Water in My brand new submariner

[Andad]

I will wait for Rolex to evaluate the problem before I make any judgement.

[Muzz]

Originally Posted by t. Ferguson

let them know you want a new watch or you will file a dispute with your credit card company. Many manufacturing defects don't necessarily cause a lot of major damage and are easy to repair (malfunctioning date wheel, dial defects, etc.), but a failure like this on a brand new watch is catastrophic and a replacement is warranted.

In my opinion it's time for the ad and rolex usa to step up.

Yes, please keep us posted.

100%!!!

[TudorBeast]

I'd be really impressed if it's still running within CSOC standards...

Sorry to hear about this though. Hopefully Rolex will make things right and give you a replacement!

[Georg]

Demand a return. Maybe one of the attorneys can chime in here with your rights, but your transaction was with the AD. Therefore, I would pressure them. Don't worry about Rolex USA inc, that's the AD's problem on how to square it up.

Tell the AD: you want a refund. Brand new luxury item, it's already gone on too long. If they do the return immediately, then you'll consider buying another new watch there. If they don't human-up, you'll dispute the credit card charge etc.

Don't forget, you can also name & shame the AD.

[Vishy26]

AD should not be out of equation here. If you think AD's response is not satisfactory escalation should be Rolex. "I called rolex HQ in NY and they told me basically that it is up to the AD". Rolex saying that is very average to say the least. Might need to call them up again and let them know you will file this with consumer affairs.

[vette boy 52]

I am so sorry to hear about your trouble, I would not be very happy myself. I believe I would demand a new watch. Good luck on getting it settled to your satisfaction.

[PanosI]

A new Rolex is on the way. Nothing less.

[nickb732]

Wow that is awful..

[travisb]

Sorry to hear. Disappointing for sure. Anything less than a new watch would be unacceptable for me.
Good luck.

[mikkemus23]

Originally Posted by travisb

Sorry to hear. Disappointing for sure. Anything less than a new watch would be unacceptable for me.
Good luck.

Well said!

best wishes

[crowncollection]

New watch in this case end of story IMHO


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[lipjin]

A diver than doesn't dive. Who would have thought.

[padi56]

Originally Posted by directioneng

I will wait for Rolex to evaluate the problem before I make any judgement.

Exactly when you consider the vast amount of Rolex watches made each year the amount of problems are a very very very small amount.Sure it should not happen but its just a watch made out of many parts.And like most man made machines afraid some machines go wrong and that's what the warranty is for.

[padi56]

Originally Posted by jimmyh

It's NOT a blurry photo. The water made it look like it is. Also, see the magnifying glass full of little bubbles. I'm so mad.

Well first the cyclops is just stuck on the the crystal surface so any water droplets must be under the crystal or cyclops glue has a gap for water to get in.Now condensation will quite normally occur when any warm/hot watch is suddenly exposed to a cold environment i.e. if you enter cold water then shortly after warm/hot water or visa verso. In normal circumstances this will appear as a very fine mist and should disappear in minutes/hour or so when the watch warms up. This can be quite normal as the air trapped inside your watch after say a service will have a small amount of water vapour as its just like normal humidity in the atmosphere, if it disappears quickly all is well. Now if the misting appears as clearly definable droplets of water and does not clear quickly when warm, then it signifies that water has entered the case.And this will NOT evaporate of its own accord and will need to be removed then afraid its off to the RSC as soon as possible.Now to all members if this happens and you do suspect water has entered the case then put the stopped watch in a bag of dry rice grains off to RSC ASAP.

[viper9669]

Sorry to hear about that, hope it gets sorted out soon.

[Racerdj]

Sorry for you bad luck. I hope for a good ending.

[Jake B]

Originally Posted by directioneng

I will wait for Rolex to evaluate the problem before I make any judgement.

Indeed...I mean no offence to the OP but the reality is that Rolex must determine whether there is evidence of the watch being opened and re-closed buy the user resulting in damage to the gasket.

[KINGROLESAR]

What is the location and name of the AD?

[Jack T]

Originally Posted by richard371

I would demand a new watch. No repairs.

Agreed, that or a full refund and start all over. Good luck.

[Wangensten]

Thats bad:(
Good luck

[amaninspired]

I would wait and see what response you received from the A.D. If you're chasing them and they still have not responded fully, I would make them aware of this thread. If they still do not respond fully at that point, I would name and shame them here and on any other watch forum you can. The way they have dealt with this so far has been utterly unacceptable. You deserve much better. The other option for escalation, as other people have observed, is your credit card company, presuming that you paid by credit card, which most people would. I hope this resolves and that you receive a brand-new green Sub! It's a beautiful watch.

[Cc1966]

A rare occurrence with a new Rolex....replacement is a must. Legal action against the AD (since they are making the call) is in the cards. Good luck mate.

[cop414]

So sorry to hear this. A mechanical watch is just that... a machine. Machines fail, a brand new car comes off the lot and the engine seizes, extremely rare but it can happen. That being said, I'd say that a brand new watch or a full refund from the AD is in order, nothing else would suffice in my opinion.
My first step would be to file a dispute with my CC company, this can be dropped at any time I would assume once you're satisfied. I'm not sure of the time frame that you have to do this and wouldn't want you to get stung because the AD is taking it's time on this, I'd file the dispute right now, today. I'd let the AD know and demand a refund, just my .02.
Don't be angry at Rolex as a whole, as we all know machines break. How that failure is handled by the company is where they sink or swim in peoples minds.
I can't imagine that during the QC process at Rolex that there is not a pressure test done?
OP please keep us informed and welcome to TRF, sorry to hear that it was something like this that brought you here...

[AK797]

So... it wasn't safe.

Seriously tho you are very unlucky as no brand can be 100% QC free and I too would demand a new watch.

[Colin M]

Rolex do the right thing simply replace the watch with a brand new right out the box like for like and for a good will gesture a full free service as and when its required, Rolex its called looking after your customers.

[Johny]

Originally Posted by newsboy

I've got to agree here. New watch or money back. I'd never be fully happy with the water damaged watch

this.

[gwozhog]

Nice watch.

[Casey VP-26]

No Question. New Watch or Refund.

[mikebreezy3000]

Originally Posted by T. Ferguson

Let them know you want a new watch or you will file a dispute with your credit card company. Many manufacturing defects don't necessarily cause a lot of major damage and are easy to repair (malfunctioning date wheel, dial defects, etc.), but a failure like this on a brand new watch is catastrophic and a replacement is warranted.

In my opinion it's time for the AD AND Rolex USA to step up.

Yes, please keep us posted.

^^What he said^^

[mjclark32]

Keep us updated