Brand new faulty 116610LN please help!!

[handsfull]

The AD came through! Good on you for pushing them....although no pushing should have been necessary. As others have said, be SURE TO GET the new warranty card that matches the case.

Originally Posted by GradyPhilpott

I would do what I said I would do. I try to be rational. A faulty dial does not rate a new watch and a software problem, no matter what, the car can be reprogrammed in a couple of hours, tops, and doesn't require a new car.

The bezel on my GMTII had a misaligned bezel. My watchmaker fixed it on a couple of days and the watch is good to go.

Sent from my SM-G900V

Grady, FWIW....One of the ONLY benefits of buying a watch from an AD is having the satisfaction of knowing that the watch has been unaltered from factory - direct to you. Having to open the case up and expose it to a watchmakers hands/environment unnecessarily voids that benefit. So....for me....a new watch is order, nothing less.

[ABM]

Originally Posted by buzzrazi

Hey guys, I got the good news!! so in the end, I listened to all your advises, I went to AD store today to reason with them, eventually the manager agreed to exchange a brand new watch head with me, but not with the watch band, that means I will be keeping my 10 days old watch band, and just swap the watch head with the AD store. Isn't it sound ridiculous and reasonable at the same time? I don't mind keeping my 10 days old watch band cause it has no scratches on it, but I'm just wondering isn't every Rolex watch band come with serial numbers on it? and are these serial numbers including watch head and watch band come together as a package? will it be any disadvantage if i just swap the watch head with AD store? what am I missing here? Please advice!! Thank you all for your true kind heart!!

Congratulations on having this resolved! Now you get to enjoy your new watch the way it was meant to be from the beginning.


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[GradyPhilpott]

Originally Posted by handsfull

The AD came through! Good on you for pushing them....although no pushing should have been necessary. As others have said, be SURE TO GET the new warranty card that matches the case.








Grady, FWIW....One of the ONLY benefits of buying a watch from an AD is having the satisfaction of knowing that the watch has been unaltered from factory - direct to you. Having to open the case up and expose it to a watchmakers hands/environment unnecessarily voids that benefit. So....for me....a new watch is order, nothing less.

I think you're living in a fantasy world, but at least the OP is happy with his results. I guess you never have your watches serviced or even pressure tested, because the innards would be exposed to the atmosphere and defiled by the hands of a Rolex - certified watchmaker.

To me that's insane.

Sent from my SM-G900V

[Rolexbiker]

If one has to magnify to see it...wouldn't bother me. From normal distances would not be noticed

[rollee1]

The numbers on the 97200 bracelet is only the production date code and model number. Not a serial number.
As others mentioned, as long as the new warranty card lists the serial number of the watch head, you are good to go.

Nice to hear that the matter is now resolved.

[Onikage]

Nice outcome. A dial that sloppily done is unacceptable. It's from Rolex factory, not cheap aftermarket crap. I hope you are 100% satisfied and the watch has the quality dial you should expect from Rolex.

[Muzz]

That would not even remotely bother me.

[SLS]

Originally Posted by buzzrazi

[IMG][/IMG]

The normal dial should look like this in the photo, 100% mine is faulty

To my eye, the 7:00 marker looks off, so I would say this is not a lone issue.

[Old Expat Beast]

Originally Posted by SLS

To my eye, the 7:00 marker looks off, so I would say this is not a lone issue.

The seven marker is fine, it's just the shadow on the right edge that makes it look offset.

[SLS]

Originally Posted by Old Expat Beast

The seven marker is fine, it's just the shadow on the right edge that makes it look offset.

That could be it...and you made me get my readers on!

[handsfull]

Originally Posted by GradyPhilpott

I think you're living in a fantasy world, but at least the OP is happy with his results. I guess you never have your watches serviced or even pressure tested, because the innards would be exposed to the atmosphere and defiled by the hands of a Rolex - certified watchmaker.

To me that's insane.

Sent from my SM-G900V

Living in fantasy world - - tell my wife I think that, she'll pass out from laughing!
Yes, I've had watches serviced and pressure tested....but WELL AFTER they've been worn for about a decade, not a month after being purchased new from the store. Gigantic difference. Maybe this wouldn't affect you, but I think you would be the exception - not the rule. I've seen what RSC has done to brand new watches in their care (for warranty work), and all of it hasn't been pretty. Once something "New" goes into human hands for work it's never going to be the same.

Glad this story ended like it should have

[LuminousMaximus]

Another good find. I would keep it and it would be my special little friend.

[Rolexing24_7]

I'm happy for you bro, congrats

[Andad]

[QUOTE=GradyPhilpott;6294510]I think you're living in a fantasy world, but at least the OP is happy with his results. I guess you never have your watches serviced or even pressure tested, because the innards would be exposed to the atmosphere and defiled by the hands of a Rolex - certified watchmaker.

To me that's insane.

Sent from my SM-G900V[/QUOTE

An not unexpected outcome.
I can see the AD slipping a new bracelet on this second hand watch as I type this post.

Tell me Grady, would you buy it with this dial?:

A simple yes or no will do.

[GradyPhilpott]

[QUOTE=directioneng;6295468]

Originally Posted by GradyPhilpott

I think you're living in a fantasy world, but at least the OP is happy with his results. I guess you never have your watches serviced or even pressure tested, because the innards would be exposed to the atmosphere and defiled by the hands of a Rolex - certified watchmaker.

To me that's insane.

Sent from my SM-G900V[/QUOTE

An not unexpected outcome.
I can see the AD slipping a new bracelet on this second hand watch as I type this post.

Tell me Grady, would you buy it with this dial?:

A simple yes or no will do.

Of course I wouldn't buy the watch with a faulty dial, if I noticed first. It's likely I would notice it, as I have looked over every watch I have bought from my AD.

However, once purchased, I would be satisfied with a replacement dial, under the circumstances mentioned in the OP, as I understand them.

A lot would depend on the return policy. I have a good relationship with my AD and I get regulations under warranty with no hassle. I even got a free regulation after my warranty had expired.

But, if I bought a watch from my AD and if by policy my return rights had expired, I would graciously accept a new dial as just.

The scenario in this thread is not likely to happen to me, but I did mention that my AD watchmaker has regulated my BLNR and realigned the bezel insert which was slightly askew.

I did not demand a new watch.

Sent from my SM-G900V

[ICUdR]

Wow mate that's attention to the detail like a pro...

Now I'm afraid of looking at my new GMT2 and finding a similar issue....

[IntegratedCheese]

Anyone who says they had a watch for 10 days and is willing to accept a repair while waiting 2-3 months, not counting time to call and visit ad, shipping and receiving, inspecting etc. Is a liar

Time is money you don't buy a car expecting to bring it for repairs in 2 weeks.

[powerfunk]

Originally Posted by IntegratedCheese

Anyone who says they had a watch for 10 days and is willing to accept a repair while waiting 2-3 months, not counting time to call and visit ad, shipping and receiving, inspecting etc. Is a liar

Time is money you don't buy a car expecting to bring it for repairs in 2 weeks.

Anyone who said they'd be willing to wait a couple months for RSC to swap the dial is a liar? That's pretty harsh, Mr. CEO.

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[Racerdj]

This seems like the best solution for both of you.

Originally Posted by ABM

Ask your AD for a new watch! Should you have a new dial, or a service dial (if there is such a thing on these new ceramics) installed, Your watch will no longer be original Rolex and its resale value will reflect that in the future. Your AD can send it back to Rolex as a "defective item" and get a replacement, so he's not out anything!


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[94chas]

Mine is aligned spot on I would push for a replacement dial.Its a current model so a dial change shouldn,t be an issue.

[Doug T]

I would without question demand a new one seeing as you just purchased it. I would place a call to Rolex first and then go back to the dealer in question. Good luck!

[Old Geezer]

Originally Posted by buzzrazi

Yes, I purchased through AD store in Taiwan, not the grey dealer. The watch I bought is genuine from AD store, The dealer who told me the gossip of RSC is also working in AD store, who sold me the watch at first places.

Ah, OK. Definitely be professional but firm to obtain a new and defect free watch. good luck with a quick resolution.

[Auto16610]

[QUOTE=directioneng;6293327]This level of misinformation is scary from someone you has been here as long as you have.
Especially given your Forum name.



In the 3rd pic the crown is unscrewed. I don't believe it is wise to submerge the watch in water like that. It may be fine to do, but I wouldn't chance it.

[subtona]

That first one looked awful,

happy you got a new watch head... Swapping the bracelet is quite ridiculous of Rolex, it just leaves a bad taste for your personal experience, however in reality no big deal.

[powerfunk]

Update to those who missed it: AD agreed to give OP a new watch in post 81.

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[77T]

Well that's sorted now - another "sort of" happy Rolex customer!

[hsfrank]

Originally Posted by 77T

Well that's sorted now - another "sort of" happy Rolex customer!

Unless he finds a defect in the new watches dial or a hairline on the case or a cyclops magnification issue…