Patek Repair/Servicing

[dchang81]

I guess the thing that threw me off was having a long patek purchase hx but being surprised that they aren't exactly speedy with service.

[CrazyMD]

Originally Posted by dchang81

I guess the thing that threw me off was having a long patek purchase hx but being surprised that they aren't exactly speedy with service.

In my book Service is different than having a new defective watch that you’ve owned for 3 months and then it’s gone for 6-12 months.

[mayank1280]

Originally Posted by CrazyMD

Patek called me this afternoon. Very positive phone call and I’m much more happy after the discussion.

Did they called from Geneva?


Sent from my iPhone using Tapatalk

[doctoryellow]

Originally Posted by codecow

Service is the Achilles heel of the industry really. I had a 324 with the sticking date and that was a fast turnaround, maybe 2 months at most although they scratched my case.

Same exact thing happened to me. Did they fix the scratches or anything? I’m still waiting to hear back about it

[GGGMT]

Originally Posted by CrazyMD

Patek called me this afternoon. Very positive phone call and I’m much more happy after the discussion.

What’d they say to excuse the lame / non response to date? New piece coming?


Sent from my iPhone using Tapatalk

[Kliminator]

Originally Posted by CrazyMD

Patek called me this afternoon. Very positive phone call and I’m much more happy after the discussion.

Curious to hear what they said to make things right

[1William]

Please tell us about the conversation.

[llngoc]

Originally Posted by CrazyMD

Hope so. Imagine it comes back scratched or something 🤣 For what it’s worth my Rolex service experience has been really good. The best has been RM and AP.

My late mother’s quartz RO took $840 and 3 months for a battery change.

Not sure if they need to manufacture the battery… And the watch was not even polished since my mother only worn it a couple of times when she was still alive. We wanted to have it checked out and serviced as a momento of her. But other than a battery change, no other work was done. Surprised it took so long and so expensive.