I'll never purchase All-Clad cookware again!

[Lisa]

Thanks, Howard. I hope to hear something from All-Clad tomorrow.

[prc117f]

I recommend anyone who is having kids to make sure they learn how to speak Chinese.

[multimedia]

Originally Posted by hhh007

As a side note about our "MOST FAVORED TRADING PARTNER", I'll give you one guess as to where approximately 75 - 85% of all the worlds counterfeit, knock off, fake, etc. crap is manufactured and exported from.

And who are the ones buying these so called products (creating the demand for this stuff to be produced in the first place), if I may ask? Because I can tell you, it ain't the Chinese themselves.

Again, there's always two sides to a story.


Cheers,
Joe

[ducatidoc]

Originally Posted by multimedia

And who are the ones buying these products (creating the demand for this stuff to be produced in the first place), if I may ask? Because I can tell you, it ain't the Chinese themselves.




Cheers,
Joe

...good point, but totally not on point in this instance. This is a case of someone specifically not wanting to support foreign industry over domestic.

But back to your point, and this is just a theoretical question, not attempting to spark a geo-political debate, but rather, an economic one: whom do you think would suffer more if the US revoked the MFN status of China ? Personally, and I admit I could be mistaken here, I've always believed the US could survive without the Chinese more so than the other way around. Obviously, nobody believes that would actually happen, but it does provide food for thought.

[multimedia]

Originally Posted by ducatidoc

...good point, but totally not on point in this instance. This is a case of someone specifically not wanting to support foreign industry over domestic.

No you're absolutely right, doc (reg. Lisa's case). And that's why I made sure to just include the statement that I wanted to make a comment on. I thought that this was pretty obvious.

Cheers,
Joe

[ducatidoc]

Originally Posted by multimedia

No you're absolutely right, doc (reg. Lisa's case). And that's why I made sure to just include the statement that I wanted to make a comment on. I thought that this was pretty obvious.

Cheers,
Joe

Oops ! D'Oh !!!
That's what I get for using a netbook with a small screen. Doesn't always show the whole window at once without scrolling.

[multimedia]

Originally Posted by ducatidoc

But back to your point, and this is just a theoretical question, not attempting to spark a geo-political debate, but rather, an economic one: whom do you think would suffer more if the US revoked the MFN status of China ? Personally, and I admit I could be mistaken here, I've always believed the US could survive without the Chinese more so than the other way around. Obviously, nobody believes that would actually happen, but it does provide food for thought.

That's a tricky question, indeed. (I guess that's why you hear so many professional economist debating about it all the time )

If you ask for my humble opinion, then I would say that if people could accept to pay a little extra for their products, it would solve a lot of "problems" (depending on from which side you're looking at this)

The problem though, is that I don't think that "average Joe" has a clue what goes on out here (and that's not just the US Joe I'm talking about, but from all different places around the world that are worried about the future and China's impact on things). The standard of living here, has improved vastly over the years, and everything moves with such a speed that it's hard to understand the mass of it all. And one thing to keep in mind, is that nobody has the right to tell the Chinese how to run their show, and to tell them what to do. It's their country, and they will try their best to keep as many people working as possible (it ain't easy when you have a population of 1.3 billion). Sure, I can understand that we have different values in the west, but I get a bit tired when there are so many people around the world who believes that juts because it works in one part of the world, it's bullet proof to work at another place. The world doesn't work like that at all! Pointing fingers, and blaming others for ones problems, is never going to solve anything. Trying to force ones ideas upon somebody else, will have an even worse effect.

It's us in the "west" who have created this problem ourselves, not the Chinese. We are the ones not willing to pay a bit extra for a product, so that it could have been produced locally instead. Then of course, companies are driven by profit, they have to show the stock owners that they are making more money compared to last year, and of course if you see that you can produce something cheaper somewhere else, why not do it - it's only logical thinking after all.

On the other hand, people have shown that they are in fact NOT willing to pay these extra money, so of course this plays right in to the hands of the countries producing everything (China is of course the biggest player of them all).

If we're talking only the US, since that's what you asked about. No, I'm sure that they would not survive without the Chinese. Perhaps 10 years ago, but not now. Just look at the mess with the us dollar, and all the bonds China keeps buying and buying. It's us (the west) who have created this mess we are now in, not the guys running the show here. So I think it's time for people to get down from their high horses and face reality, because change is coming and guess what, it's already started.

Just my 2 cent.

Originally Posted by ducatidoc

Oops ! D'Oh !!!
That's what I get for using a netbook with a small screen. Doesn't always show the whole window at once without scrolling.

No worries, doc!

Cheers,
Joe

[chris russell]

It seems that a lot of companies have little or no understanding how much harm they do themselves by underestimating how far an angry customer can spread the story about beig deceived, manipulated and otherwise mistreated. In the 'old days', the farthest such a story might spread would be to a few friends and neighbors; big deal. These days, bad news is pretty much instantly communicated all over the country and all over the world. Not a good way to build a business.

[Lisa]

Originally Posted by chris russell

It seems that a lot of companies have little or no understanding how much harm they do themselves by underestimating how far an angry customer can spread the story about beig deceived, manipulated and otherwise mistreated. In the 'old days', the farthest such a story might spread would be to a few friends and neighbors; big deal. These days, bad news is pretty much instantly communicated all over the country and all over the world. Not a good way to build a business.

If they had been more understanding about my wanting to make an exchange, I'd feel a lot better. I told them I'd happily pay any difference in price.

[Lion]

Lisa, I trust that everything will work out for you in the long run!!!

[unclesallie]

could we please just get back to the issue of one piece of cookware, and not make this into the fate of the western world?

[ducatidoc]

Originally Posted by unclesallie

could we please just get back to the issue of one piece of cookware, and not make this into the fate of the western world?

No way, Dan. It's time for global macro-economics. With the price of All-clad, we're talking major currency fluctuation.

[unclesallie]

okie dokie...here we go again.......

[TheVTCGuy]

Originally Posted by unclesallie

okie dokie...here we go again.......

Where is that popcorn smiley face?

[TheVTCGuy]

Ok, well, time for MHO. I don't know the first thing about Alclad made in the US versus made on Mars, and, since I work for a Japanese company, I can't say I am concerned about purchasing products made in other countries. But Lisa obviously feels she was mislead in this company's advertising, she is also very passionate about her desire to purchase a product made in the US. Agree or disagree with her on that, and argue all you want about the company's fine print etc. The fact remains she is an unsatisfied customer; would it have been so difficult to exchange it as she requested?

This is more about basic customer service IMHO then all the fine print-US metal versus Chinese metal-versus atomic number exchange rate blah blah blah....

[unclesallie]

Originally Posted by TheVTCGuy

Ok, well, time for MHO. I don't know the first thing about Alclad made in the US versus made on Mars, and, since I work for a Japanese company, I can't say I am concerned about purchasing products made in other countries. But Lisa obviously feels she was mislead in this company's advertising, she is also very passionate about her desire to purchase a product made in the US. Agree or disagree with her on that, and argue all you want about the company's fine print etc. The fact remains she is an unsatisfied customer; would it have been so difficult to exchange it as she requested?

This is more about basic customer service IMHO then all the fine print-US metal versus Chinese metal-versus atomic number exchange rate blah blah blah....

exactly.

[JBat]

Originally Posted by Lisa

How can they say this stuff when they're NOT making all of their products this way? What BS. How is this even legal?

I wonder if it's similar to how Swiss watches are made. If a percentage of the item is made in-country, then they can call it U.S. made. Just guessing here, but it does suck, because All Clad charges an arm and a leg for their products.

[Lisa]

Originally Posted by TheVTCGuy

Ok, well, time for MHO. I don't know the first thing about Alclad made in the US versus made on Mars, and, since I work for a Japanese company, I can't say I am concerned about purchasing products made in other countries. But Lisa obviously feels she was mislead in this company's advertising, she is also very passionate about her desire to purchase a product made in the US. Agree or disagree with her on that, and argue all you want about the company's fine print etc. The fact remains she is an unsatisfied customer; would it have been so difficult to exchange it as she requested?

This is more about basic customer service IMHO then all the fine print-US metal versus Chinese metal-versus atomic number exchange rate blah blah blah....

I agree, Paul. Maybe I don't understand the basics of customer service, but All-Clad's position mystifies me. Maybe they feel this is a matter of principle as much as I do.

[unclesallie]

well, try the soft glove first, then the hammer.......

[Art161]

Originally Posted by unclesallie

could we please just get back to the issue of one piece of cookware, and not make this into the fate of the western world?

It's one roaster for a woman, cabinets full of roasters for the world.

[Mike B]

Lisa, I do hope you get a resolution very soon.

I always thought that with most companies, customer service is always #1. Evidently, that's not the case with All-Clad. If it was, you'd have a Roaster made in America in your cabinet right now, and they would've taken the other back.
Why they couldn't even give you a REFUND (and not an exchange, if they felt that they didn't have an item on hand to meet your needs) is way beyond me. They would rather have an upset (and rightfully so) customer.

I wish you all the best Lisa, and I hope that what you are doing will change the way All-Clad will deal with their customers in the future.

[Lisa]

Originally Posted by Mike B

Lisa, I do hope you get a resolution very soon.

I always thought that with most companies, customer service is always #1. Evidently, that's not the case with All-Clad. If it was, you'd have a Roaster made in America in your cabinet right now, and they would've taken the other back.
Why they couldn't even give you a REFUND (and not an exchange, if they felt that they didn't have an item on hand to meet your needs) is way beyond me. They would rather have an upset (and rightfully so) customer.

I wish you all the best Lisa, and I hope that what you are doing will change the way All-Clad will deal with their customers in the future.

Mike, thank you. No word from All-Clad yet, but I have submitted a complaint to our state Attorney General's office. I'll probably get word to the FTC, too. Can't hurt, even if it is a duplication of effort.

I appreciate everyone for letting me vent, and thank you to all who support this cause.

[Lol-x]

Originally Posted by Lol-x

Here is All-Clad's customer service email address:

info@allclad.com

How about everyone just send them a friendly email.

All you have to ask is:
_________
TO: The Company President
Why don't you identify on your web-site exactly which products are made in CHINA???????????
_________

Let us see if they can come to grips with that fact!!!!!!

You could also say that your friend got stooged and we want justice!!!!!

Come on guys how many of you took 2 minutes out of your time to send an email?????

Please do the right thing, you will feel good in your heart for doing so.

[Puffy]

a lot of people get sucked into this "made in the USA", "made in the UK", "made in Oz". what it means is it is designed in whatever country and manufactured in HK or boondock China.

got a mate in HK whose family owns a plastic bag company that supplies all the bags to Coles in Oz. up until recently it said made in Oz when in fact the bags were made in HK. had to change it to China for some legal reason

[Jimbits76]

Originally Posted by Lol-x

Come on guys how many of you took 2 minutes out of your time to send an email?????

Please do the right thing, you will feel good in your heart for doing so.

Nice work



J