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28 April 2012, 09:45 AM | #31 | |
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I'm sure Patek's service costs as a percentage of original retail are low in comparison to other brands. If it costs 2k to service a 50K annual calendar is that more expensive than spending $500 to service an 8K watch?
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28 April 2012, 04:44 PM | #32 |
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Impressive!
Five weeks is an impressive turnaround.
Does anyone else have experiences similar to this to add? My only experience had been a warranty issue on a simple calendar which took 3 months for the first trip and a further two trips after that before it was sorted.
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13 January 2020, 03:19 AM | #33 | |
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13 January 2020, 06:56 AM | #34 |
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My 5170 was handed in for service in June of last year.
Still not back. |
13 January 2020, 07:27 AM | #35 |
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My 5726/1a got stuck in between months. Went in for service under warranty (this was ~6 years ago), and got it back in ~8 weeks.
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13 January 2020, 07:35 AM | #36 |
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I m not worry too much on the movement rather on the WR.
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13 January 2020, 10:06 AM | #37 |
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I would say seven years on the outside. I service sooner if the rate regulation gets of by more than say five seconds per day. I have have numerous Rolexes in for service over the years and each one, coincidently, was at seven years. My Calatrava took eighteen weeks for a COA at Henri Stern returned in about six weeks ago. My daughter’s Rolex last service was six weeks at RWSC in Dallas.
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13 January 2020, 02:45 PM | #38 |
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13 January 2020, 06:47 PM | #39 |
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13 January 2020, 08:20 PM | #40 |
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14 January 2020, 01:00 AM | #41 |
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Just think about this. Patek is really not a manufacture of fine timepieces, as they really only make 50-60k per year. I believe they have turned into a watch repair company. If they have produced 1M watches and just 10% go in for service every year, that's 100,000 watches in for service, twice the number they manufacture. If the recommenced service interval of 5 years is standard, then that number doubles to 200,000 watches per year.
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14 January 2020, 01:16 AM | #42 |
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My 1.5 year old 5164a just stopped a couple of weeks ago and brought it to my AD to be sent to NYC. I was told 3-6 months. This being my first PP issue, I was very disappointed, especially since it would be a warranty repair. AP in my experience would have this turned around in 6 weeks.
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14 January 2020, 01:26 AM | #43 | |
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I don't think Thierry has fully grasped this. |
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14 January 2020, 02:04 AM | #44 | |
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I think it is utterly shameful to sell a very expensive luxury item on the premise of "fine craftsmanship" and "perfection," to then have a warranty item take 3-6 months to repair....shameful. And before someone take issue with "perfection" recall that their "brand" is essentially the best made, most complicated works of mechanical art that take months to manufacture and assemble. The worm is turning for all luxury brands, and they need to take notice. Ferrari is an example. |
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14 January 2020, 02:12 AM | #45 |
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I had two watches go back while under warranty. A 5980 which was handled by H. Stern in NYC and a 5905 which had to go back to Geneva. Both took three months approximately. Not exactly a quick turnaround but what I was expecting.
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14 January 2020, 02:19 AM | #46 |
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I plan on 5 year intervals. With Rolex I don't service until it needs it, which was 15 years on my old datejust.
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14 January 2020, 02:22 AM | #47 |
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Curious...what percentage of your Patek watches needed warranty work?
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14 January 2020, 02:23 AM | #48 |
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I have used Henry Stern in NY for two pre-owned pieces - a 5070R and a 5124J. Both came back a week or two faster than predicted, but prediction was 4+ months for 5070 and 3+ months for 5124 (one of Patek's simplest movements). In comparison my limited experience with AP brought a 15400 back within a month, and ALS, including laser refinishing of the cases, was 1-2 months at the boutique for a couple pieces and under 3 months for shipping to Germany and back (for the RL PLM, a fairly complicated movement).
Clearly service time is still an issue for PP compared to their peers. |
14 January 2020, 02:30 AM | #49 |
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Two of the fourteen I’ve owned. The 5905 had a pusher that was loose and I was worried it would fall off. Not a major issue. But the 5980 was bad, the chrono wouldn’t reset and then the chrono second hand just started spinning backwards! They fixed it but I never felt good about the watch after that and sold it.
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14 January 2020, 03:32 AM | #50 | |
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14 January 2020, 03:35 AM | #51 | |
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14 January 2020, 03:40 AM | #52 | |
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14 January 2020, 03:41 AM | #53 | |
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Yup, just stopped completely. I wear it maybe 1-2 times a week, likely less. No sports with it, running, etc. My AD was looking for dings, marks, etc all over the watch. He couldn't believe this just happened. But it did. Absolutely no reason for it, curious what PP comes back with. Sent from my iPhone using Tapatalk Pro |
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14 January 2020, 03:57 AM | #54 | |
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I sent my RO to AP’s service center. Took three months. I saw that Oklahoma State watch making school is no more. One less avenue to find qualified watchmakers. Sent from my iPad using Tapatalk Pro |
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14 January 2020, 04:20 AM | #55 |
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I think Patek service times are absolutely ridiculous.. It's probably faster to sell the current watch when it's time for a service and buy the same one again incl waitlist.
The last watch I had serviced was a rolex 16520 zenith daytona in HK and I got it back in 10 days. |
14 January 2020, 04:45 AM | #56 | |
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14 January 2020, 08:08 AM | #57 |
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I've had no issues so far. Patek Germany is a 5 min bicycle ride from where I live. Much closer than my AD who is 100+ miles away. As a result I drop off and pick up stuff in person at Patek. Standard service on a 3998P Calatrava took closer to 6 weeks than 6 months and the cost was in line with what is published on the Patek website. They do normal work locally rather than shipping stuff to Geneva and I found them forthcoming and helpful on other matters as well.
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15 January 2020, 03:40 PM | #58 | |
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15 January 2020, 03:42 PM | #59 | |
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Personally I think that the SWISS ETA and rolex movement are strong. I believe the rolex is stronger durability compare to patek. anyone agree? |
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15 January 2020, 06:59 PM | #60 |
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I far from a expert, but owning an aquanaut and subs my entire life I would say they are equal in everyday activities. Maybe a slight edge Rolex for extreme activities. But I prefer my Patak for the detail put into making the case and movement !
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