Bought from well known grey dealer - RSC says warranty voided

[Roger Lococco]

Originally Posted by JRell

Sorry to hear - just another reason I would never go grey for a modern Rolex.

Exactly. Had a friend who dropped his fairly new YG Submariner. Watch was losing 8 minutes a day. He sold it to a well known grey dealer without disclosing the issue. Deal went through and the grey dealer never circled back with him, so I wonder if they even noticed the issue before selling it to the next guy …


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[amh]

I wouldn't call watchbox/govberg a "well known grey." I'd rank them right next to Jaztime & Bobs.

I'd push to get your regulation reimbursed (can't be more than $200 max, right?) At least your watch is genuine so you can sleep well at night.

After that, forget about the warranty and wear the heck out of it.

[WatchGuy1966]

Sorry this happened OP. Sounds like you are keeping a cool head. I hope this works as you want it to. Keep us posted please

[nickrb]

Originally Posted by amh

I wouldn't call watchbox/govberg a "well known grey." I'd rank them right next to Jaztime & Bobs.

I'd push to get your regulation reimbursed (can't be more than $200 max, right?) At least your watch is genuine so you can sleep well at night.

After that, forget about the warranty and wear the heck out of it.

RSC doesn’t recommend regulation. I’ve already shipped the watch into RSC Dallas and they recommend a full service.

[77T]

Originally Posted by nickrb

RSC doesn’t recommend regulation. I’ve already shipped the watch into RSC Dallas and they recommend a full service.

Makes no sense for the RSC to say that. If it is less than 5 years old, they need to be more specific about any damaged parts. The interval for overhauls on new movements is more than 4 years.

I am sorry for your trouble with Watchbox - they have a very checkered past. Some love them (give 5 stars) others give 1 star.

https://www.trustpilot.com/review/thewatchbox.com


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[Undefeatable]

Not to dog pile on WatchBox frustrations, but I have tried to sell and trade watches to them a few times. Each time the deal fell through because they would literally just stop responding or not respond at all in the first place.

[Trailboss516]

Thanks for naming Watchbox here. This could help others who search for WatchBox as the thread will return the result.

I hope you get this solved quickly from Watchbox. Let's see how they handle it.

[amanbra]

As more and more of these problem movements get recycled through the second hand market we're going to get more and more of this. Sad times.

[nickrb]

Originally Posted by amanbra

As more and more of these problem movements get recycled through the second hand market we're going to get more and more of this. Sad times.

This is a 114060 originally purchased at an AD in December 2018 according to the warranty card.

Part of the reason I bought it second hand instead of going through an AD for a new one is that I have a 126711CHNR that I bought in May 2019 which started losing 20 spd and spent Nov 2021 - March 2022 at RSC.

So I was trying to avoid a problem movement, ironically.

[DC116710LN]

Wow that's disappointing. I hope Watchbox makes things right. The situation with the CHNR is unfortunate but it's always better to buy from an AD

Let us know the outcome.

[Tricolore66]

It's very unlikely that RSC would just regulate the watch without insisting on performing a full service, particularly if someone else has been in it. My bet is a full service and around a $700 bill.

The upside is that I believe it will have a 2 year warranty after the service.

Originally Posted by amh

I wouldn't call watchbox/govberg a "well known grey." I'd rank them right next to Jaztime & Bobs.

I'd push to get your regulation reimbursed (can't be more than $200 max, right?) At least your watch is genuine so you can sleep well at night.

After that, forget about the warranty and wear the heck out of it.

[shaunylw]

Originally Posted by storii

Hope Watchbox will make it right for you.

When I was considering Watchbox, I thought it was strange that many watches on their site were listed as "coming soon" so I asked them. Their answer was that those watches were being worked on by their watchmakers to make them right for sale and most of them were about two weeks away to become ready. I don't know what extent of "work" they may be doing but it is possible at least some of them can be considered by RSC that they were left with an evidence of third-party repair attempt...

Polishing the hell out of them to make them retail ready. They all have identical processes. If it’s brand new unworn, posted immediately. If it’s vintage and running well, they post it. Everything modern gets polished unless it’s something really special. Unless it’s brand new unworn, it’s been polished.


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[shaunylw]

I can’t imagine watchbox paying for the service. I bet they offer to service it for you and send it back, or full return. Almost $800 for a service could be the majority of their margin.


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[Chewbacca]

I think you’ll be ok op. Everyone has a bad experience one time and retailers, even Rolex ADs, aren’t infallible.

Lots of Watchbox info here.

https://www.rolexforums.com/showthread.php?t=878906

https://www.rolexforums.com/showthread.php?t=734685

[Ohiorolex]

Op. I am sorry to read about your experience with watchbox/govberg. When inquiring about watches on their site in the past, I was led to believe they send Rolex and Patek to Rolex and Patek for inspection prior to sale. It is upsetting to read that a Rolex AD can sell a Pre-Owned Rolex that was serviced by non-Rolex authorized watchmaker. Does watchbox have an after sale warranty?

[amanbra]

Originally Posted by nickrb

This is a 114060 originally purchased at an AD in December 2018 according to the warranty card.

Part of the reason I bought it second hand instead of going through an AD for a new one is that I have a 126711CHNR that I bought in May 2019 which started losing 20 spd and spent Nov 2021 - March 2022 at RSC.

So I was trying to avoid a problem movement, ironically.

Ah sorry just assumed.

Hopefully you get at the full serviced covered by your grey dealer and you get to enjoy a rock solid movement for a long time.

[Calatrava r]

Originally Posted by storii

Hope Watchbox will make it right for you.

When I was considering Watchbox, I thought it was strange that many watches on their site were listed as "coming soon" so I asked them. Their answer was that those watches were being worked on by their watchmakers to make them right for sale and most of them were about two weeks away to become ready. I don't know what extent of "work" they may be doing but it is possible at least some of them can be considered by RSC that they were left with an evidence of third-party repair attempt...

Cannot speak for Watchbox, but many used dealers put a watch through a thorough timekeeping test to include PR. They could not offer their inhouse warranties if they did not do this. This takes a week or so. Plus, they will usually polish the hairline scratches off which are so shallow little, or no metal is lost but makes the watch look unworn and easier to sell. Used watch dealers use to openly discuss the fact they lightly re-furbished pieces for sale.
Maybe not so much anymore, but I suspect most do it. How else can there be so many used Rolexes for sale with no marks whatsoever on the PCL of the clasp?

[amh]

Originally Posted by nickrb

RSC doesn’t recommend regulation. I’ve already shipped the watch into RSC Dallas and they recommend a full service.

Got my Exp2 regulated under warranty, no issues. Cost: $0.00

[nickrb]

Originally Posted by amh

Got my Exp2 regulated under warranty, no issues. Cost: $0.00

RSC has voided the warranty and they say the watch needs a full service.

[subtona]

Originally Posted by amh

I wouldn't call watchbox/govberg a "well known grey." I'd rank them right next to Jaztime & Bobs…

I have dealt with watchbox and found their service to be exceptional. Their prices may be a bit higher but when I had an issue they went above and beyond to make it right without question. They also offer their in-house warranty.

[Andad]

Originally Posted by Chewbacca

I think you’ll be ok op. Everyone has a bad experience one time and retailers, even Rolex ADs, aren’t infallible.

Lots of Watchbox info here.

https://www.rolexforums.com/showthread.php?t=878906

https://www.rolexforums.com/showthread.php?t=734685

?

[Chewbacca]

Originally Posted by Andad

?

Be nice, Eddie!!!!!


REPORTED!!!!!!

[1665fan]

Originally Posted by rmwill

It is not from opening it. Its from a botched repair attempt.

Name the dealer.

Agree

[1665fan]

Watch box…….smh….a massive scale flipped not a reputable grey ROFL

[Cauhauna]

Originally Posted by huncho

i always consider giant grey dealers like bobs or watchbox to be worse than a trusted seller here. those big greys just have too much overhead and volume to be able to attend to every little thing. they're also the first thing people find when looking to go grey so they rely less on word of mouth from clients. from everything i've read on this site, trusted sellers always make things right in cases like this. i guess we'll see what watchbox does

yep. it's davidsw and tony (justrolexes/sdwatches) for me

[train-time]

Watchbox and Govberg are members here. Perhaps someone will discover this thread and chime in.....

[nyyankees]

Hope they take care of you OP. They are local to me and youvee convinced me beware.


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[CarlOver]

You should contact you pr credit card and inform them of the of the misrepresentation. They should back you.

[Tim Plains]

Similar happened to this guy with a Lange. It's a long and boring video. Cole's notes: AD had a local watchmaker open the case, he pinched a gasket, it was later sent back to Lange, Lange could tell the case had been opened, voided the warranty, AD eventually paid for it.

https://youtu.be/9tzFCXiFLVs

[Old Geezer]

I hope you get the issue resolved. Unfortunately, I think Watchbox has already shown you that they don’t care with their lack of response. Good luck.