burbs) let me know. There is a new one opening in my town in the fall. I am thinking about trying to be the first person in line like on black friday lol but my luck they would open the store with 0 inventory on day one.

First, I'd call the manager, particularly if you would be happy with the Sub. That said, I've found some of the SAs at their Old Orchard location to be friendly and helpful (one even offered to make order on an OP, but a 34). One younger guy, in particular (blanking on his name, but he wears a gorgeous mid-80s GMT TT).

Razny, both downtown and Highland Park, is at least friendly in its rejections. Last time I called to see what was in stock downtown, the SA basically said "nothing here now, but c'mon in, fill out a contact form and we'll see what we can get you" (keep in mind, I mentioned OP34/36 in non-lacquer dials).

My initial try, though, would be Tourneau boutique on Michigan Ave. They actually called me with an Explorer I (no purchase history, just a couple inquiries) back in May. Have seen some on here post semi-difficult-to-get pieces they bought there on here w/o history as well.

[jaySL350]

Originally Posted by inadeje

Seems like a strange AD practice to me.

Oh yeah,,,,
Very peculiar,,,,,

[NiJaRo1225]

Originally Posted by Pinchy

That's completely hilarious. I would not have pushed back at all and simply came in.

Lol, this.

It would have been very interesting to hear what happened if/when the AD realized the OP wasn’t the client they thought when he came in to pick up the sub.


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[dnpina]

But you requested the OP. You didn't request a sub.


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[WantBlue15202]

Originally Posted by Moondoggy

Be grateful you "got the call" that is the AD experience.

[ROBERT1183]

Originally Posted by dnpina

But you requested the OP. You didn't request a sub.


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But he also didnt request the DJ they were trying to push on him.

[ks58]

I would go in and chat with the manager and SA to clear it up and discuss.

[ROBERT1183]

Originally Posted by dnpina

But you requested the OP. You didn't request a sub.


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But he also didnt request the DJ they were trying to push on him.

[JacksonRain]

Sorry for your experience!

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[RJRJRJ]

When she called back, she didn't say your name (or somebody else's name)?

[whiskyrolex]

Personally I would speak to the manager as well emphasizing what a poor customer experience that is and maybe even leave them a few negative reviews online.
You might become the squeaky wheel...

[enjoythemusic]

OP, have you thought about moving to Texas or Florida? Just asking because, well... you know.

[Flintstone]

Call the AD back and ask for an appointment to come in to purchase 50 grand of diamonds and jewels. Then pause briefly and say, “I’m sorry. I meant to call another jeweler.”

[Vipes]

Originally Posted by Flintstone

Call the AD back and ask for an appointment to come in to purchase 50 grand of diamonds and jewels. Then pause briefly and say, “I’m sorry. I meant to call another jeweler.”

[JSolution]

Originally Posted by Flintstone

Call the AD back and ask for an appointment to come in to purchase 50 grand of diamonds and jewels. Then pause briefly and say, “I’m sorry. I meant to call another jeweler.”

[Xerxes77]

Tricky lady

[Bigkev999]

Two calls in one day you should be honoured !

[donas]

Well, I guess you learned your lesson. Why would you question getting the Sub, just go slap your money down and run. I'm thinking you are never getting the watch you desire from that AD, unless it's by a mistaken call, look elsewhere.

[rusty-schackelford]

LOL I am trying to take the high road but its hard

[dannyp]

Could also Try the Milwaukee dealers? Have heard very positive things about both…

[TheVTCGuy]

Originally Posted by Flintstone

Call the AD back and ask for an appointment to come in to purchase 50 grand of diamonds and jewels. Then pause briefly and say, “I’m sorry. I meant to call another jeweler.”

[train-time]

Reminds me of the Seinfeld Soup Nazi episode, Next!