Dress code when purchasing a Rolex

[Lol-x]

Nice GMT Bwag

First and only Rolex might just be the first of many Enjoy!

[johnnybravo1210]

Lets put it this way. Today I walked into my local ad in some ragedy khaki shorts and flip flops and they treat me like I am their only customer everytime I go in there. Then on the other hand I have been in business casual sporting a TT YM and have been treated like I couldnt even buy a Timex. So needless to say I have bought two Rolexes from my local AD and just wrote bad replies for those other shops

[Letsgodiving]

People wear a Tux to their AD?

[Incurable]

Leopard print thong and cowboy boots...

[mdx77]

Originally Posted by Incurable

Leopard print thong and cowboy boots...

Oh......so you've seen Paul......









Sorry I stole your pic Dan.....Paul...well....you know......

[Incurable]

I forgot to mention the bald cap and 70's vintage tinted aviator glasses...

[funlab]

i don't even give a thought as to what i'm wearing when i get a watch. 99% of the time it's done with a phone call anyway.

if someone needs to see a suit on me in order to establish my credibility with them, they've got a problem.

i've shocked a few salespeople by walking in to look at a watch in some cargo shorts, chaco's and a t-shirt. they take a watch out of the case for me and lay it on the rolex mat. i take off my daytona or whatever i happen to be wearing and lay it next to whatever i'm trying on. usually the look i get is "confused" because the watch and the customer don't seem to be consistent. oh well!

[Hamilton Carvalho]

Some places you do have to be well dressed if you want to be treated with respect. Wempe, Saks 5th Avenue and Tiffany is one of those places. I don't have bad stories to tell myself since I'm always dressed in a suit, but I have friends who told me horrible stories. A friend of mine told me that he felt so humiliated the way he was treated at Wempe that he felt like crying. I felt so upset that I went to Wempe myself and made them waiste their time with me for almost 1 hour.

Originally Posted by Rolex_07

I'm just curious with the relationship with how people dress, and the customer service that you recieve in return.

Please note: Rolex is OUTSTANDING, EXCELLENT, and goes way above the call of duty as far as customer service goes.

However, have you ever noticed that if you're wearing a suit/tux, you are treated better than if you walk in with just a tee shirt and jeans?

Without getting too personal here, what type of outfit do you wear when going to an AD? And how were you treated?

[Felly Jr.]

Originally Posted by Hamilton Carvalho

A friend of mine told me that he felt so humiliated the way he was treated at Wempe that he felt like crying.

I would have really enjoyed going in there and ROASTING the person that treated him that way. (see avatar)

I have an ultra low tolerance for bad customer service!

[BiG JeEzY]

I usually wear a golf shirt/ polo with jeans when I go to an AD or shop. When its cold, I may wear a track jacket.

I never wear suits when I shop, cause I think its not necessary. Many people dress casual when they shop anyway, unless they have a formal dinner to go to or something.

I do wear a suit on special occasions/holidays. Like for example, when I went out to lunch on Easter last Sunday, I decided to wear a blazer and trousers.

[redshirt1957]

I usually try to wear pants and brush away the green from my teeth.

[mdx77]

Originally Posted by Felly Jr.

..................
I have an ultra low tolerance for bad customer service!

You?! Really?!

[Thurnau]

Wear a short sleeve shirt so that they can see you already own a Rolex. Then they kinda cling to you.

[rescue7]

Jeans, sweat top, vest and work boots. Once I wore my bunker gear (firefighting turn-out gear) to the local jeweller that deals in preowned Rolexes, he found it rather amusing.
Then he offered me a reasonable amount for my SS Sub Date.

[exchange83]

I agree. I think AD salespeople can get a decent gauge on who is 'window shopping' and who is serious about buying. I walked in with sweats on and they treated me with a great deal of diligence. I think it also depends how you present yourself.

[cocopeep]

like Exchange 83 said its how you present yourself that also matters, and I agree, especially when it comes to dealing with most of the schmucks at Tourneau NY. Some of them didnt know much about rolex, and if I didn't start talking, they would ignore me as if I was someone who is just wasting time (usually I am) but they are in business to sell watches (as with any other dealer) and the customer should come first.

[vh_bu98]

The most dressed-up I have been when visiting an AD is a dress shirt and slacks and that was either during lunch or after work. On the weekends, it's usually a t-shirt, cargo shorts and birkenstocks when it's warm. Then again, most of the time I'm window shopping so I don't need the attention.

[shoppy]

I buy most of mine wearing shorts, t shirt and flip flops, and the rest I have been wearing casual. I am not dressing up for any watch or AD.

[timackerman]

I am relatively young (22 years old) so when I walk into a nicer store, I usually don't get the time of day from the customer service reps, I will look around, but if no one even comes to ask me if I need help I will usually just walk out.

The stores that get my business are the ones that come up to me when they see me walking around and ask me if I need any help. It doesn't happen as frequently as it should, but when it does that store is guaranteed my business!

I usually dress pretty casually.

[Road Warrior]

I think a lot of it depends on how you present yourself. I'm sure they get a lot of yo-yo's in there asking stupid questions. I've always wear a Sub or GMT as my daily watch anyway & maybe that helps. I always seem to get good service @ whatever AD I go to. I've never had one act rude towards me that I can remember.

[Rolex_07]

As far as the whole tux thing, maybe formal would have been a more appropriate word? So to reword my origional question: do you dress unformal, casual, or formal.

Also, do you think that the AD pays attention to the watch that you are wearing when you are shopping?

[mdx77]

Originally Posted by Rolex_07

..................Also, do you think that the AD pays attention to the watch that you are wearing when you are shopping?

YES

[jasonbellevue]

Golf shirt, shorts, flip flops (or sandals) and a Rollie.

Going to an AD , dress casual, you want to be comfortable before you shell out the big bucks.

And yes, they're quick to notice what's on your wrist.

[karmatp]

I think it's more how you carry yourself than what you are wearing. I have never been in sales but I'm sure they form a "general impression" of a potential buyer. I wear shorts and a t-shirt every day and I have always been treated with respect when I have walked into a AD.

[Road Warrior]

Also, do you think that the AD pays attention to the watch that you are wearing when you are shopping?[/QUOTE]

YES!!!!!

[DSJ]

Originally Posted by mdx77

Quick anecdote....richest guy I ever sold a car to a few years back came in w/ sweatpants and a ripped t-shirt........long story short, on the monthly income line of the credit app put 900,000............. like a dumb I said, "ooopps, looks like you got one extra zero or two here"....and in a very serious face he said "no I don't".... ........you just never know............

Why would he be making a credit app?

[mickeydainish]

I recently walked into a AD in Brisbane wearing jeans an a t-shirt.... place had about five people inside.. all lookin in the windows.... 1 min later a salesman walked up to me and said, "So you are South African, from Durban, me too!" Like an idiot I said. "Yes. How did you know??" He starred at me blankly.. then pointed to my t-shirt... local rafting race in my town displayed all over... Doh....!!! Needless to say I was treated like a king after that, water for me and coffee for the missus, seated at the counter with 3 Rollies in front of me... all eager for some wrist time! I told him I would be back..... and I plan on keeping that promise!!! :-)

[mdx77]

Originally Posted by DSJ

Why would he be making a credit app?

Was buying a $130,000 car, was SOP to Test Drive that car.......

[ezmoney46]

In my part of the world they don't care how you're dressed, they just want to know if you have the green in your wallet!

[ezmoney46]

I can tell you at Harley-Davidson, they are very customer service oriented. I'm in sales and travel somewhat. I've visited quite a few Harley dealerships and as soon as you walk in they have an employee greet you. And that's their job!