Do ADs want to service your Rolex?

[Harry-57]

Originally Posted by Meyrin

Or, as in the case of my AD who has Rolex trained and certified watch makers, they will offer in-house servicing

Same here.

My AD will send it to RSC or do it in house to the same standard with the same warranty. Customers' choice. I am given to understand it's lucrative.

For a watch less than 5 years old still under original warranty, they can work on it up to a point, then it goes to RSC. I've had two Rolex failures under warranty. One was fixed by my AD, the other was looked at by my AD then sent to RSC.

[Ravager135]

My AD services Rolex watches in house. They have a certified technician and he did a fantastic job on my Explorer II. They have said outright if a watch has an issue they cannot handle they will send to Rolex for more complex repairs. Simple services or simple part replacements (which they did for my father's Submariner Date when it stopped functioning) they do in house.

[Oystersteel92]

My AD has hired a watchmaker but won't be joining the CPO program until they finish their remodel which includes his workshop.