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11 September 2023, 06:50 AM | #61 |
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I've found that both APs (1990s Royal Oak and 1990 RO Perpetual Calendar) I've owned were a lot more "delicate" than any of my vintage or modern Rolex. I had to send both to get serviced shortly after purchase (date wheel issue on the royal oak and the perpetual Calendar wouldn't even keep time), whereas I've never had to send in any of my Rolex in for repair of stopped or slow movements or any issue. Go figure.
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11 September 2023, 06:50 AM | #62 |
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11 September 2023, 07:40 AM | #63 |
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11 September 2023, 06:33 PM | #64 |
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Wow, talk about being shallow. I have a blue 50th anniversary RO already. So my SA wouldn't offer a blue. I'm not a fan of the green on steel and my SA knows that. I've turned down my SA on a couple occasions already, because I want to own watches that I actually like and am comfortable owning for many years to come. It also doesn't help that the watch looks oversized on my wrist. So I see no reason to buy a watch only for the sake of holding onto it to sell later.
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12 September 2023, 04:18 AM | #65 |
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So strange, I think it's probably user error. You must have done something to the watch, there is no other possible reason.
Is what I would say if I was one of those kool-aid drinking AP fan. AP has got massive issues recently, especially for the premium they ask. |
12 September 2023, 04:25 AM | #66 |
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12 September 2023, 04:35 AM | #67 |
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look forward to outcome what AP has to say.
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12 September 2023, 04:44 AM | #68 |
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The only resolution I’ve been offered today, is to send to Clearwater for a ‘diagnosis’ and verification of the issue.
I’ve flat out said I will refuse this watch in any capacity, and want a refund with a new allocation. Quite frankly, under lemon law and the due diligence already completed to rectify problems 3x over in 90 days and it still malfunctioning, I’d legally be entitled to this anyhow. It’s somehow a silver lining all this has happened so quickly as I’m within my 6 months with Amex as a fallback. So I guess I have to send in for ‘official’ confirmation of it being broken and *then* AP corporate/higher ups can offer their resolution. This honestly doesn’t even sit right with me and I feel I’m jumping through extra hoops. It’s not an opinion, it’s quite obviously broken and doesn’t work…..the boutique ownership can easily verify this and just take it back. It’s in *pristine* condition with not even so much as a hairline on the entire watch (which I’ve videoed for evidence), so if they try to claim anything pertaining to user error I’m going to blow my top. I just expected a better level of customer service all considered as this was first brought up, now more than 72 hours ago. And nobody can relay anything from higher ups, nor any potential rectification. Just ‘we’ll have to see, but first it needs to go to Clearwater’. Honestly, my wife and I have ~10x more followers than the ‘RYG Man’ and his debacle made worldwide news just for getting blacklisted…….so while I really hope it doesn’t come to that, I’m not going to get tossed around on this matter for much longer. If you’re out there reading AP, this is a customer with a true, mechanical issue with your timepiece, not just somebody complaining about allocations. Stand by your products as most of us always thought you would. |
12 September 2023, 06:27 AM | #69 | |
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12 September 2023, 06:44 AM | #70 | |
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12 September 2023, 07:52 AM | #71 | |
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I think patience is your best option. They are probably having their specialists look at it to check the underlying reason. I know not ideal but you've made your displeasure know clearly enough that boutique management should know what to do... Further antagonizing them at this point may just have the opposite of the intended effect. Let it play out and circle back in a week - I'm sure this case has some priority from Clearwater now Sent from my iPhone using Tapatalk |
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12 September 2023, 08:05 AM | #72 | |
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It’s just getting tiresome at this point that I’m the one who had to follow up this morning to even get this ball rolling.and quite frankly on Friday, there was zero urgency it seemed (quite frankly even caring), after I brought it up. I hope after today things are more proactive (and positive). Fingers crossed, watch will be back with AP on Wednesday and we can go from there. |
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12 September 2023, 10:10 AM | #73 | |
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Please keep us up-to-date we're all eager to find out the outcome. |
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12 September 2023, 10:46 AM | #74 | |
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__________________
Official Member "WIS-CON" Las Vegas International GTG 2019 |
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12 September 2023, 12:16 PM | #75 |
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Just purely out of interest... How does the Amex thing work? I thought it's up to $10k/claim on a Plat...?
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12 September 2023, 01:29 PM | #76 | ||
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But let's not continue on with this subject, as it's an absolute last resort, albeit an available option considering the circumstances. I have faith in AP to do the right thing, as has every other merchant I've ever dealt with, on a personal or business level, when the facts of a situation are presented fairly. |
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12 September 2023, 09:42 PM | #77 | |
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12 September 2023, 10:25 PM | #78 | |
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One would think if all of these things were true, OP would have some sort of ability to navigate this to a good result. I do not have millions of followers or spend millions across my credit cards and fairly certain I could work this out with AP to a good result for myself. |
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12 September 2023, 10:59 PM | #79 | ||
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-I said that about the following because as everyone knows, social media outlets are the best way to garner some type of response nowadays if you feel you’re getting ignored. Whether this is posting a YouTube video, or simply reaching out to a company on Twitter, this is our modern day society. I’ve never once in my history of TRF mentioned this outside of this scenario. And I never play that card for free items/experiences/etc, quite frankly, I can’t stand people like that. However, when I feel I’m getting jipped out of ~$50k, things are potentially different. -The Amex tidbit was to showcase that I never ever revert to chargebacks despite tons of purchasing for myself and business over the last 15 years. You’re trying to latch onto something which isn’t there. Who brags about that, large project contractors might spend more than me in one WEEK on supplies. And I’m currently in progress with AP, I am simply preparing for worst case scenario. I appreciate you guys both trying to poke at me for something which wasn’t there to begin, whilst I’m obviously flustered and experiencing an incredibly lackluster AP experience. A+ gentleman, I appreciate the professionalism, bravo. |
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12 September 2023, 11:01 PM | #80 |
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What is really crazy is that u want another allocation with this brand??? Like on one-hand you are summoning gods to help you right the wrongs and on the other u asking to repeat the experience? Or u simply saying u will choose better in terms of resale value and if similar occurs u just sell for a profit?
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12 September 2023, 11:14 PM | #81 | |
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12 September 2023, 11:15 PM | #82 | |
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12 September 2023, 11:18 PM | #83 | |
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If anybody can get me in contact with a higher up I’m all ears and would be eternally grateful, but again, apparently the situation is a bit different seeing the Material Good joint venture. |
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12 September 2023, 11:34 PM | #84 | |
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12 September 2023, 11:45 PM | #85 | |
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And as an aside, again, I’m really not trying to sound like an a** or argue with any of you guys. I’m just up to my ears with this situation and simply want a good AP experience after waiting so long to put my feet in the water with the brand. It’s just disheartening, as quite frankly, it’s not even so much about the $ (although considerable), it’s more that I was looking forward to this for a decade now. It’s a bit of an emotional roller coaster if being honest. :/ |
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13 September 2023, 12:38 AM | #86 | |
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It would be absurd for them to NOT know or not care that you and your wife have a big following and are treated this way. I can guarantee that my SA and AP wouldn't do that to me, even if I don't have millions of followers. |
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13 September 2023, 01:00 AM | #87 |
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I get it. 50k is a chunk of change for anyone. The more money I have the less I am willing to part with it.
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13 September 2023, 07:08 AM | #88 |
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Is there no lemon law for items of this much value like we have with new cars
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13 September 2023, 08:13 AM | #89 | |
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I'm allowing a bit more time for things to possibly get worked out, as I'm sure this is not a simple solution. I've reached out to various people within AP and Material Good today, at the advice of other members, as it seems my boutique isn't really rectifying appropriately. As at this point, it's 4 days of essentially radio silence.......I'm not going to continue chasing *them* and calling when I'm the client in this situation. Will update here as news comes forth. |
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14 September 2023, 06:19 PM | #90 | |
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I am extremely sorry that you must deal with a JV boutique. However, once your watch is at Clearwater, I believe you can just call them directly and speak to any representative who will update you about the watch. At least that was the case for me. The Clearwater service center and its staff are simply fantastic. If something is truly wrong or defective with the watch, I’m sure they will do their best to fix it or report the issue to a higher up who can rectify the situation. It is both unfortunate and surprising that your watch has had to go back and forth so many times, but I would send it to Clearwater so they can verify the problem does indeed exist and then just maintain contact with a representative at Clearwater. Forget about depending on your JV boutique, I can almost guarantee they will give you the run around or leave you in the dark. Once the watch has been analyzed and they recognize there is a major issue with the movement, whoever you speak to at Clearwater should be able to guide you and most likely put you in touch with the right people. |
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