Recent Rolliworks reviews?

[Porsche91101]

Does Rolliwork sharpen over polished crown logo on bracelet clasp?

[TimeLord2]

I did nave my TT oval link bracelet refurbished by Rolliworks. Lost about an inch in length. I kept most of the gold links which could have been replaced at like $20 each but decided to only replace those that were really worn. Quite a few still have notches in them as you can see in the second pic.

[thenewrick]

Looks good. I really like the rootbeer. I can't seem to find one that I like. I'm probably too picky.

[East of Eden]

Originally Posted by csaltphoto

Rolliworks doesn't have a Rolex parts account

I think they do

[wilsonpepper]

If you actually search the history of comments on this blog, Rolliworks has jad its share of problems. Ask me how I know.

I paid about $1600 bucks for 18238 bracelet job, but it came back looking like it did before I sent it. My bracelet looks like the before and after photos in this thread, EXECPT "after looks the same as before". This was about 3 years ago.

Quite a few complaints in the forum.

Girlfriend sent her bracelet in including the end links, but came back without them.

Pulling teeth to get satisfaction.

[TimeKeepsOnTicking]

Sent my DJI Oyster bracelet to Rolliworks for polishing about two months ago and it came back a few weeks later looking good as new - very pleased!

[joeinc119]

I came to this forum a few months ago specifically looking for reviews of Michael Young and Rolliworks and thought that I would share my experience.

After reading the reviews I originally decided on sending the watch to Michael Young in China to save some money but the watch was returned to me after being in USPS limbo for 2 weeks due to issues with the customs declaration. To make a long story short I would have had to re-ship and declare a lower value to get it through. I wasn't willing to do that because of potential issues with any insurance claim if the watch gets lost. The watch has major sentimental value to me as it was my fathers watch, given to me as a graduation gift almost 40 years ago. I'm sure he would have done a great job but I have no personal experience.

I then contacted Rolliworks and ,after a few emails, shipped the watch to them.
They contacted me after inspecting the watch and gave me an estimate. The bracelet was badly stretched and the entire watch was improperly polished. I also wanted them swap the crystal, dial and bezel to return it to "retail" condition.

They noted that the winding crown, hands and clasp front were badly worn and offered to replace them with original for a fair price so I agreed.

I received the watch back from them yesterday and I can honestly say that they did an awesome job. The watch looks and feels as new as a 50 year watch can. If anyone wants to see before/after pics, msg me.

[threechecks]

Adding a quick take after sending in a 76 DJ for a full tour (service, jubilee bracelet stretch, the works).

Yes, the comms from Mike and crew can be frustrating.
Yes, they are busy.
And yes, sometimes there's an issue.

If you're expecting (or require) a modern customer service experience with proactive updates and detailed explanations, Rolliworks might not be the right fit for you. Heck, I'm still not sure if it's right for me

But in the end, Mike and team did excellent work, and when there was an issue, they took complete responsibility and made it right. The bracelet fits like-new, and so far as I can tell, they helped me avoid some potentially significant issues with the movement.

Would I choose skill, craft, and integrity over better communication? Every day of the week. Do I wish you could get both? Of course. But like old cars, reliable mechanics are hard to find and most have their quirks ... it's the quality of the work that matters in the end. We love these watches (sometimes irrationally) and as long as you have patience, Mike and team know their shit like few else.

[Newbie2277]

Couple of years ago I purchased a 16013 on a leather strap and decided that I wanted to source an original jubilee for it. Rolliworks found one and I could not be happier. Bracelet arrived looking brand new.

[East of Eden]

Originally Posted by joeinc119

I came to this forum a few months ago specifically looking for reviews of Michael Young and Rolliworks and thought that I would share my experience.

After reading the reviews I originally decided on sending the watch to Michael Young in China to save some money but the watch was returned to me after being in USPS limbo for 2 weeks due to issues with the customs declaration. To make a long story short I would have had to re-ship and declare a lower value to get it through. I wasn't willing to do that because of potential issues with any insurance claim if the watch gets lost. The watch has major sentimental value to me as it was my fathers watch, given to me as a graduation gift almost 40 years ago. I'm sure he would have done a great job but I have no personal experience.

I then contacted Rolliworks and ,after a few emails, shipped the watch to them.
They contacted me after inspecting the watch and gave me an estimate. The bracelet was badly stretched and the entire watch was improperly polished. I also wanted them swap the crystal, dial and bezel to return it to "retail" condition.

They noted that the winding crown, hands and clasp front were badly worn and offered to replace them with original for a fair price so I agreed.

I received the watch back from them yesterday and I can honestly say that they did an awesome job. The watch looks and feels as new as a 50 year watch can. If anyone wants to see before/after pics, msg me.

No reason to send a watch with sentimental value overseas. I have heard MY outsources work to Vietnam, which could explain the long turnaround time.

My one experience with Rolliworks was a good one.

[ronricks]

Originally Posted by East of Eden

I think they do

They don’t. A crystal that costs $130 from an RSC is over $400 from Rolliworks. For serving I’d definitely use an RSC.

[East of Eden]

Originally Posted by ronricks

They don’t. A crystal that costs $130 from an RSC is over $400 from Rolliworks. For serving I’d definitely use an RSC.

We disagree, they do have a parts account, and when they quoted me a price for a crystal it was way less that $400. Nobody is perfect, but I’ve read of many more problems with RSC than I ever have with Rollieworks.

[ronricks]

Originally Posted by East of Eden

We disagree, they do have a parts account, and when they quoted me a price for a crystal it was way less that $400. Nobody is perfect, but I’ve read of many more problems with RSC than I ever have with Rollieworks.

They do not have a Rolex parts account. They might have a cache of spare parts like most independents do but they do not have a parts account from Rolex.

[Dendi]

I have used Rolliworks one time. As much as I would have liked to leave great feedback for the work I had done, I cannot. I recently posted about the work I had done. You can see the before and after pics if you see my recent post. You can judge for yourself. Most who saw the work, felt it was poor. Again, I wish I could have recommended them and I was hoping they could have been my go to place for any repairs, etc., but sadly that's not the case anymore.

[ROlesorusLEX]

Originally Posted by Dendi

I have used Rolliworks one time. As much as I would have liked to leave great feedback for the work I had done, I cannot. I recently posted about the work I had done. You can see the before and after pics if you see my recent post. You can judge for yourself. Most who saw the work, felt it was poor. Again, I wish I could have recommended them and I was hoping they could have been my go to place for any repairs, etc., but sadly that's not the case anymore.

Similar experience with my father's DateJust, both servicing the movement, replacing the Plexi crystal, and repairing the bracelet. Just not overly high quality work.

I'm starting to wonder if they are so popular, they have a time crunch and are just moving watches through as quick as they can.

Have you received a resolution on your submariner yet?

Sent from my CPH2583 using Tapatalk

[Dendi]

Originally Posted by ROlesorusLEX

Similar experience with my father's DateJust, both servicing the movement, replacing the Plexi crystal, and repairing the bracelet. Just not overly high quality work.

I'm starting to wonder if they are so popular, they have a time crunch and are just moving watches through as quick as they can.

Have you received a resolution on your submariner yet?

Sent from my CPH2583 using Tapatalk

It's possible that they have a ton of work and some jobs are rushed. I don't know. I did email Rolliworks about the issue I had with the work. I was told it could fixed but that it would require 3 hours of additional laser welding at cost per hour(I think like $150/hr). The other option , offered was to return it to the way it looked prior to having work done. So one option , I will have to pay more to have it the way I requested when I originally sent my watch to them and the other is to return the watch to it's previous state. I didn't think either option was fair.

[Sublovin]

Originally Posted by espanol

Why is that? I’ve had Rolex watches serviced through RSC USA and Dubai over the last 15 years with absolutely no problems. In fact, I’ve had nothing but positive experiences both with vintage and modern. I’d only trust RSC in some cases.

I agree with this. Kinda funny how people just sheepishly follow along with notions about RSC being bad. I have no problem with independent watchmakers, but people really are silly sometimes

[espanol]

Originally Posted by Sublovin

I agree with this. Kinda funny how people just sheepishly follow along with notions about RSC being bad. I have no problem with independent watchmakers, but people really are silly sometimes

Totally agree. The sheepish behavior spans so many aspects of this 'hobby.' I consider myself to be heavily interested in quite a few hobbies, but have found the echo chamber in watch collecting is the loudest, by far.

[East of Eden]

Originally Posted by Dendi

I have used Rolliworks one time. As much as I would have liked to leave great feedback for the work I had done, I cannot. I recently posted about the work I had done. You can see the before and after pics if you see my recent post. You can judge for yourself. Most who saw the work, felt it was poor. Again, I wish I could have recommended them and I was hoping they could have been my go to place for any repairs, etc., but sadly that's not the case anymore.

I don’t doubt your experience, I’m just saying I’ve heard of many more issues with RSC work, including badly scratched watches. Rolliworks has a better batting average for less money.

[East of Eden]

Originally Posted by ronricks

They do not have a Rolex parts account. They might have a cache of spare parts like most independents do but they do not have a parts account from Rolex.

I’m not sure that is the case, when I asked about a new 14060 crystal they said the ones they’re now getting in from Rolex are AR coated.

[csaltphoto]

Originally Posted by East of Eden

I’m not sure that is the case, when I asked about a new 14060 crystal they said the ones they’re now getting in from Rolex are AR coated.

I've had several positive interactions with them when they were in the bay area and a lot less busy and available to chat at their place of business. Which was incredibly professional I might add. When I asked about the Rolex Parts Account issue what I was told (at that time/5 years ago) was that they did not have a parts account but had numerous sources for genuine Rolex parts. So this is where things get tricky since some Rolex parts are entirely made in house and some are outsourced. So you might find yourself paying the usual for some parts but a lot more for other parts. And yet you might find yourself paying a lot less for machining a custom part that might no longer be in stock at Rolex.

[East of Eden]

Originally Posted by csaltphoto

I've had several positive interactions with them when they were in the bay area and a lot less busy and available to chat at their place of business. Which was incredibly professional I might add. When I asked about the Rolex Parts Account issue what I was told (at that time/5 years ago) was that they did not have a parts account but had numerous sources for genuine Rolex parts. So this is where things get tricky since some Rolex parts are entirely made in house and some are outsourced. So you might find yourself paying the usual for some parts but a lot more for other parts. And yet you might find yourself paying a lot less for machining a custom part that might no longer be in stock at Rolex.

Yes, I also was as their Bay Area location, I’m sure they are much busier in Miami, I recently moved to South Florida and was blown away by the number of Rolexes you see here

You certainly pay less for a standard service with Rolliworks