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dbdicker · 21 February 2018, 06:13 AM

Bought an Oris CAL.111 ProPilot from Authentic Watches dot com in February of 2017, with their 3 year 'warranty'. I noticed that the winding stem was a bit 'shaky' on arrival - should have returned it then, but thought it was a small QC imperfection and OK. After occasional use in my rotation, the watch had trouble restarting after a reset - which I informed Authentic Watches about. They said to try shaking the watch, but NOT TO WORRY, as their warranty extended for three years.

In December, the watch stopped completely and refused to run. I returned it to Authentic and they now claim that the watch needs a complete movement "overhaul" and won't do the repairs. They want another $900 for the service.

OF COURSE, there is no watch of any reputable manufacture that requires an overhaul with only occasional use in 7 months. It is clear that this repair is not something they can or want to do in-house, as it is an Oris in-house movement.

So - they merely define the repair as an 'overhaul' and VOILA! -- they don't need to cover it.

I want to warn EVERYONE NOT TO BUY from Authentic watches, particularly if the watch is an in-house movement that can't be handled by any generic watchmaker. THEY WILL NOT HONOR THEIR WARRANTY.

Happy to answer any questions you have on this topic. BUT BEWARE!!!

Max16013 · 21 February 2018, 06:43 AM

Did you try speaking to the original person you spoke to who said not to worry last year?

And to be fair, their warranty states they will not cover an overhaul.

Still a bum deal, sorry.

freefly · 21 February 2018, 10:22 AM

Yep, I learned to avoid them when I was considering buying a Tag Monaco from them back in the day.
After my initial due-diligence I found out that it would have arrived with the serial number ground off. No thanks!

I can understand why some "grey" dealers don't provide factory warranty cards/papers, but there has to be something shady going on if they feel the need to grind off the serial number, IMO.

shinn8 · 10 October 2018, 01:42 PM

Thanks for the alert.

21 February 2018, 06:13 AM	#1
dbdicker "TRF" Member Join Date: Sep 2017 Location: NYC Posts: 1	ALERT - Authentic watches dot com -- DON'T BUY - REFUSE TO HONOR WARRANTY Bought an Oris CAL.111 ProPilot from Authentic Watches dot com in February of 2017, with their 3 year 'warranty'. I noticed that the winding stem was a bit 'shaky' on arrival - should have returned it then, but thought it was a small QC imperfection and OK. After occasional use in my rotation, the watch had trouble restarting after a reset - which I informed Authentic Watches about. They said to try shaking the watch, but NOT TO WORRY, as their warranty extended for three years. In December, the watch stopped completely and refused to run. I returned it to Authentic and they now claim that the watch needs a complete movement "overhaul" and won't do the repairs. They want another $900 for the service. OF COURSE, there is no watch of any reputable manufacture that requires an overhaul with only occasional use in 7 months. It is clear that this repair is not something they can or want to do in-house, as it is an Oris in-house movement. So - they merely define the repair as an 'overhaul' and VOILA! -- they don't need to cover it. I want to warn EVERYONE NOT TO BUY from Authentic watches, particularly if the watch is an in-house movement that can't be handled by any generic watchmaker. THEY WILL NOT HONOR THEIR WARRANTY. Happy to answer any questions you have on this topic. BUT BEWARE!!!

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21 February 2018, 06:43 AM	#2
Max16013 "TRF" Member Join Date: Feb 2018 Location: Here Watch: DJ 16013 Posts: 247	Did you try speaking to the original person you spoke to who said not to worry last year? And to be fair, their warranty states they will not cover an overhaul. Still a bum deal, sorry.

21 February 2018, 10:22 AM	#3
freefly "TRF" Member Join Date: Jul 2010 Real Name: Eric Location: AZ Watch: 4&5-digit Sub/GMTs Posts: 1,974	Yep, I learned to avoid them when I was considering buying a Tag Monaco from them back in the day. After my initial due-diligence I found out that it would have arrived with the serial number ground off. No thanks! I can understand why some "grey" dealers don't provide factory warranty cards/papers, but there has to be something shady going on if they feel the need to grind off the serial number, IMO.

10 October 2018, 01:42 PM	#4
shinn8 "TRF" Member Join Date: Sep 2017 Real Name: Don Location: Hong Kong Watch: 14060,145.022 Posts: 6	Thanks for the alert.

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