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STEELINOX · 12 January 2011, 01:26 PM

We had a GTG last year and this particular store was visited.
The sales peeps were nice enough. I didnt know they had an on site ROLEX tech.

Sounds to me though, that this is a really rotten tech, scratchin up your watch and all, that is irresponsible. ROLEX will not tolerate this.

Randy

dnystrom · 12 January 2011, 01:28 PM

It's a nightmare story! I have purchased 3 rolex watches from them in the
Seattle area and have had no problems with BB over 35 years. I hope management up there will get to the bottom of this and post the results as to what went wrong. As stated in past posts there is two sides to every story. I have absolutely no doubt this will get resolved to your complete satisfaction. If they do indeed have a sub standard watch maker there they better send him to the timex shop down the street. My 2 cents..

Dave

TRW · 12 January 2011, 01:29 PM

Quote:

Originally Posted by STEELINOX

We had a GTG last year and this particular store was visited.
The sales peeps were nice enough. I didnt know they had an on site ROLEX tech.

Sounds to me though, that this is a really rotten tech, scratchin up your watch and all, that is irresponsible. ROLEX will not tolerate this.

Randy

The Mothership Should Absolutely Be aware of this Candy Ass Tech

Zed Homme · 12 January 2011, 01:34 PM

But it wasn't just the tech, that manager is equally awful. Im really glad this worked out for you...

chestercopperpot · 12 January 2011, 01:37 PM

yikes this is rough! at least you're getting your money back. i promise not all AD's are like that!

dnagwhogas · 12 January 2011, 02:00 PM

What a dramatic yet happy ending! I KNEW I signed up on the right forum!

TRW · 12 January 2011, 02:15 PM

Quote:

Originally Posted by Zed Homme

But it wasn't just the tech, that manager is equally awful. Im really glad this worked out for you...

See Post 87 Chris,I totally Agree

Lagunatic · 12 January 2011, 02:20 PM

Stay away from Ben Bridge Jewelers in Costa Mesa, Ca. 2 years ago I had a complimentary steam cleaning on my 16 year old Seadweller 4000. I came home and discovered a dent in the case and the crown was sorta welded shut, I couldn't open it, I guess from the heat. When I told them about it they denied any responsibility. I even called corporate headquarters and they called me back and they said they would not take any responsiblity for their actions. Long story short, stay away from this incompetent company. I had to send my watch to the Rolex Servicenter in Dallas, Tx where they overhauled the whole watch for $700. They did an excellent job. I finally sold the watch. If you ever need service on your watch go direct to the Rolex Servicenter and avoid dealers. Clean your own watch with liquid handsoap and a toothbrush. I owned that watch for 16 years and I never had a scratch on it. I was very careful.

Lagunatic · 12 January 2011, 02:55 PM

roley798

I will send you a private message. My Rolex dealer will give you a good discount.

beerformeplz · 12 January 2011, 03:26 PM

No way I leave without the watch or my money back. Unless its in the back of a police car.lol

gmh1013 · 12 January 2011, 04:01 PM

Quote:

Originally Posted by roley798

hello TRF members. Unfortunately, my first post here has to be a negative one. Before I post the borderline criminal acts achieved by a local AD in san Diego, I would like to inform you that as I am no watch expert, I have a general knowledge of watches, their movements, and Rolex. About seven months ago I purchased my first datejust. Less then a month later I noticed several problems: +8 sec. A day, date change was inconsistent, and the minute hand would not be consistent with the marker, making it difficult to tell the actual time. So I take my watch to the AD in fashion valley.4 weeks later it is returned, but with DEEP scratches on the caseback and bracelet. When confronted, the matchmaker stated that these are normal, and no matter what Rolex can not repair the watch without scratching it. Immediately I informed the store manager, and he quickly apologized, while the matchmaker continued to try to prove his point. After waiting the required 4 weeks, the watch is returned with a new caseback... and new scratches. This time my watch is -1 sec. A day. So after arguing w/ the store manager for several days, he agrees to make an exchange. As I am ready to take the new watch home, he pulls out a contract he made, which has no affiliation w/ Ben bridge, saying that I cannot return the watch and my warranty is void. After refusing to sign this piece of garbage he then offered a refund. After all of this I accept, only to have him change his mind about the refund minutes later saying that I will have to take him to court. At this time he is in possession of my watch, and money. This is by far the worst customer service I have experienced, and wish it upon no one. If you are ever in the SD area, avoid the Ben bridge in fashion valley at all cost!!!

BB and "t" have the same knowledge of Rolex/ Omega as my pet Rabbit.

Boadicea · 12 January 2011, 07:19 PM

Quote:

Originally Posted by Lagunatic

2 years ago I had a complimentary steam cleaning on my 16 year old Seadweller 4000.

You had your watch steam cleaned??

Not the best idea in my books...

Ben Bridge sounds a bit like Ernest Jones here in the UK. While EJ are good honest dealers, you can't help feeling a bit like you were on a conveyor belt during the whole process and you leave feeling like you didn't get the "real" rolex experience. Their customer service is pretty much non-existant.

For me, as soon as the purchase is out of the way, the AD is taken out of the picture. From that point, Any work, big or small, is carried out by RSC London

Nicko · 12 January 2011, 07:25 PM

Quote:

Originally Posted by roley798

Update:

Contacted Ben bridge hq, was quickly told that the vp of the company would deal with the problem. Less then an hour later I was contacted by the store manager, who said that " a check has been sent in the mail, have a nice day". I am currently waiting for the check, and will contact the bbb. I have received great advice and information on this forum, and I appreciate that. As soon as I receive this check I will be looking for a new Rolex, and I'm pretty sure you all can guess where I will not be buying it.

A happy ending. Good deal my friend. Stay active in the forum, it'll be great to hear about you new purchase. This place has a bit of clout!

TheVTCGuy · 12 January 2011, 08:16 PM

Quote:

Originally Posted by Lagunatic

roley798

I will send you a private message. My Rolex dealer will give you a good discount.

Same here Roley, I'd reccomend either buying from Tony here in San Diego (JustRolexes) or if you want, I'll hook you up at the BB in UTC. I am sure you are dubious about doing business with ANY BB and I don't blame you, but the guys here in UTC are the absolute best, and I'll vouch for their honesty and sense of responsability; I KNOW I can get you an excellent discount too!

Shoot me a PM if you'd like, I'll even meet you at the store if you want.

dardeca · 13 January 2011, 12:15 AM

Bad behavior by the A.D. But just to clarify, -1 sec a day is VERY, VERY good...and well within COSC requirements.

conrail · 13 January 2011, 12:35 AM

Sounds like a great resolution. This is a powerful forum! That was super nice guys chipped in to help you :)

Captainz · 13 January 2011, 02:46 AM

Quote:

Originally Posted by Lagunatic

Stay away from Ben Bridge Jewelers in Costa Mesa, Ca. 2 years ago I had a complimentary steam cleaning on my 16 year old Seadweller 4000. I came home and discovered a dent in the case and the crown was sorta welded shut, I couldn't open it, I guess from the heat. When I told them about it they denied any responsibility. I even called corporate headquarters and they called me back and they said they would not take any responsiblity for their actions. Long story short, stay away from this incompetent company. I had to send my watch to the Rolex Servicenter in Dallas, Tx where they overhauled the whole watch for $700. They did an excellent job. I finally sold the watch. If you ever need service on your watch go direct to the Rolex Servicenter and avoid dealers. Clean your own watch with liquid handsoap and a toothbrush. I owned that watch for 16 years and I never had a scratch on it. I was very careful.

+1 or a HIGHLY REPUTABLE (MANY REFERENCES) indy!

Zed Homme · 13 January 2011, 05:12 AM

Quote:

Originally Posted by TRW

See Post 87 Chris,I totally Agree

Gotcha!

darthmouse · 13 January 2011, 06:11 AM

Great resolution. Props to the members who helped out the OP.

This is why TRF is a great forum.

scrog10 · 13 January 2011, 07:36 AM

Interesting reading. Just cant help wondering if the check was for the same amount the PO paid in the first place.
Excellent result from an excellent forum though.

roley798 · 13 January 2011, 01:24 PM

@darthmouse, could not agree any more. This is an excellent forum, and everyone here has been hospitable and helpful. As soon as I get the check, i will be looking into some of the reputable sellers listed on this thread.

@dardeca, -1/+1 sec. A day is pretty much as good as it gets. The reason I included this is to show that someone had to have worked on the movement. Whether it was bb or Rolex, Idk.

12 January 2011, 01:26 PM	#91
STEELINOX 2024 ROLEX DATE-JUST41 Pledge Member Join Date: Oct 2008 Real Name: Sink-O! Location: a praire in AZ Watch: ROLEX-less atm... Posts: 14,007	We had a GTG last year and this particular store was visited. The sales peeps were nice enough. I didnt know they had an on site ROLEX tech. Sounds to me though, that this is a really rotten tech, scratchin up your watch and all, that is irresponsible. ROLEX will not tolerate this. Randy __________________ *Positive Waves Baby* Lug Hole Loyalist / Chamfer Line Inspector INFORTHE WIN 274

12 January 2011, 02:00 PM	#96
dnagwhogas "TRF" Member Join Date: Sep 2010 Real Name: MauiBacerdo Location: Chicago Watch: N :Learn Posts: 902	What a dramatic yet happy ending! I KNEW I signed up on the right forum! __________________ P-Club Member # 7 Time is what prevents everything from happening at once.

13 January 2011, 12:35 AM	#106
conrail "TRF" Member Join Date: Sep 2010 Location: Boston Posts: 3,177	Sounds like a great resolution. This is a powerful forum! That was super nice guys chipped in to help you :) __________________ "Oh, you give a f****' aspirin a headache, pal!"

13 January 2011, 07:36 AM	#110
scrog10 "TRF" Member Join Date: Nov 2009 Real Name: Simon Location: Devon U.K Watch: Rolex GMT 2c Posts: 240	Interesting reading. Just cant help wondering if the check was for the same amount the PO paid in the first place. Excellent result from an excellent forum though. __________________ IWC Aquatimer 2000, Rolex GMT 2c[SIGPIC][/SIGPIC], Breitling Aerospace.

12 January 2011, 01:28 PM	#92
dnystrom Member Join Date: Dec 2010 Real Name: Dave Nystrom Location: Kingman,Arizona Watch: 1500 Posts: 23	It's a nightmare story! I have purchased 3 rolex watches from them in the Seattle area and have had no problems with BB over 35 years. I hope management up there will get to the bottom of this and post the results as to what went wrong. As stated in past posts there is two sides to every story. I have absolutely no doubt this will get resolved to your complete satisfaction. If they do indeed have a sub standard watch maker there they better send him to the timex shop down the street. My 2 cents.. Dave

12 January 2011, 01:34 PM	#94
Zed Homme "TRF" Member Join Date: Jul 2008 Real Name: Chris Location: usa Watch: Rolex Posts: 6,962	But it wasn't just the tech, that manager is equally awful. Im really glad this worked out for you...

12 January 2011, 01:37 PM	#95
chestercopperpot "TRF" Member Join Date: Dec 2010 Location: New York City Posts: 249	yikes this is rough! at least you're getting your money back. i promise not all AD's are like that!

12 January 2011, 02:20 PM	#98
Lagunatic Banned Join Date: Apr 2010 Real Name: Ron Location: Laguna Niguel, Ca Watch: Rolex 116613LN Posts: 1,724	Stay away from Ben Bridge Jewelers in Costa Mesa, Ca. 2 years ago I had a complimentary steam cleaning on my 16 year old Seadweller 4000. I came home and discovered a dent in the case and the crown was sorta welded shut, I couldn't open it, I guess from the heat. When I told them about it they denied any responsibility. I even called corporate headquarters and they called me back and they said they would not take any responsiblity for their actions. Long story short, stay away from this incompetent company. I had to send my watch to the Rolex Servicenter in Dallas, Tx where they overhauled the whole watch for $700. They did an excellent job. I finally sold the watch. If you ever need service on your watch go direct to the Rolex Servicenter and avoid dealers. Clean your own watch with liquid handsoap and a toothbrush. I owned that watch for 16 years and I never had a scratch on it. I was very careful.

12 January 2011, 02:55 PM	#99
Lagunatic Banned Join Date: Apr 2010 Real Name: Ron Location: Laguna Niguel, Ca Watch: Rolex 116613LN Posts: 1,724	roley798 I will send you a private message. My Rolex dealer will give you a good discount.

12 January 2011, 03:26 PM	#100
beerformeplz "TRF" Member Join Date: Jan 2010 Real Name: Pat Location: chesapeake Watch: seadweller Posts: 764	No way I leave without the watch or my money back. Unless its in the back of a police car.lol

13 January 2011, 12:15 AM	#105
dardeca 2024 Pledge Member Join Date: Jan 2009 Location: US Watch: Rolex, Patek Posts: 2,459	Bad behavior by the A.D. But just to clarify, -1 sec a day is VERY, VERY good...and well within COSC requirements.

13 January 2011, 06:11 AM	#109
darthmouse "TRF" Member Join Date: Jun 2010 Location: EC/Midwest Watch: 16710 Posts: 1,016	Great resolution. Props to the members who helped out the OP. This is why TRF is a great forum.

13 January 2011, 01:24 PM	#111
roley798 "TRF" Member Join Date: Nov 2010 Location: CA Posts: 66	@darthmouse, could not agree any more. This is an excellent forum, and everyone here has been hospitable and helpful. As soon as I get the check, i will be looking into some of the reputable sellers listed on this thread. @dardeca, -1/+1 sec. A day is pretty much as good as it gets. The reason I included this is to show that someone had to have worked on the movement. Whether it was bb or Rolex, Idk.

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