ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX
3 November 2022, 05:48 AM | #121 |
"TRF" Member
Join Date: Nov 2020
Real Name: Wayne
Location: NC
Watch: 226570
Posts: 3,478
|
They are installing a blue die pack under the case back. Just like banks do with money bags. If your not authorized to open the watch then......Poof!
__________________
In the end, it's not the years in your life that count. It's the life in your years. - Abraham Lincoln __________________________________________________ Rolex 226570, Explorer II Club |
3 November 2022, 05:49 AM | #122 |
"TRF" Member
Join Date: Jul 2013
Location: Chi
Watch: 116710LN
Posts: 636
|
GL OP. Its about the principle... I hope Watchbox makes this right.
And provide you at least a partial refund and cover your service cost. |
3 November 2022, 06:12 AM | #123 |
"TRF" Member
Join Date: Nov 2020
Location: Puerto Rico
Watch: 1968 5513 Sub
Posts: 450
|
If I were you I would call RSC customer service for details of why and how exactly the unauthorized repair or service work voided the warranty. You should document what RSC tells you to set Watchbox up for a return/reimbursement. Put everything in writing and follow up with calls.
|
3 November 2022, 06:29 AM | #124 |
"TRF" Member
Join Date: Sep 2012
Real Name: JB
Location: South Carolina
Watch: 126710 BLRO
Posts: 174
|
Sorry to hear this. Hopefully all works out. There is definitely some risk buying on the secondary market. Sometimes it works out great....but, other times....not worth the extra stress.
|
3 November 2022, 07:15 AM | #125 |
"TRF" Member
Join Date: Jun 2015
Location: TN
Posts: 66
|
Just a few follow-ups:
1. I've asked RSC Dallas for any additional notes on what the evidence was, and told them the reason was seeking reimbursement for the repair from the dealer who sold me the watch. They said I should have more details this week. 2. Watchbox responded- apparently my emails (from my gmail account) got caught in spam filter and they are discussing internally what they can do for me. |
3 November 2022, 07:18 AM | #126 | |
"TRF" Member
Join Date: Sep 2022
Location: New Jersey
Watch: 126610LV
Posts: 42
|
Quote:
Good luck, OP! |
|
3 November 2022, 08:31 AM | #127 | |
"TRF" Member
Join Date: Aug 2021
Location: Houston, Texas
Posts: 1,460
|
Quote:
They could be completely innocent … not knowing what the previous owner did … but they did claim / sell you a watch that was under warranty … and I would think they need to stand behind that … even if it means having the RSC service the watch (at their cost), thereby enacting a 2 year warranty … or, by offering you a full refund for your return of the watch. Then, when they list it again, they can state “no warranty”. PS … “Caught in the spam filter” is the modern day version of the “dog ate my homework”. Have they told you yet that, the person that handles our emails is out with Covid. Or anything about Locusts ??? |
|
3 November 2022, 10:12 AM | #128 |
2024 Pledge Member
Join Date: Jan 2017
Real Name: Don
Location: NC/WY
Watch: Me
Posts: 4,588
|
Not naming the dealer(s) enables the continuation of deception.
__________________
”When citizens learn to vote themselves the treasury, they limit prosperity.” |
3 November 2022, 10:18 AM | #129 |
"TRF" Member
Join Date: Dec 2017
Location: In denial
Watch: It's complicated
Posts: 1,610
|
|
3 November 2022, 12:39 PM | #130 |
2024 Pledge Member
Join Date: Jan 2017
Location: The States
Watch: Cosmograph Daytona
Posts: 6,653
|
I have a friend who bought a 3 year old DJ from a big grey seller and it was winding kind of rough so he walked it into the RSC in LA and after taking it in the back, they came back out to say the warranty has been voided since the watch had been polished. RSC explained in order to polish a watch, it would have been opened up and that voids the warranty.
It does make you wonder since pretty much every pre-owned watch sold by DavidSW (and many other Greys) has been polished. Are all those warranties voided? |
3 November 2022, 12:46 PM | #131 | |
"TRF" Member
Join Date: Nov 2008
Location: NYC
Posts: 1,605
|
Quote:
|
|
3 November 2022, 01:23 PM | #132 |
"TRF" Member
Join Date: Jan 2015
Real Name: Berty
Location: NI/Aust/USA
Watch: and wait
Posts: 2,988
|
I'd want my money back, period.
Advertised as under Rolex warranty, it's not. |
3 November 2022, 01:28 PM | #133 |
"TRF" Member
Join Date: May 2021
Location: New York
Posts: 722
|
this happened to me from a watch I bought at Tourneau. Rolex voided the warranty because Tourneau, an AD, inspected the movement to sell it (presumably, no proof of this). Its in Rolex's interest to be stingy on warranty work for good reason - it costs them money. The inspect the hell out of watches to ensure they weren't tampered with in any way. They will jump at any opportunity to avoid warranty work.
With that said, let me add my experience with Watchbox and what I believe likely happened here. Watchbox is owned by Govberg, a major AD. Rolex is aware of their relationship and I've seen them basically give it tacit approval. I've heard from Watchbox directly that Govberg would lose their AD status if they used any non-genuine parts during the course of their repairs. I find them to be extremely trustworthy, though their communication can be hit or miss and their prices are what they are. With that said, given that it is a newer watch, I am nearly 100% certain at a MINIMUM watchbox polished the watch before selling it. That voids the warranty, even though the movement was never opened. Watchbox also replaces crystals, at least thats been the case on every pre owned piece I've ever inquired about re: Rolex. Also, given that its a 2018 watch, and its now near the end of 2022, its unlikely that whatever issue your watch is having was an inherent defect. Most issues show up early if ever at all. This is something else to consider, but might be meaningless. TL/DR - Watchbox likely polished the watch during the "coming soon" period, now its having a warranty issue, Rolex saw the finishing on the case was not the factory finish, and thus voided the warranty. |
3 November 2022, 01:41 PM | #134 | |
"TRF" Member
Join Date: Sep 2016
Location: Montreal, Quebec
Posts: 3
|
Quote:
If they see a screw head in the movement that shows signs of wear that gives them reason to suspect work has been done. Sent from my GM1910 using Tapatalk |
|
3 November 2022, 01:51 PM | #135 | |
2024 Pledge Member
Join Date: Jun 2016
Real Name: Jeff
Location: PNW
Posts: 1,279
|
I don't think it/s fair to say something and not name the dealer. Best kept to yourself if you don't want to share. Not trying to be rude, just want to say from my perspective you naming a dealer would be helpful to others.
Quote:
|
|
3 November 2022, 02:22 PM | #136 |
2024 Pledge Member
Join Date: Jan 2017
Location: Orange County, CA
Watch: SD43
Posts: 434
|
There is probably a higher likelihood for warranty service in the pre-owned market. We've only had to service our Rolexes after the warranty period ended. I've only had bad luck with IWC (2 for 2).
|
3 November 2022, 02:30 PM | #137 |
"TRF" Member
Join Date: Apr 2021
Location: Asia
Posts: 77
|
WatchBox in Singapore sends any Rolex watches they receive to the RSC to polish; they don’t do it in-house. But that’s probably unique to Singapore because their set-up here is quite small….likely not the case in bigger markets like the US.
Sorry for your experience OP. |
3 November 2022, 02:36 PM | #138 |
2024 Pledge Member
Join Date: Sep 2021
Real Name: Kathleen
Location: California
Watch: 279171-0001
Posts: 908
|
The OP named the dealer on page 1 of this thread.
|
3 November 2022, 03:22 PM | #139 | |
2024 Pledge Member
Join Date: Aug 2013
Location: Itinerant
Watch: 79010sg
Posts: 7,963
|
Quote:
I had an amazing experience watch box in exactly this circumstance. I bought the watch, and it was running way fast. I sent it back to watch box, there was an issue, and it went to Rolex service center which completely refurbished it, full paperwork, service pouch, service, cream card. Etc. Sent from my iPhone using Tapatalk |
|
3 November 2022, 03:28 PM | #140 | |
2024 Pledge Member
Join Date: Aug 2013
Location: Itinerant
Watch: 79010sg
Posts: 7,963
|
Quote:
This was my experience. Just like dealing with an ad because they sort of are. Had a warranty issue, it went straight back to WatchBox, which sent it to Rolex, service center, which fully refurbished it to your Sent from my iPhone using Tapatalk |
|
3 November 2022, 05:14 PM | #141 |
"TRF" Member
Join Date: Jul 2012
Location: Paris
Posts: 2,521
|
.
Morality , never buy to grey dealers ... It's one more reason to not give them your money. |
3 November 2022, 05:15 PM | #142 |
Banned
Join Date: Aug 2018
Location: Tokyo
Watch: SD43,PAM1616,Hulk
Posts: 3,567
|
at least you still can get the watch repaired by the RSC as paid service. that's the small risk one should take for buying from a grey dealer, as it's faster and cheaper way to get the watch than from an AD.
|
3 November 2022, 06:48 PM | #143 |
"TRF" Member
Join Date: Sep 2022
Location: MD
Posts: 107
|
Safe to conclude from this thread before buying any modern Rolex under warranty from a grey dealer to specify this situation.
Does anyone else feel similarly to me that warranty offered by grey dealers are worthless? Personally I don't want anyone other than RSC servicing the watch. |
3 November 2022, 07:56 PM | #144 | |
"TRF" Member
Join Date: Apr 2012
Location: London
Watch: 114060LB
Posts: 3,761
|
Quote:
|
|
3 November 2022, 08:02 PM | #145 |
TRF Moderator & 2024 Patron
Join Date: Oct 2005
Location: .
Watch: 126610LN
Posts: 35,339
|
No. As a buyer, I’ve done my homework on any watch I’ve bought or passed on. I’ve done the same with anyone I’ve bought from. I’ve asked questions, asked for more pictures and videos on occasion. I’ve been told that a few watches weren’t what I was looking for. There’s only a handful of individuals I’d buy from.
__________________
JJ |
3 November 2022, 08:24 PM | #146 | |
"TRF" Member
Join Date: Jul 2019
Real Name: rd
Location: uk
Posts: 1,430
|
Quote:
I agree with others here that it would be helpful to know who deals in this way. |
|
3 November 2022, 08:31 PM | #147 | |
"TRF" Member
Join Date: Sep 2022
Location: MD
Posts: 107
|
Quote:
|
|
3 November 2022, 09:09 PM | #148 |
2024 Pledge Member
Join Date: Jan 2017
Location: The Bahamas
Watch: 116610lv
Posts: 1,021
|
Now I understand why lots of Greys give their clients a 1 year warranty on the movement. Seems like they know that the manufacturers warranty is void since the majority of greys get the watches “retail ready” by giving them a slight polish
Sent from my iPhone using Tapatalk |
3 November 2022, 09:16 PM | #149 |
2024 Pledge Member
Join Date: May 2011
Real Name: George
Location: Alabama
Watch: GMTsSubLVEx2SDDayt
Posts: 4,361
|
|
3 November 2022, 09:20 PM | #150 |
"TRF" Member
Join Date: Jun 2015
Location: TN
Posts: 66
|
I managed to find the original listing description.
The description clearly stated that the watch was covered by factory warranty. I believe the watch was polished by them. It was covered in plastic and had a red casebook sticker. I believe Watchbox, given their affiliation with an AD (Govberg), should be aware that opened casebook and/or polished watches may have their warranty voided by RSC. |
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
Thread Tools | |
Display Modes | |
|
|
*Banners
Of The Month*
This space is provided to horological resources.