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sleepyhead · 8 April 2018, 07:14 PM

Hi guys,

My dad has a Rolex that is still under warranty.

Basically the watch stopped moving and he needs to have it repaired.

The warranty card is in the box but he cannot find it.

He brought a copy of the receipt to the service center in Manila, but they insist he needs to bring the warranty card. The watch was bought in Belgium.

Does he really need the warranty card to claim the warranty? My understanding is that Rolex would know the details of that watch including the warranty. He is the first owner of the watch and it was bought from an AD.

Thank you for your help.

MonBK · 8 April 2018, 07:16 PM

Did he try to wind it?

imagwai · 8 April 2018, 07:40 PM

Quote:

Originally Posted by sleepyhead

The warranty card is in the box but he cannot find it.

Does this mean he knows he had it but now cannot find it? Or was he never given it?

Sent from my SM-G935F using Tapatalk

sleepyhead · 8 April 2018, 10:17 PM

Quote:

Originally Posted by MonBK

Did he try to wind it?

Its an automatic.

sleepyhead · 8 April 2018, 10:18 PM

Quote:

Originally Posted by imagwai

Does this mean he knows he had it but now cannot find it? Or was he never given it?

Sent from my SM-G935F using Tapatalk

He had it. It was in the box when he bought it.

dkg1616 · 8 April 2018, 10:18 PM

Did it buy it from an AD? My AD kept a copy of my warranty card if I ever lost it.

Justinmg · 8 April 2018, 10:26 PM

Quote:

Originally Posted by sleepyhead

Its an automatic.

You still have to wind it, if it’s been sitting or the watch doesn’t get enough activity to keep it fully wound.

bigfatpauli · 8 April 2018, 10:38 PM

When I took my Explorer II to Rolex headquarters here in Canada (I bought the watch brand new from an AD) they asked me for my warranty card and they 'registered' the watch for me. She told me that I would no longer need to bring the warranty card as I was now in the system.

From this, my understanding, is that no, Rolex doesn't know who owns the watch from the AD until they see the watch AND the warranty card then they can register the watch to your name. The reason they want to see the warranty card the first time is because they want to ensure that I am the owner and they know when the warranty started. They had no interest in a sales receipt and I believe it is because they vary from AD to AD so it is difficult for them to authenticate.

The card itself says, "This guarentee is only valid if filled out and dated by the official Rolex retailer." Without the card, they don't if the warranty is valid.

Your Dad needs to find that card, or pay to have the watch fixed.

At least that is the best I can surmise.

Also, yes, try and give it a wind. We are all well aware that it is likely an automatic watch.

dmash · 8 April 2018, 10:42 PM

Quote:

Originally Posted by MonBK

Did he try to wind it?

Quote:

Originally Posted by sleepyhead

Its an automatic.

This forum continously brings the laughs

BLNR Nairobi · 8 April 2018, 10:57 PM

Quote:

Originally Posted by sleepyhead

Its an automatic.

Wind it 40 times. Then tell us what happens ...

As an aside, an automatic watch needs to be wound if it has stopped moving after staying in one place for longer than it’s power reserve time.

Sporkmaker · 8 April 2018, 11:01 PM

Quote:

Originally Posted by sleepyhead

Its an automatic.

Did he try to wind it?

MonBK · 8 April 2018, 11:28 PM

My wife does the same thing when she borrows my car.

She puts it in P for power and the car won't move.

j-watch · 8 April 2018, 11:53 PM

Quote:

Originally Posted by MonBK

My wife does the same thing when she borrows my car.

She puts it in P for power and the car won't move.

Nice one! That actually got a chuckle out of me this morning......thanks!

crew · 9 April 2018, 02:25 AM

Quote:

Originally Posted by MonBK

My wife does the same thing when she borrows my car.

She puts it in P for power and the car won't move.

You never disappoint me with your comments Mon.

sleepyhead · 9 April 2018, 09:14 AM

Quote:

Originally Posted by dkg1616

Did it buy it from an AD? My AD kept a copy of my warranty card if I ever lost it.

Yes he did. I messaged the AD if he has a copy of the warranty card but he never replied.

sleepyhead · 9 April 2018, 09:16 AM

Quote:

Originally Posted by bigfatpauli

When I took my Explorer II to Rolex headquarters here in Canada (I bought the watch brand new from an AD) they asked me for my warranty card and they 'registered' the watch for me. She told me that I would no longer need to bring the warranty card as I was now in the system.

From this, my understanding, is that no, Rolex doesn't know who owns the watch from the AD until they see the watch AND the warranty card then they can register the watch to your name. The reason they want to see the warranty card the first time is because they want to ensure that I am the owner and they know when the warranty started. They had no interest in a sales receipt and I believe it is because they vary from AD to AD so it is difficult for them to authenticate.

The card itself says, "This guarentee is only valid if filled out and dated by the official Rolex retailer." Without the card, they don't if the warranty is valid.

Your Dad needs to find that card, or pay to have the watch fixed.

At least that is the best I can surmise.

Also, yes, try and give it a wind. We are all well aware that it is likely an automatic watch.

Thank you.

JacksonStone · 9 April 2018, 09:30 AM

Quote:

Originally Posted by bigfatpauli

Rolex doesn't know who owns the watch from the AD until they see the watch AND the warranty card then they can register the watch to your name.

Your Dad needs to find that card, or pay to have the watch fixed.

If this is true, Rolex really ought to come out of the stone age and figure out a better of way of authenticating the warranty. It seems ridiculous that an original owner who purchased through an AD, who has a good faith claim for warranty service on his watch, but is unable to locate a lousy piece of plastic, is suddenly on the hook for repairs that could cost hundreds or possibly thousands of dollars. In the age of digital communication and record-keeping, there is no good reason for this.

Good luck to your father, OP. I hope he can get this sorted out.

JacksonStone · 9 April 2018, 09:32 AM

Quote:

Originally Posted by sleepyhead

Yes he did. I messaged the AD if he has a copy of the warranty card but he never replied.

If the AD has a copy, that might be the simplest solution to your father's problem. So be persistent until you get a definitive answer. The squeaky wheel gets the grease.

SLS · 9 April 2018, 09:35 AM

Quote:

Originally Posted by MonBK

Did he try to wind it?

sleepyhead · 9 April 2018, 09:43 AM

Quote:

Originally Posted by JacksonStone

If this is true, Rolex really ought to come out of the stone age and figure out a better of way of authenticating the warranty. It seems ridiculous that an original owner who purchased through an AD, who has a good faith claim for warranty service on his watch, but is unable to locate a lousy piece of plastic, is suddenly on the hook for repairs that could cost hundreds or possibly thousands of dollars. In the age of digital communication and record-keeping, there is no good reason for this.

Good luck to your father, OP. I hope he can get this sorted out.

Thank you!

sleepyhead · 9 April 2018, 09:44 AM

I did find out what was wrong with the watch. The date is not moving.

franklee168 · 9 April 2018, 11:03 AM

Quote:

Originally Posted by MonBK

My wife does the same thing when she borrows my car.

She puts it in P for power and the car won't move.

What about N for night time driving?

Chadridv · 9 April 2018, 11:47 AM

Quote:

Originally Posted by sleepyhead

Yes he did. I messaged the AD if he has a copy of the warranty card but he never replied.

I’d stay on the AD about this. They should be able to help you.

sleepyhead · 9 April 2018, 10:16 PM

Quote:

Originally Posted by Chadridv

I’d stay on the AD about this. They should be able to help you.

I hope so too. He has not replied to multiple emails.

MonBK · 9 April 2018, 10:19 PM

Quote:

Originally Posted by sleepyhead

I hope so too. He has not replied to multiple emails.

Wound it yet?

ian6988 · 9 April 2018, 11:50 PM

Quote:

Originally Posted by sleepyhead

I did find out what was wrong with the watch. The date is not moving.

Does the watch stop around midnight when the date is about to change?

Johny · 10 April 2018, 12:34 AM

Quote:

Originally Posted by sleepyhead

I hope so too. He has not replied to multiple emails.

Hi op.

Did you have a look for the card in the recess in the box lid?

Syed117 · 10 April 2018, 01:02 AM

Quote:

Originally Posted by MonBK

Wound it yet?

I really hope he tried and isn't ignoring the winding advice for some strange reason

Beckster · 10 April 2018, 01:14 AM

Quote:

Originally Posted by Syed117

I really hope he tried and isn't ignoring the winding advice for some strange reason

Maybe he doesn’t know how to wind it.

Maybe try to bring it to an authorized dealer (rolex shop) to see if they can help first before pursuing the route to the service Centre. They might be able to help you.

MonBK · 10 April 2018, 01:16 AM

Quote:

Originally Posted by Syed117

I really hope he tried and isn't ignoring the winding advice for some strange reason

Something tells me he is and that he thinks we're kidding him.

8 April 2018, 07:14 PM	#1
sleepyhead "TRF" Member Join Date: Apr 2018 Location: HKG Posts: 8	Missing Warranty Card Hi guys, My dad has a Rolex that is still under warranty. Basically the watch stopped moving and he needs to have it repaired. The warranty card is in the box but he cannot find it. He brought a copy of the receipt to the service center in Manila, but they insist he needs to bring the warranty card. The watch was bought in Belgium. Does he really need the warranty card to claim the warranty? My understanding is that Rolex would know the details of that watch including the warranty. He is the first owner of the watch and it was bought from an AD. Thank you for your help.

8 April 2018, 07:16 PM	#2
MonBK Banned Join Date: Nov 2010 Location: Kingstown Posts: 58,281	Did he try to wind it?

8 April 2018, 10:18 PM	#6
dkg1616 "TRF" Member Join Date: Mar 2018 Posts: 1,585	Did it buy it from an AD? My AD kept a copy of my warranty card if I ever lost it.

8 April 2018, 10:38 PM	#8
bigfatpauli "TRF" Member Join Date: Jun 2017 Location: Toronto Posts: 684	When I took my Explorer II to Rolex headquarters here in Canada (I bought the watch brand new from an AD) they asked me for my warranty card and they 'registered' the watch for me. She told me that I would no longer need to bring the warranty card as I was now in the system. From this, my understanding, is that no, Rolex doesn't know who owns the watch from the AD until they see the watch AND the warranty card then they can register the watch to your name. The reason they want to see the warranty card the first time is because they want to ensure that I am the owner and they know when the warranty started. They had no interest in a sales receipt and I believe it is because they vary from AD to AD so it is difficult for them to authenticate. The card itself says, "This guarentee is only valid if filled out and dated by the official Rolex retailer." Without the card, they don't if the warranty is valid. Your Dad needs to find that card, or pay to have the watch fixed. At least that is the best I can surmise. Also, yes, try and give it a wind. We are all well aware that it is likely an automatic watch.

8 April 2018, 11:28 PM	#12
MonBK Banned Join Date: Nov 2010 Location: Kingstown Posts: 58,281	My wife does the same thing when she borrows my car. She puts it in P for power and the car won't move.

9 April 2018, 09:44 AM	#21
sleepyhead "TRF" Member Join Date: Apr 2018 Location: HKG Posts: 8	I did find out what was wrong with the watch. The date is not moving.

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